MyBankTracker rated BB&T based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
Bb&t bought out the bank i had my account with, so i just left my account open. At first, everything was fine, all problems solved quickly and politely. Then, starting in 2010, i started getting overdraft fees on my account. After waiting 45 minutes to see someone, it was discovered that a business elsewhere was processing their checks through my account. The explaination "data entry operator must have miskeyed" okay, that was fixed.
Then i got a notice through the mail that the first $100 of deposit available immediately. Again, overdraft fees. The explaination "we never got that notice" and i was told "dont spend money you dont have" excuse me!!!!!! And i do have a witness to that little episode. Now, i have been told that since i dont keep a minimum balance of $1500 in my account, and i dont have direct deposit i am being charged &10 a month maintenance fee. ( this is one notice i did not get in the mail! ) also, there is a mysterious $4. Oo a month service charge on my account that absolutely no one seems to know anything about!
When i called the west virginia attorney generals office they informed my that since the headquarters for bb&t was in north carolina, this state could do nothing about it. They are sending me a complaint form, but i know it is useless. Is bb&t trying to run all the small accounts out of their bank? How many people in this day and age can keep a minimum of $1500 in their checking account? If they want only to deal with corporate accounts and millionaires, why offer personal checking accounts at all? Well, i guess that maintenance fee adds up to quite a chunk of money, and those overdrafts can pay quite a few salaries. I am ready to go back to cash and money orders!
I have banked with BB&T since it bought First Virginia, and before that banked with FV. All in all, I've been a customer since 1968 and have seen no reason to change. The Twinbrook location is branch banking at its best, and surrounding branches are fine too. Not to be corny but the Twinbrook tellers and managers are like family to me!
I have had nothing but good experiences with this Branch. Every time that I interact with them they are extremely courteous and efficient. I have been doing business with this branch for 30 years and have never been disappointed by any of my dealings with them - and DEFINITELY plan to continue this relationship!