MyBankTracker rated BB&T based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
Every time i use my bank card i always check my account so i want go into a overdraft but when it comes payday they take every last penny so when i talk to the dumb people on the phone i say to them y'all are posting false advertisments telling me i have money when i actually don't and charge me $35 of each item i have bought. Freakin bs.... That's what u call hidden fees and charges and a bunch of lies.. So through with bb&t. Be glad when they buy out bb&t, in search of a better bank
Routinely takes over two weeks for bill pay to arrive. No help after calling numerous times to resolve problem. "oh well" attitude. Most large banks are also able to send money electronically without huge fees but not BB&T.
Since BB&T tookover my account from Citi on 20Mar I have so much problem with them that I have decided to move somewhere else.
While taking over they assured that my account will remain same as citi account. But it did not - first, they started treating me like a new client, years of relationship with citi and me did not matter to them. They even put 5 business days hold on check deposit before releasing money to my account because I am new customer to them. I ordered checks which is supposed to arrive within 7-10 business days. Its been 20days - no checks yet. Because I do not have checks now, went to branch to get a cashier's check and they wanted to charge me $10 for it when citi did not charge me anything. When I reminded them that they told me everything should remain as my citi account - their response was - they are not citi and just because citi was giving so much they could not continue business here. When I called customer service today to find out about my checks, 3 times agents disconnected line. First of all it takes about 8 minutes to get some one on the line, then after explainging reason for my call lines were dropped. Finally an agent did not disconnect line when I complaint about previous agents but her tone changed from polite to rude after I sounded upset about check being not delivered as promised - 7-10days. She started to argue its 2 weeks deliver time not 7-10days when all other agents said its 7-10day, even branch agent said same.
I am so upset - I am going to move my account to some other bank at my first oppertunity.