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BB&T Customer Review

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MrMom's Profile Image

1 out of 5 marks

Reviewed by MrMom

Jan 31st 2013

Most unprofessional Bank I have ever dealt with!

My mortgage was bought by BB and T. Worse thing that could have happened to me. Received letters stating they had tried to reach me by phone which i know is not true, I called to ask and was told " these are just computer generated letters" You dont send computer generated letters to someone who is trying to get a modification on a mortgage that is at 7%!!! BB and T took the government bail out money but they are very slow to look at mods and the refinance dept was just as, if not more, incompetant. I would NEVER do business with this bank in any capacity!!! Going to try to find a way to complain to FHA. Was on hold for customer service for 15 mins. finally gave up. If you are trying for a refinance or a modification try another company!!! You will get farther.

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Other BB&T Reviews

FedUp304's Profile Image

Reviewed by FedUp304

Jul 24th 2014

1 out of 5 marks

Good riddance

We have been banking with BB&T for years in several states. Our current local branch very convenient as it's right around the corner, and that's where the positives end. Highlights of the negatives: I've had to remind tellers at least half a dozen times that I was getting cash back (presumably an honest mistake but still), I once noticed that the wrong amount was entered electronically on a deposit slip (sloppy), and one of the floor managers takes the cake. She is lazy, rude and incompetent. She refused to notarize a common document for a house closing, claiming she "wasn't authorized." We took it down the street to another bank where we have no accounts and got it notarized with no problem. She slogs around the office as if she's doing the bank a favor by being there, and if she doesn't feel like helping you, she won't. A simple request for an account confirmation letter was refused because she claimed she couldn't verify we have accounts there (Um, hello? Try looking on your computer, which is how I log into my own account!). We offered to do that and provide our ID and were dismissed with the "I'm not authorized" excuse and told our request would have to be sent to some department which would take three days and $20. So we went to another branch and received the requested letter in minutes, no questions asked, no fee charged, no b.s. Kudos to that employee, who was unfortunately an aberration from my typical BB&T experiences.

I filled in the form online to report a complaint and two weeks later have received no response. Big surprise (not).

Went into the bank today to let them know we will be using our debit card overseas, and I received a patronizing lecture from the sour-faced manager about how despite letting them know, the card could still be blocked. Whatever. It's a back up since I'm already in the process of transferring our accounts elsewhere. Oh, and they also charge outrageous fees on foreign ATM withdrawals.

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LauraWiggins's Profile Image

Reviewed by LauraWiggins

Jul 23rd 2014

3 out of 5 marks

Rude tellers

Just wanted the branch to know that I dislike going to their location because the tellers in the drive through window always seem extremely rude. They never look happy and act like it's a pain to help you because they don't go out of their way expect what they're suppose to do. I get it, it's not part of their job, but just because it's not written in your job description doesn't mean you should turn your nose up. I'll be using other locations from now on.

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