There's a fee for everything. They started charging me $10 a month because I didn't have $1000 in my account constantly. They charged me $2 for calling customer service! You can't do anything on BBT.com except look at your balance and transfer funds between BBT accounts. Everything else that you want to do - e.g. add an external account to transfer funds - they make you download a form and mail it in. It's absolutely ridiculous and their customer service is not helpful at all.
I tried to close my checking account and they made me wait for it to get to a $0 balance - understandable. The next day I got charged $10 for having a low balance, which made it ping my overdraft and pull $100 from my credit card - $12.50 fee for that transaction. So then I had to transfer money again to get it back to $0 balance. After finally doing that, I called in to cancel the account. They said it was done. I checked back a couple days later and my account was still open because they charged me $2 for calling customer service - which caused my overdraft to ping again! Another $12.50 fee and $100 out of my credit card. I called back pretty ticked so they gave me my $14.50 back and closed the account. Terrible, terrible experience and I still haven't been able to add an external account to pay my credit card bill online. I'm done with this!
We have been banking with BB&T for years in several states. Our current local branch very convenient as it's right around the corner, and that's where the positives end. Highlights of the negatives: I've had to remind tellers at least half a dozen times that I was getting cash back (presumably an honest mistake but still), I once noticed that the wrong amount was entered electronically on a deposit slip (sloppy), and one of the floor managers takes the cake. She is lazy, rude and incompetent. She refused to notarize a common document for a house closing, claiming she "wasn't authorized." We took it down the street to another bank where we have no accounts and got it notarized with no problem. She slogs around the office as if she's doing the bank a favor by being there, and if she doesn't feel like helping you, she won't. A simple request for an account confirmation letter was refused because she claimed she couldn't verify we have accounts there (Um, hello? Try looking on your computer, which is how I log into my own account!). We offered to do that and provide our ID and were dismissed with the "I'm not authorized" excuse and told our request would have to be sent to some department which would take three days and $20. So we went to another branch and received the requested letter in minutes, no questions asked, no fee charged, no b.s. Kudos to that employee, who was unfortunately an aberration from my typical BB&T experiences.
I filled in the form online to report a complaint and two weeks later have received no response. Big surprise (not).
Went into the bank today to let them know we will be using our debit card overseas, and I received a patronizing lecture from the sour-faced manager about how despite letting them know, the card could still be blocked. Whatever. It's a back up since I'm already in the process of transferring our accounts elsewhere. Oh, and they also charge outrageous fees on foreign ATM withdrawals.
Just wanted the branch to know that I dislike going to their location because the tellers in the drive through window always seem extremely rude. They never look happy and act like it's a pain to help you because they don't go out of their way expect what they're suppose to do. I get it, it's not part of their job, but just because it's not written in your job description doesn't mean you should turn your nose up. I'll be using other locations from now on.