Overall Rating

MyBankTracker rated BB&T based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

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BB&T Customer Review

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jcolerod's Profile Image

5 out of 5 marks

Reviewed by jcolerod

Dec 31st 2012

Refinanced Home Mortgage. Outstanding Services!

I had a 2 yr arm with Credit Union. Came up for renewal and it went to 4.75% with no option to buy down the rate. I contacted BB&T and refinanced in less than 2 weeks at 2.99% with a cost of $208 fees. Their mortgage representative Lizzie Clapsadl, could not have been any more professional and expedited the entire transaction with extreme ease.

I was so pleased with this transaction, I have told my family members and they are also considering changing their mortgages from the Credit Union.

I

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Other BB&T Reviews

Riley6's Profile Image

Reviewed by Riley6

Jun 30th 2015

1 out of 5 marks

Very poor customer service

Every time I come to this branch, the teller makes it difficult and expresses poor attitude with me. I have tried to contact manager. He or she is always out of the office. I am considering leaving this bank after being with them over 10 years! There is better service elsewhere.

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kburriss's Profile Image

Reviewed by kburriss

Jun 29th 2015

5 out of 5 marks

5 Stars!

Andrea Brown has been nothing but a huge help for us! I am so glad we chose to open our account with the Taneytown BB&T!

Thank you for all of the help and keep up the great work :)

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