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MrMom's Profile Image

1 out of 5 marks

Reviewed by MrMom

Jan 31st 2013

Most unprofessional Bank I have ever dealt with!

My mortgage was bought by BB and T. Worse thing that could have happened to me. Received letters stating they had tried to reach me by phone which i know is not true, I called to ask and was told " these are just computer generated letters" You dont send computer generated letters to someone who is trying to get a modification on a mortgage that is at 7%!!! BB and T took the government bail out money but they are very slow to look at mods and the refinance dept was just as, if not more, incompetant. I would NEVER do business with this bank in any capacity!!! Going to try to find a way to complain to FHA. Was on hold for customer service for 15 mins. finally gave up. If you are trying for a refinance or a modification try another company!!! You will get farther.

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Other BB&T Reviews

anonymous101's Profile Image

Reviewed by anonymous101

Aug 27th 2014

1 out of 5 marks

They are thieves. Plain and simple.

I enrolled in the overdraft protection and a utility bill came out 4 days before its typical date which would overdrafted my account. BB&T not only ignored my overdraft protection, they said they would not reverse and proceeded to charge 3 more overdraft fees of 36 dollars a piece for items ranging from 2 dollars-5 dollars. I really don't understand how a bank is being allowed to make HUNDREDS OF THOUSANDS by out right stealing from their clients. (former, if they ever allow me to close the account)

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tvlyonhouck's Profile Image

Reviewed by tvlyonhouck

Aug 25th 2014

5 out of 5 marks

So far great bank!

They bent over backwards to refi my house. Gave me a great deal. No one else would touch me. The personnel in this little branch are always very helpful. Haven't had any problems at all.

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