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MyBankTracker rated BB&T based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

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BB&T Customer Review

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CLady's Profile Image

2 out of 5 marks

Reviewed by CLady

Apr 9th 2012

Poor

BB&T bought out my local bank, and though they are generally good if you sit on top of them, their service at distance is horrible. I work and live overseas for months out of the year now, and they really do not have a grasp of dealing online or on the phone with customers. They even are charging $2.00 per BB&T Phone Banking that I must use to try and sort my issues. They send you canned, computer generated answers when you e mail them, so calling them is about your only choice. Stay away if you need a responsive bank that knows how to deal with customers who do not live right around the corner...the "Small Town Feel" does not fit customers who want more than a big smile.

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Other BB&T Reviews

johnmorris's Profile Image

Reviewed by johnmorris

Apr 15th 2015

1 out of 5 marks

Online is in the dark ages

Routinely takes over two weeks for bill pay to arrive. No help after calling numerous times to resolve problem. "oh well" attitude. Most large banks are also able to send money electronically without huge fees but not BB&T.

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Afsar's Profile Image

Reviewed by Afsar

Apr 16th 2015

1 out of 5 marks

WORST Bank Ever

Since BB&T tookover my account from Citi on 20Mar I have so much problem with them that I have decided to move somewhere else.

While taking over they assured that my account will remain same as citi account. But it did not - first, they started treating me like a new client, years of relationship with citi and me did not matter to them. They even put 5 business days hold on check deposit before releasing money to my account because I am new customer to them. I ordered checks which is supposed to arrive within 7-10 business days. Its been 20days - no checks yet. Because I do not have checks now, went to branch to get a cashier's check and they wanted to charge me $10 for it when citi did not charge me anything. When I reminded them that they told me everything should remain as my citi account - their response was - they are not citi and just because citi was giving so much they could not continue business here. When I called customer service today to find out about my checks, 3 times agents disconnected line. First of all it takes about 8 minutes to get some one on the line, then after explainging reason for my call lines were dropped. Finally an agent did not disconnect line when I complaint about previous agents but her tone changed from polite to rude after I sounded upset about check being not delivered as promised - 7-10days. She started to argue its 2 weeks deliver time not 7-10days when all other agents said its 7-10day, even branch agent said same.

I am so upset - I am going to move my account to some other bank at my first oppertunity.

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