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BB&T Customer Review

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aprocanik's Profile Image

1 out of 5 marks

Reviewed by aprocanik

Jan 23rd 2013

It was terrible ; very unprofessional;anda disappointment !

We have previously bought 10 homes and have refinanced 4 times. On this move to Florida we had purchased a home in Sept using a bridge or balloon loan to not lose this particular property with the intention of refinancing and securing cash out. The BB and T representative assured us "no problem",because we had all our documents current ,should be quickly done. She explained that she was the best and had a "team" to work with us to get this done. In the following approximately 90 days ,we heard her voice 3 times ,twice assuring "the team" had under control . We constantly had to call on status and constantly were told will be done soon. We held out having a home appraisal until we redid the landscaping and painting of the home as the last "box to check" knowing this affects the cash out based on the current appraisal. We were billed for the appraisal. Almost 60 plus days from when we first initiated the application ,the underwriter advised that we could not cash out until 6 months from the previous closing !! I was then advised that "we are working on that "! This was the last communication on the subject ! We meanwhile checked 2-3 other mortgage companies and were advised that you can not cash out for 6 months. The issue here...NO ONE of the 6 people on THE TEAM ,the original mortgage rep or the assistant to the underwriter bought this up or seemed to know about this !!! Not only did we endure extremely poor service,no responses; no sense of urgency or care ! Had we known from DAY ONE by the representative ,MS Cheri Campbell , we would have held off the appraisal and process until 6 months ! We are now out approximately $ 500 for the appraisal and will need to pay for another one in the future. The bank has not acknowledged this cost and has never communicated to us since on the status of our application ! They JUST DO NOT CARE !! This is both a personal as well as a systemic problem at BB and T

We recommend to all..NO MORTGAGES WITH BB and T !

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Other BB&T Reviews

FedUp304's Profile Image

Reviewed by FedUp304

Jul 24th 2014

1 out of 5 marks

Good riddance

We have been banking with BB&T for years in several states. Our current local branch very convenient as it's right around the corner, and that's where the positives end. Highlights of the negatives: I've had to remind tellers at least half a dozen times that I was getting cash back (presumably an honest mistake but still), I once noticed that the wrong amount was entered electronically on a deposit slip (sloppy), and one of the floor managers takes the cake. She is lazy, rude and incompetent. She refused to notarize a common document for a house closing, claiming she "wasn't authorized." We took it down the street to another bank where we have no accounts and got it notarized with no problem. She slogs around the office as if she's doing the bank a favor by being there, and if she doesn't feel like helping you, she won't. A simple request for an account confirmation letter was refused because she claimed she couldn't verify we have accounts there (Um, hello? Try looking on your computer, which is how I log into my own account!). We offered to do that and provide our ID and were dismissed with the "I'm not authorized" excuse and told our request would have to be sent to some department which would take three days and $20. So we went to another branch and received the requested letter in minutes, no questions asked, no fee charged, no b.s. Kudos to that employee, who was unfortunately an aberration from my typical BB&T experiences.

I filled in the form online to report a complaint and two weeks later have received no response. Big surprise (not).

Went into the bank today to let them know we will be using our debit card overseas, and I received a patronizing lecture from the sour-faced manager about how despite letting them know, the card could still be blocked. Whatever. It's a back up since I'm already in the process of transferring our accounts elsewhere. Oh, and they also charge outrageous fees on foreign ATM withdrawals.

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LauraWiggins's Profile Image

Reviewed by LauraWiggins

Jul 23rd 2014

3 out of 5 marks

Rude tellers

Just wanted the branch to know that I dislike going to their location because the tellers in the drive through window always seem extremely rude. They never look happy and act like it's a pain to help you because they don't go out of their way expect what they're suppose to do. I get it, it's not part of their job, but just because it's not written in your job description doesn't mean you should turn your nose up. I'll be using other locations from now on.

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