Overall Rating

MyBankTracker rated BB&T based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B

MyBankTracker Rating

Customer Rating
Financial Health
Bank Fees
Bank Rates
Number of Locations
Mobile Deposits
Mobile Banking

Featured Rates

Featured Saving Rates

Compare more rates »

1,927
Branch Locations

BB&T Location Map
We found branches close to you.

Add a Bank to Compare

Bank News
CIT Bank
Add
Bank Rates
Suntrust Bank
Add
Bank Reviews
Regions Bank
Add
Compare Banks

BB&T Customer Review

Post a review
jcolerod's Profile Image

5 out of 5 marks

Reviewed by jcolerod

Dec 31st 2012

Refinanced Home Mortgage. Outstanding Services!

I had a 2 yr arm with Credit Union. Came up for renewal and it went to 4.75% with no option to buy down the rate. I contacted BB&T and refinanced in less than 2 weeks at 2.99% with a cost of $208 fees. Their mortgage representative Lizzie Clapsadl, could not have been any more professional and expedited the entire transaction with extreme ease.

I was so pleased with this transaction, I have told my family members and they are also considering changing their mortgages from the Credit Union.

I

Is this review helpful? ▲ Yes 2 ▼ No 1

Other BB&T Reviews

swanndanielle's Profile Image

Reviewed by swanndanielle

May 22nd 2015

1 out of 5 marks

4 years of having a checking account with them and this....

i have had my bank account for 4 years through bb&t and I have worked at the same place for 3 years every two weeks I go to deposit my check. and today I go and I am told that they want to put a 2 day hold on my check. I am told that it is because they do not have my employer in there computer and to go to the bank that the doctor I work for uses all way across town to cash the check and come back and deposit it... so I go to m&t to cash my check and I am charged $10 to cash my check cause I don't have a account with them... I get back to bb&t for the women inside to tell me that the reason they could not deposit my work check was because I didn't have enough funds in my account to cover the check.. I explained to her I have had as little as 20 dollars in my account before and have never had a problem I have used the same branch the same checking account and had the same employer for 3 years and now they want to start holding my pay checks... yeah I don' t think so I will be going else where to do my banking from now.. they have lost a customer

Is this review helpful? ▲ Yes 1 ▼ No 0

Mechelle's Profile Image

Reviewed by Mechelle

Apr 23rd 2015

5 out of 5 marks

Great Customer Service

Everytime I visit the West Louisville Branch everyone is courteous with a smile and eager to help.

Is this review helpful? ▲ Yes 1 ▼ No 0

Post a review View all Reviews