We have previously bought 10 homes and have refinanced 4 times. On this move to florida we had purchased a home in sept using a bridge or balloon loan to not lose this particular property with the intention of refinancing and securing cash out. The bb and t representative assured us "no problem",because we had all our documents current ,should be quickly done. She explained that she was the best and had a "team" to work with us to get this done. In the following approximately 90 days ,we heard her voice 3 times ,twice assuring "the team" had under control. We constantly had to call on status and constantly were told will be done soon.
We held out having a home appraisal until we redid the landscaping and painting of the home as the last "box to check" knowing this affects the cash out based on the current appraisal. We were billed for the appraisal. Almost 60 plus days from when we first initiated the application ,the underwriter advised that we could not cash out until 6 months from the previous closing!! I was then advised that "we are working on that "! This was the last communication on the subject! We meanwhile checked 2-3 other mortgage companies and were advised that you can not cash out for 6 months.
The issue here... No one of the 6 people on the team ,the original mortgage rep or the assistant to the underwriter bought this up or seemed to know about this!!! Not only did we endure extremely poor service,no responses; no sense of urgency or care! Had we known from day one by the representative ,ms cheri campbell , we would have held off the appraisal and process until 6 months! We are now out approximately $ 500 for the appraisal and will need to pay for another one in the future. The bank has not acknowledged this cost and has never communicated to us since on the status of our application!
They just do not care!! This is both a personal as well as a systemic problem at bb and t
we recommend to all.. No mortgages with bb and t!
We are new to the area have banked with bb&t in nc for years without incident. This is the second time i have been insulted by a teller that does not know what they are talking about and should not be dealing with peoples money! A customer made a check out to cash for me, for not a lot of money, but what was supposed to be a, convenience for me. I took it to our, well informed teller, and asked nicely to cash it. I was told she could not that only the person that wrote the check could cash it because it was made out to cash! So not wanting to cause a problem for this young woman i said alright just deposit it.
She said she could not do that either because it was made out to cash and only the person that made out the check could use it! At this point i wanted to ask her just " how ignorant she was" but instead lost it for a moment and just said she did not know what she was talking about. Just so you know a check made out to cash is a "bearer paper" which can be cashed by any bearer! It is sometimes done out of convenience or for what ever reason the account holder decides to make it out to cash it is their priority.
It is also the bearers right to cash such check. I believe the people that work in this branch need a lesson in banking laws and regulations. As well as customer relations. I don't normally do this type of thing however, this is the second time someone in this branch didn't have a clue, and it is my money they are handling.
So BBT says "sure you can go online to open a new account. Great' I say. So I go home open the account and take my moms debit card and deposit $100 in my new account and bam! both cards are locked down and im reported for fraud. BUT, I we both wouldn't know this till 9 days later when we finnaly call to see what's going on. then the headaches really start. so there is nothing anyone can do the money has vanished into thin air along with direct deposit. now there's another week delay and still fingers being pointed at each other and the dumb looks of blank stares just keep pouring in.
If BBT doesn't know how to take advantage of todays technology then go back to filing cabinets. So in conclusion this will prolly be taken down and deleted b4 it gets a chance to be spread around on the other fake BBT facebook sites im going send it to. And as a convicted felon this could send me to prison forever as I am not allowed to even sneeze hard in society so so much for trying to get my life straight. Thanks a lot.