My mortgage was bought by BB and T. Worse thing that could have happened to me. Received letters stating they had tried to reach me by phone which i know is not true, I called to ask and was told " these are just computer generated letters" You dont send computer generated letters to someone who is trying to get a modification on a mortgage that is at 7%!!! BB and T took the government bail out money but they are very slow to look at mods and the refinance dept was just as, if not more, incompetant. I would NEVER do business with this bank in any capacity!!! Going to try to find a way to complain to FHA. Was on hold for customer service for 15 mins. finally gave up. If you are trying for a refinance or a modification try another company!!! You will get farther.
I recently recommended a friend to BB'T, and when they created his account they told us the incorrect amount of time for his funds availability. We went back in to file a complaint and after speaking with Kevin Boyette, we thought our problems were solved. Little did we know that he was upset that we complained about their lack of customer service and issues, so about a week later he canceled both my bank account and my friends. I was just about to transfer tens of thousands of dollars from Suntrust and Bank of America too, glad I didn't start relying on BB&T full time or I would have been without my money for a couple weeks while the closed account check came to the house. Kevin Boyette is a snake who lies straight to your face. How anybody can trust this branch is beyond me, they certainly have lost my entire family's support as well as anybody else who will listen to me. I will be filing complaints with the BBB and BB&T national. How dare anyone deletes my account when I never broke any company policies! Kevin Boyette should be fired immediately!
My husband and I have been dealing with this bank for many years and we are very happy having them as our bank. They have always been prompt and helpful when needed and very professional as well as friendly. I recently lost my husband and they were very helpful with my personal financial needs. I trust them completely.