BB&T bought out my local bank, and though they are generally good if you sit on top of them, their service at distance is horrible. I work and live overseas for months out of the year now, and they really do not have a grasp of dealing online or on the phone with customers. They even are charging $2.00 per BB&T Phone Banking that I must use to try and sort my issues. They send you canned, computer generated answers when you e mail them, so calling them is about your only choice. Stay away if you need a responsive bank that knows how to deal with customers who do not live right around the corner...the "Small Town Feel" does not fit customers who want more than a big smile.
I have used bb&t exclusively for years, through 3 states. The poor customer service and lack of response at the dunkirk branch was my primary reason for switching to pnc. The staff pays no attention to detail and the manager fails to respond in a timely manner. There are much better choices in the county.
I recently recommended a friend to BB'T, and when they created his account they told us the incorrect amount of time for his funds availability. We went back in to file a complaint and after speaking with Kevin Boyette, we thought our problems were solved. Little did we know that he was upset that we complained about their lack of customer service and issues, so about a week later he canceled both my bank account and my friends. I was just about to transfer tens of thousands of dollars from Suntrust and Bank of America too, glad I didn't start relying on BB&T full time or I would have been without my money for a couple weeks while the closed account check came to the house. Kevin Boyette is a snake who lies straight to your face. How anybody can trust this branch is beyond me, they certainly have lost my entire family's support as well as anybody else who will listen to me. I will be filing complaints with the BBB and BB&T national. How dare anyone deletes my account when I never broke any company policies! Kevin Boyette should be fired immediately!