MyBankTracker rated BB&T based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
I have been banking with bb&t for less than three years. I have a boat loan, a checking account and a checking reserve line of credit. From the boat loan perspective, they have been ok with the exception of combining the loan into the activities necessary for free checking (as promised). From a checking and checking reserve perspective, they are very costly far beyond bofa that i fired for weird charges. When i switched to bb&t. I just got hit for a transaction that overran the account balance and needed the reserve account funds to process. Money was transferred into the account before the system needed it, but, a "miscellaneous debit" of $39. 09 ht the account for a transfer of $300. 00. On top of this, they charge $35. 00 per month to have the reserve available for the account. This was the last straw for me as not only have i not figured out how and when to expect these weird charges, i paid over $700 to have an account with them in 2012. If you are considering them for a checking account, don't as they have proven to me that they are not trying to be in this business. From a loan perspective, they are ok.
I recently went to change an address for my account for my business. I had the worst service of my life. Never do business with salma. She totally ignores the current customer but focuses only on who's next in line. What? Is the current customer not important? After talking trying to tell her what to do she gets the idea briefly and keeps looking to see who is next. I understand they are busy and rushing but its not an excuse to treat their current customers with disrespectful manners.
We have been banking with BB&T for several years & we were banking at this branch when it was Bank of Louisville. Several of the employees at this branch have worked there for several years. It is nice when you can come into a branch & they know your name.
Thanks to all of you at Hikes Point Branch!
Marty & Carol