We have previously bought 10 homes and have refinanced 4 times. On this move to Florida we had purchased a home in Sept using a bridge or balloon loan to not lose this particular property with the intention of refinancing and securing cash out. The BB and T representative assured us "no problem",because we had all our documents current ,should be quickly done. She explained that she was the best and had a "team" to work with us to get this done. In the following approximately 90 days ,we heard her voice 3 times ,twice assuring "the team" had under control . We constantly had to call on status and constantly were told will be done soon. We held out having a home appraisal until we redid the landscaping and painting of the home as the last "box to check" knowing this affects the cash out based on the current appraisal. We were billed for the appraisal. Almost 60 plus days from when we first initiated the application ,the underwriter advised that we could not cash out until 6 months from the previous closing !! I was then advised that "we are working on that "! This was the last communication on the subject ! We meanwhile checked 2-3 other mortgage companies and were advised that you can not cash out for 6 months. The issue here...NO ONE of the 6 people on THE TEAM ,the original mortgage rep or the assistant to the underwriter bought this up or seemed to know about this !!! Not only did we endure extremely poor service,no responses; no sense of urgency or care ! Had we known from DAY ONE by the representative ,MS Cheri Campbell , we would have held off the appraisal and process until 6 months ! We are now out approximately $ 500 for the appraisal and will need to pay for another one in the future. The bank has not acknowledged this cost and has never communicated to us since on the status of our application ! They JUST DO NOT CARE !! This is both a personal as well as a systemic problem at BB and T
We recommend to all..NO MORTGAGES WITH BB and T !
BB&T bank is the worst bank to deal with when it comes to your own money. Funds were already released a week ago and next thing I know, my whole account was held blocked to a negative balance because I did't sign the back of the check, and LRM telling my "my case is with an other agent and that they are not available to help me. This is the kind of unprofessional job a cooperate company could ever do. Instead of blocking all my funds and playing with my money, why not call to ask me to go to the branch and sign the back of the check but bb&t will call u every day to sell you there product. Obscure.
This bank is on a downhill run. I was told by an executive that they are trying to sell the bank to anyone and so they will not invest in new technology, services or personnel. Avoid this bank if you can. Services, assistance and technology are all in serious decline.