There's a fee for everything. They started charging me $10 a month because I didn't have $1000 in my account constantly. They charged me $2 for calling customer service! You can't do anything on BBT.com except look at your balance and transfer funds between BBT accounts. Everything else that you want to do - e.g. add an external account to transfer funds - they make you download a form and mail it in. It's absolutely ridiculous and their customer service is not helpful at all.
I tried to close my checking account and they made me wait for it to get to a $0 balance - understandable. The next day I got charged $10 for having a low balance, which made it ping my overdraft and pull $100 from my credit card - $12.50 fee for that transaction. So then I had to transfer money again to get it back to $0 balance. After finally doing that, I called in to cancel the account. They said it was done. I checked back a couple days later and my account was still open because they charged me $2 for calling customer service - which caused my overdraft to ping again! Another $12.50 fee and $100 out of my credit card. I called back pretty ticked so they gave me my $14.50 back and closed the account. Terrible, terrible experience and I still haven't been able to add an external account to pay my credit card bill online. I'm done with this!
They bent over backwards to refi my house. Gave me a great deal. No one else would touch me. The personnel in this little branch are always very helpful. Haven't had any problems at all.
BB&T is such a horrible bank. And after 2 years of banking with them, i finally realized it. I had a credit card payment come out of my account w/o my permission which caused me to overdraft. i called that credit card company, said that they needed to put that money back to my account asap because they were not authorized to take it in the first place. They said we apologize, the money will go back. i called BB&T to let them know that hey, I had something come out of my account and it wasn't suppose too and now i overdraft and i was also charged 36$ for an overdraft fee, but that payment is going to be refunded to me, so will everything go back to normal? the rep said ABSOLUTELY YES. in the meantime i had other bills that come straight out of my account which made me overdraft some more. I called again, gave them the story, they said all we need to see is that credit card refund and everything will do a REVERSE. I said great. Refund came a week later. i had two charges that came out after the credit card payment, along with 4 36$ OVERDRAFT FEES ! IN ONE WEEK!?? They not only took my refund, but my credit card company is SO NICE AND GENEROUS they gave me an additional 50$ for the trouble and BB&T TOOK THAT MONEY while I'm still left with A NEGATIVE BALANCE including 3 36$ OVERDRAFT FEES!! I called them up and said wait a min, my refund came back why didn't a "reverse" happen?? Not to mention it took me 37 minutes to get a rep on the phone. the rep tried to tell me, even if that payment never happened your account would still have been a negative bc you didn't have enough funds for the other transactions coming out of your account... HOW DARE YOU MAKE SUCH AN ASSUMPTION???? so now, the paycheck that i worked so hard for at my job...is gone. they took it all. and after 2 LONG and STRESSFUL weeks, my account is being looked at for fraud. BB&T IS THE ABSOLUTE WORST. NOT PROFESSIONAL. HORRIBLE, HORRIBLE CUSTOMER SERVICE. AND THEY'LL TAKE EVERY PENNY YOU HAVE.