Whether you stop by the branch or try to call, you will receive poor customer service. When visiting the branch, the lines are always ridiculously long and the bank seems completely mismanaged. When calling, they rarely answer their phones during business hours, and when they do, it takes 1-2 minutes worth of ringing before they answer. When I called today to see if a wire hit my account, I was told by a lady named Caridad that they are too busy with customers in the branch to be looking up wires for people! When I told her that I would be filing a complaint with corporate, she said 'go ahead' and when I asked her name, she hung up on me. I had to call back to find out her name from another employee. I have an appointment with the manager of the new PNC Bank in Aventura to open 2 business accounts tomorrow, as I will be leaving BBT for good because of this experience! If you are looking to bank somewhere, do not do it here, unless you want your business to be taken for granted and treated poorly!!
We have been banking with BB&T for years in several states. Our current local branch very convenient as it's right around the corner, and that's where the positives end. Highlights of the negatives: I've had to remind tellers at least half a dozen times that I was getting cash back (presumably an honest mistake but still), I once noticed that the wrong amount was entered electronically on a deposit slip (sloppy), and one of the floor managers takes the cake. She is lazy, rude and incompetent. She refused to notarize a common document for a house closing, claiming she "wasn't authorized." We took it down the street to another bank where we have no accounts and got it notarized with no problem. She slogs around the office as if she's doing the bank a favor by being there, and if she doesn't feel like helping you, she won't. A simple request for an account confirmation letter was refused because she claimed she couldn't verify we have accounts there (Um, hello? Try looking on your computer, which is how I log into my own account!). We offered to do that and provide our ID and were dismissed with the "I'm not authorized" excuse and told our request would have to be sent to some department which would take three days and $20. So we went to another branch and received the requested letter in minutes, no questions asked, no fee charged, no b.s. Kudos to that employee, who was unfortunately an aberration from my typical BB&T experiences.
I filled in the form online to report a complaint and two weeks later have received no response. Big surprise (not).
Went into the bank today to let them know we will be using our debit card overseas, and I received a patronizing lecture from the sour-faced manager about how despite letting them know, the card could still be blocked. Whatever. It's a back up since I'm already in the process of transferring our accounts elsewhere. Oh, and they also charge outrageous fees on foreign ATM withdrawals.
Just wanted the branch to know that I dislike going to their location because the tellers in the drive through window always seem extremely rude. They never look happy and act like it's a pain to help you because they don't go out of their way expect what they're suppose to do. I get it, it's not part of their job, but just because it's not written in your job description doesn't mean you should turn your nose up. I'll be using other locations from now on.