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AventuraCustomer's Profile Image

2 out of 5 marks

Reviewed by AventuraCustomer

Jan 23rd 2013

Horrible customer service!!

Whether you stop by the branch or try to call, you will receive poor customer service. When visiting the branch, the lines are always ridiculously long and the bank seems completely mismanaged. When calling, they rarely answer their phones during business hours, and when they do, it takes 1-2 minutes worth of ringing before they answer. When I called today to see if a wire hit my account, I was told by a lady named Caridad that they are too busy with customers in the branch to be looking up wires for people! When I told her that I would be filing a complaint with corporate, she said 'go ahead' and when I asked her name, she hung up on me. I had to call back to find out her name from another employee. I have an appointment with the manager of the new PNC Bank in Aventura to open 2 business accounts tomorrow, as I will be leaving BBT for good because of this experience! If you are looking to bank somewhere, do not do it here, unless you want your business to be taken for granted and treated poorly!!

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Other BB&T Reviews

surfin45gmailcom's Profile Image

Reviewed by surfin45gmailcom

Oct 21st 2014

5 out of 5 marks

BOA to BBT Very Easy

My husband and I have been with BOA for several years. Our branch was purchased by another bank that started off on the wrong foot. So, we decided to move our banking relationship to BB&T. The sign-up online was very easy and straight forward. We opted to go into one of the many branches near our home to make our opening deposit. We were greeted as soon as we walked through the door. They were friendly and professional. The young lady who waited on us was well-trained and efficient. After looking at all the negative reviews, we came home (a 3 minute trip) and immediately checked our account online and the deposits were right and available. I went to order our checks online, but where it was a new account, we had to call the branch. The young lady, again, was pleasant, polite, and more than willing to help us. She took our check order and gave me the price of the checks.

Now, I see a lot of bad reviews because someone didn't pay their mortgage for 4 months and were sent to foreclosure and people and their overdrafts. If people would use a little common sense, they would know that if you don't pay your mortgage, you lose your house and if you make purchases on your debit card and write checks and don't have the funds to cover it, you will be charged a fee. Don't do something stupid and then complain when you get charged a fee or lose your home. All the fees I saw are perfectly reasonable and should serve as a deterrent from bouncing checks and making purchases without the funds to cover them.

My husband and I are your average middle class couple with three kids in college. So, we aren't rich by any means. So, the theory that BB&T caters to rich people doesn't hold water. The median income in our area is $32,000/year (we make more than that) and BB&T has most of the banking business for people in our area. We were treated like the most important customers they had waited on all day. So, I think this is going to be a pleasant banking experience.

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cassieb77's Profile Image

Reviewed by cassieb77

Aug 14th 2014

1 out of 5 marks

The worst bank ever!

This bank is horrible. Today will be my last day using this bank. I made a $20 cash deposit on Tuesday. They held my CASH deposit until Wednesday night and then ran a check for $10 check Wednesday night before posting my deposit. Which of course caused a NFS fee of $36. When I called the customer service line and got Amy she said and I quote: "Too bad. That is our policy and I can't help you."

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