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BB&T Customer Review

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jcolerod's Profile Image

5 out of 5 marks

Reviewed by jcolerod

Dec 31st 2012

Refinanced Home Mortgage. Outstanding Services!

I had a 2 yr arm with Credit Union. Came up for renewal and it went to 4.75% with no option to buy down the rate. I contacted BB&T and refinanced in less than 2 weeks at 2.99% with a cost of $208 fees. Their mortgage representative Lizzie Clapsadl, could not have been any more professional and expedited the entire transaction with extreme ease.

I was so pleased with this transaction, I have told my family members and they are also considering changing their mortgages from the Credit Union.

I

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Other BB&T Reviews

flogrown1234's Profile Image

Reviewed by flogrown1234

Aug 30th 2014

1 out of 5 marks

Switched To BB&T. Horrible Choice.

I recently switched from td bank to bb&t bank because i moved and the bb&t branch was closer to my house. Well that was the worst decision i ever made!! I have no idea where they got their slogan of "24 hour banking" from because there not even open on the weekends and their phone customer service is only available during certain hours not 24/7!! So ridiculous and everytime i do call their customer service i wait 20 minutes minimum for a representative to answer the phone. I have also never had a bank hold so much of my deposited check before when i deposit a check they don't even make 1/3 of my check available to me i have to wait 3 business days to get the full amount! When signing up with bb&t i also didn't receive any temporary checks that day or even information about ordering checks. Such a let-down!! Will be switching back to td bank tomorrow morning. So nice they are open on a sunday. Now thats a real convent bank with real quality customer service!

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jmamibmw's Profile Image

Reviewed by jmamibmw

Aug 29th 2014

3 out of 5 marks

Bbt Not Open On Saturday?

I am seriously thinking of switching banks. I run several businesses and can't always get to the bank during banking hours. I need to deposit cash, and the atm's do not accept the cash without the envelope. At wells fargo, i can enter the cash in the deposit slip and it will count the cash for me. Bbt does not offer this service---which is a huge dis-service. The fact that they are not open on saturdays, is the second issue i have. These are major issues that should be rectified. Wells fargo is open a half day on saturdays....... Other than these two major issues, i don't have a problem with bbt. But these two issues will definitely make me change banks.

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