MyBankTracker rated BB&T based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
I have been banking with bb&t for less than three years. I have a boat loan, a checking account and a checking reserve line of credit. From the boat loan perspective, they have been ok with the exception of combining the loan into the activities necessary for free checking (as promised). From a checking and checking reserve perspective, they are very costly far beyond bofa that i fired for weird charges. When i switched to bb&t. I just got hit for a transaction that overran the account balance and needed the reserve account funds to process. Money was transferred into the account before the system needed it, but, a "miscellaneous debit" of $39. 09 ht the account for a transfer of $300. 00. On top of this, they charge $35. 00 per month to have the reserve available for the account. This was the last straw for me as not only have i not figured out how and when to expect these weird charges, i paid over $700 to have an account with them in 2012. If you are considering them for a checking account, don't as they have proven to me that they are not trying to be in this business. From a loan perspective, they are ok.
The counter at the teller windows is much higher than at other banks (about shoulder height), so that when you transact business it is in open view of other customers. Normally your body would serve to block the view of persons behind you in line - but this arrangement allows others to see as the teller counts out your currency and hands it to you. Not the safest situation.
Routinely takes over two weeks for bill pay to arrive. No help after calling numerous times to resolve problem. "oh well" attitude. Most large banks are also able to send money electronically without huge fees but not BB&T.