We have previously bought 10 homes and have refinanced 4 times. On this move to Florida we had purchased a home in Sept using a bridge or balloon loan to not lose this particular property with the intention of refinancing and securing cash out. The BB and T representative assured us "no problem",because we had all our documents current ,should be quickly done. She explained that she was the best and had a "team" to work with us to get this done. In the following approximately 90 days ,we heard her voice 3 times ,twice assuring "the team" had under control . We constantly had to call on status and constantly were told will be done soon. We held out having a home appraisal until we redid the landscaping and painting of the home as the last "box to check" knowing this affects the cash out based on the current appraisal. We were billed for the appraisal. Almost 60 plus days from when we first initiated the application ,the underwriter advised that we could not cash out until 6 months from the previous closing !! I was then advised that "we are working on that "! This was the last communication on the subject ! We meanwhile checked 2-3 other mortgage companies and were advised that you can not cash out for 6 months. The issue here...NO ONE of the 6 people on THE TEAM ,the original mortgage rep or the assistant to the underwriter bought this up or seemed to know about this !!! Not only did we endure extremely poor service,no responses; no sense of urgency or care ! Had we known from DAY ONE by the representative ,MS Cheri Campbell , we would have held off the appraisal and process until 6 months ! We are now out approximately $ 500 for the appraisal and will need to pay for another one in the future. The bank has not acknowledged this cost and has never communicated to us since on the status of our application ! They JUST DO NOT CARE !! This is both a personal as well as a systemic problem at BB and T
We recommend to all..NO MORTGAGES WITH BB and T !
This bank is horrible. Today will be my last day using this bank. I made a $20 cash deposit on Tuesday. They held my CASH deposit until Wednesday night and then ran a check for $10 check Wednesday night before posting my deposit. Which of course caused a NFS fee of $36. When I called the customer service line and got Amy she said and I quote: "Too bad. That is our policy and I can't help you."
I recently switched from td bank to bb&t bank because i moved and the bb&t branch was closer to my house. Well that was the worst decision i ever made!! I have no idea where they got their slogan of "24 hour banking" from because there not even open on the weekends and their phone customer service is only available during certain hours not 24/7!! So ridiculous and everytime i do call their customer service i wait 20 minutes minimum for a representative to answer the phone. I have also never had a bank hold so much of my deposited check before when i deposit a check they don't even make 1/3 of my check available to me i have to wait 3 business days to get the full amount! When signing up with bb&t i also didn't receive any temporary checks that day or even information about ordering checks. Such a let-down!! Will be switching back to td bank tomorrow morning. So nice they are open on a sunday. Now thats a real convent bank with real quality customer service!