Whether you stop by the branch or try to call, you will receive poor customer service. When visiting the branch, the lines are always ridiculously long and the bank seems completely mismanaged. When calling, they rarely answer their phones during business hours, and when they do, it takes 1-2 minutes worth of ringing before they answer. When I called today to see if a wire hit my account, I was told by a lady named Caridad that they are too busy with customers in the branch to be looking up wires for people! When I told her that I would be filing a complaint with corporate, she said 'go ahead' and when I asked her name, she hung up on me. I had to call back to find out her name from another employee. I have an appointment with the manager of the new PNC Bank in Aventura to open 2 business accounts tomorrow, as I will be leaving BBT for good because of this experience! If you are looking to bank somewhere, do not do it here, unless you want your business to be taken for granted and treated poorly!!
I enrolled in the overdraft protection and a utility bill came out 4 days before its typical date which would overdrafted my account. BB&T not only ignored my overdraft protection, they said they would not reverse and proceeded to charge 3 more overdraft fees of 36 dollars a piece for items ranging from 2 dollars-5 dollars. I really don't understand how a bank is being allowed to make HUNDREDS OF THOUSANDS by out right stealing from their clients. (former, if they ever allow me to close the account)