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BB&T Customer Review

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ValeriaMoore's Profile Image

1 out of 5 marks

Reviewed by ValeriaMoore

Jan 4th 2013

Made Me Have The Worst Day Of My Life!

Every time i use my bank card i always check my account so i want go into a overdraft but when it comes payday they take every last penny so when i talk to the dumb people on the phone i say to them y'all are posting false advertisments telling me i have money when i actually don't and charge me $35 of each item i have bought. Freakin bs.... That's what u call hidden fees and charges and a bunch of lies.. So through with bb&t. Be glad when they buy out bb&t, in search of a better bank

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Other BB&T Reviews

MrMoney's Profile Image

Reviewed by MrMoney

Mar 30th 2014

2 out of 5 marks

Terrible Customer Service

Border line ignorant! If you are having a bad day ask to leave you should never treat your customer like $#!T. After waiting 30 minutes to connect with customer service this idiot N.B. hung up the phone while I was talking. This is only 1 account of 5 that I have with the bank but I can say for sure by noon Monday all of my accounts will be closed!

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Toytime's Profile Image

Reviewed by Toytime

Nov 20th 2014

2 out of 5 marks

Better Off With Any Other Bank

I've been with bbt since 2011 and this is definitely the end of our relationship. If i make a purchase i'd expect it to come out of the account in the order of which i have used my debit card. This is not the case with bbt. I went to the branch to discuss why i was charged 108. 00 in overdraft fees and was explained that the three items for 30. 00 came out of my account when there were no funds. The purchases were on a 15th, i explained to them that at the time i did have funds i use a check registry to keep my balance updated. They informed me that i had an insurance draft that was taken out of my account which occurred on the 17th. I asked why wasn't the overdraft for the one insurance draft instead of three charges that happened 2 days prior.

The only explanation given was that the pending charges come out first, and that i should be more aware of my account standings. What is the point of using an account register if i can take what u want when u want and charge me the fees. By the way when i asked to have two of the fees waived to just pay one i was advised that they can't do waivers but once every 24 months and whether u get one is based on relationship as well as balances maintained. They are not in the business of providing financial success for their patrons.

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