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BB&T Customer Review

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ddpete2001's Profile Image

1 out of 5 marks

Reviewed by ddpete2001

Jan 12th 2013

Ridiculously high / weird charges for banking with them

I have been banking with BB&T for less than three years. I have a boat loan, a checking account and a checking reserve line of credit. From the boat loan perspective, they have been OK with the exception of combining the loan into the activities necessary for free checking (as promised). From a checking and checking reserve perspective, they are VERY COSTLY far beyond BofA that I fired for weird charges .when I switched to BB&T. I just got hit for a transaction that overran the account balance and needed the reserve account funds to process. Money was transferred into the account before the system needed it, but, a "Miscellaneous debit" of $39.09 ht the account for a transfer of $300.00. On top of this, they charge $35.00 per month to have the reserve available for the account. This was the last straw for me as not only have I not figured out how and when to expect these weird charges, I paid over $700 to have an account with them in 2012. If you are considering them for a checking account, DON'T as they have proven to me that they are not trying to be in this business. From a loan perspective, they are OK.

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Other BB&T Reviews

jmamibmw's Profile Image

Reviewed by jmamibmw

Aug 29th 2014

3 out of 5 marks

BBT NOT OPEN ON SATURDAY?

I am seriously thinking of switching banks. I run several businesses and can't always get to the bank during banking hours. I need to deposit cash, and the ATM's do not accept the cash without the envelope. At Wells Fargo, I can enter the cash in the deposit slip and it will count the cash for me. BBT does not offer this service---which is a HUGE dis-service. The fact that they are not open on Saturdays, is the second issue I have. These are major issues that should be rectified. Wells Fargo is open a half day on Saturdays.......Other than these two major issues, I don't have a problem with BBT. But these two issues will definitely make me change banks.

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anonymous101's Profile Image

Reviewed by anonymous101

Aug 27th 2014

1 out of 5 marks

They are thieves. Plain and simple.

I enrolled in the overdraft protection and a utility bill came out 4 days before its typical date which would overdrafted my account. BB&T not only ignored my overdraft protection, they said they would not reverse and proceeded to charge 3 more overdraft fees of 36 dollars a piece for items ranging from 2 dollars-5 dollars. I really don't understand how a bank is being allowed to make HUNDREDS OF THOUSANDS by out right stealing from their clients. (former, if they ever allow me to close the account)

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