MyBankTracker rated BB&T based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
We have previously bought 10 homes and have refinanced 4 times. On this move to florida we had purchased a home in sept using a bridge or balloon loan to not lose this particular property with the intention of refinancing and securing cash out. The bb and t representative assured us "no problem",because we had all our documents current ,should be quickly done. She explained that she was the best and had a "team" to work with us to get this done. In the following approximately 90 days ,we heard her voice 3 times ,twice assuring "the team" had under control. We constantly had to call on status and constantly were told will be done soon.
We held out having a home appraisal until we redid the landscaping and painting of the home as the last "box to check" knowing this affects the cash out based on the current appraisal. We were billed for the appraisal. Almost 60 plus days from when we first initiated the application ,the underwriter advised that we could not cash out until 6 months from the previous closing!! I was then advised that "we are working on that "! This was the last communication on the subject! We meanwhile checked 2-3 other mortgage companies and were advised that you can not cash out for 6 months.
The issue here... No one of the 6 people on the team ,the original mortgage rep or the assistant to the underwriter bought this up or seemed to know about this!!! Not only did we endure extremely poor service,no responses; no sense of urgency or care! Had we known from day one by the representative ,ms cheri campbell , we would have held off the appraisal and process until 6 months! We are now out approximately $ 500 for the appraisal and will need to pay for another one in the future. The bank has not acknowledged this cost and has never communicated to us since on the status of our application!
They just do not care!! This is both a personal as well as a systemic problem at bb and t
we recommend to all.. No mortgages with bb and t!
I had F&M bank and BBT and F&M merged with BBT. It was good when the bank was small. I was in Virginia and now I moved to Maryland. I was closing my saving account and the bank manager told me to keep some amount instead of closing and there will be no fee if I had a combined total of $3,000. I took her word and kept it. I used to receive monthly statements and also alerts for any fees. I stopped receiving it for the past 3 years. Yesterday I decided to check my online activity of by savings account and I lost more than $100 of "inactive" fee. Even the manage do not understand. But she refused to refund the fee saying the laws in VA is different from the Laws in MD. My account was dormant. All other banks send me notices of inactive account ans warn me about the fees. After 2 hours of explanation and talking, I closed all my accounts with BBT
I visited a BB@T bank in Palm Coast FL yesterday. The Citibank that I used in TX was being bought out by BB&T. I had some questions about my bills and other issues. There were three tellers and one lady sitting in a private room. No customers were in the bank. They asked me to wait a few minutes. Five minutes later, I still have not been helped. I asked if I should make an appointment. I explained my problem to a teller. She took my name and phone number and was told someone would get back to me, since my information was probably not posted yet. (She had not checked to verify) I have over $50,000 in the bank and have no checks or debit card to obtain any money. This is a very poor introduction to this bank. No one has called me yet. I sure miss the friendly service from my TX bank