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CLady's Profile Image

2 out of 5 marks

Reviewed by CLady

Apr 9th 2012

Poor

BB&T bought out my local bank, and though they are generally good if you sit on top of them, their service at distance is horrible. I work and live overseas for months out of the year now, and they really do not have a grasp of dealing online or on the phone with customers. They even are charging $2.00 per BB&T Phone Banking that I must use to try and sort my issues. They send you canned, computer generated answers when you e mail them, so calling them is about your only choice. Stay away if you need a responsive bank that knows how to deal with customers who do not live right around the corner...the "Small Town Feel" does not fit customers who want more than a big smile.

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Other BB&T Reviews

flogrown1234's Profile Image

Reviewed by flogrown1234

Aug 30th 2014

1 out of 5 marks

SWITCHED TO BB&T HORRIBLE CHOICE

I recently switched from TD Bank to BB&T Bank because I moved and the BB&T branch was closer to my house... Well that was the worst decision I EVER made!! I have no idea where they got their slogan of "24 hour banking" from because there not even open on the weekends and their phone customer service is only available during certain hours not 24/7!! So ridiculous.... and everytime I do call their customer service I wait 20 minutes MINIMUM for a representative to answer the phone. I have also never had a bank hold so much of my deposited check before.. when I deposit a check they don't even make 1/3 of my check available to me I have to wait 3 business days to get the full amount! When signing up with BB&T I also didn't receive any temporary checks that day or even information about ordering checks. Such a let-down!! Will be switching back to TD BANK tomorrow morning.. so nice they are open on a sunday... now thats a real convent bank with real quality customer service!!!!!

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jmamibmw's Profile Image

Reviewed by jmamibmw

Aug 29th 2014

3 out of 5 marks

BBT NOT OPEN ON SATURDAY?

I am seriously thinking of switching banks. I run several businesses and can't always get to the bank during banking hours. I need to deposit cash, and the ATM's do not accept the cash without the envelope. At Wells Fargo, I can enter the cash in the deposit slip and it will count the cash for me. BBT does not offer this service---which is a HUGE dis-service. The fact that they are not open on Saturdays, is the second issue I have. These are major issues that should be rectified. Wells Fargo is open a half day on Saturdays.......Other than these two major issues, I don't have a problem with BBT. But these two issues will definitely make me change banks.

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