MyBankTracker rated BB&T based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
There's a fee for everything. They started charging me $10 a month because I didn't have $1000 in my account constantly. They charged me $2 for calling customer service! You can't do anything on BBT.com except look at your balance and transfer funds between BBT accounts. Everything else that you want to do - e.g. add an external account to transfer funds - they make you download a form and mail it in. It's absolutely ridiculous and their customer service is not helpful at all.
I tried to close my checking account and they made me wait for it to get to a $0 balance - understandable. The next day I got charged $10 for having a low balance, which made it ping my overdraft and pull $100 from my credit card - $12.50 fee for that transaction. So then I had to transfer money again to get it back to $0 balance. After finally doing that, I called in to cancel the account. They said it was done. I checked back a couple days later and my account was still open because they charged me $2 for calling customer service - which caused my overdraft to ping again! Another $12.50 fee and $100 out of my credit card.
I called back pretty ticked so they gave me my $14.50 back and closed the account. Terrible, terrible experience and I still haven't been able to add an external account to pay my credit card bill online. I'm done with this!
I visited a BB@T bank in Palm Coast FL yesterday. The Citibank that I used in TX was being bought out by BB&T. I had some questions about my bills and other issues. There were three tellers and one lady sitting in a private room. No customers were in the bank. They asked me to wait a few minutes. Five minutes later, I still have not been helped. I asked if I should make an appointment. I explained my problem to a teller. She took my name and phone number and was told someone would get back to me, since my information was probably not posted yet. (She had not checked to verify) I have over $50,000 in the bank and have no checks or debit card to obtain any money. This is a very poor introduction to this bank. No one has called me yet. I sure miss the friendly service from my TX bank
I recently inquired about getting 3 years' worth of statements from an equity line. Bobby at the Inman, SC branch was so very kind and prompt in his reply. As a matter of fact, he completed my request in one day's time. Bobby, you are the best!