Overall Rating

MyBankTracker rated BB&T based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B

MyBankTracker Rating

Customer Rating
Financial Health
Bank Fees
Bank Rates
Number of Locations
Mobile Deposits
Mobile Banking

Featured Rates

Featured Saving Rates

Compare more rates »

1,927
Branch Locations

BB&T Location Map
We found branches close to you.

Add a Bank to Compare

Bank Rates
CIT Bank
Add
Bank Rates
Suntrust Bank
Add
Bank News
Regions Bank
Add
Compare Banks

BB&T Customer Review

Post a review
CLady's Profile Image

2 out of 5 marks

Reviewed by CLady

Apr 9th 2012

Poor

BB&T bought out my local bank, and though they are generally good if you sit on top of them, their service at distance is horrible. I work and live overseas for months out of the year now, and they really do not have a grasp of dealing online or on the phone with customers. They even are charging $2.00 per BB&T Phone Banking that I must use to try and sort my issues. They send you canned, computer generated answers when you e mail them, so calling them is about your only choice. Stay away if you need a responsive bank that knows how to deal with customers who do not live right around the corner...the "Small Town Feel" does not fit customers who want more than a big smile.

Is this review helpful? ▲ Yes 1 ▼ No 0

Other BB&T Reviews

RoshanAnthony's Profile Image

Reviewed by RoshanAnthony

Mar 28th 2015

1 out of 5 marks

Not the same bank as 12 years ago

I had F&M bank and BBT and F&M merged with BBT. It was good when the bank was small. I was in Virginia and now I moved to Maryland. I was closing my saving account and the bank manager told me to keep some amount instead of closing and there will be no fee if I had a combined total of $3,000. I took her word and kept it. I used to receive monthly statements and also alerts for any fees. I stopped receiving it for the past 3 years. Yesterday I decided to check my online activity of by savings account and I lost more than $100 of "inactive" fee. Even the manage do not understand. But she refused to refund the fee saying the laws in VA is different from the Laws in MD. My account was dormant. All other banks send me notices of inactive account ans warn me about the fees. After 2 hours of explanation and talking, I closed all my accounts with BBT

Is this review helpful? ▲ Yes 1 ▼ No 0

Cannon's Profile Image

Reviewed by Cannon

Mar 24th 2015

2 out of 5 marks

Transferring from Citibank to BB&T

I visited a BB@T bank in Palm Coast FL yesterday. The Citibank that I used in TX was being bought out by BB&T. I had some questions about my bills and other issues. There were three tellers and one lady sitting in a private room. No customers were in the bank. They asked me to wait a few minutes. Five minutes later, I still have not been helped. I asked if I should make an appointment. I explained my problem to a teller. She took my name and phone number and was told someone would get back to me, since my information was probably not posted yet. (She had not checked to verify) I have over $50,000 in the bank and have no checks or debit card to obtain any money. This is a very poor introduction to this bank. No one has called me yet. I sure miss the friendly service from my TX bank

Is this review helpful? ▲ Yes 1 ▼ No 0

Post a review View all Reviews