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BB&T Customer Review

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cea1922's Profile Image

2 out of 5 marks

Reviewed by cea1922

May 2nd 2012

Terrible For The Past Three Years.

Bb&t bought out the bank i had my account with, so i just left my account open. At first, everything was fine, all problems solved quickly and politely. Then, starting in 2010, i started getting overdraft fees on my account. After waiting 45 minutes to see someone, it was discovered that a business elsewhere was processing their checks through my account. The explaination "data entry operator must have miskeyed" okay, that was fixed.

Then i got a notice through the mail that the first $100 of deposit available immediately. Again, overdraft fees. The explaination "we never got that notice" and i was told "dont spend money you dont have" excuse me!!!!!! And i do have a witness to that little episode. Now, i have been told that since i dont keep a minimum balance of $1500 in my account, and i dont have direct deposit i am being charged &10 a month maintenance fee. ( this is one notice i did not get in the mail! ) also, there is a mysterious $4. Oo a month service charge on my account that absolutely no one seems to know anything about!

When i called the west virginia attorney generals office they informed my that since the headquarters for bb&t was in north carolina, this state could do nothing about it. They are sending me a complaint form, but i know it is useless. Is bb&t trying to run all the small accounts out of their bank? How many people in this day and age can keep a minimum of $1500 in their checking account? If they want only to deal with corporate accounts and millionaires, why offer personal checking accounts at all? Well, i guess that maintenance fee adds up to quite a chunk of money, and those overdrafts can pay quite a few salaries. I am ready to go back to cash and money orders!

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Other BB&T Reviews

mikeshanklin's Profile Image

Reviewed by mikeshanklin

Nov 5th 2014

1 out of 5 marks

Deleted my account even though I broke no policies

I recently recommended a friend to BB'T, and when they created his account they told us the incorrect amount of time for his funds availability. We went back in to file a complaint and after speaking with Kevin Boyette, we thought our problems were solved. Little did we know that he was upset that we complained about their lack of customer service and issues, so about a week later he canceled both my bank account and my friends. I was just about to transfer tens of thousands of dollars from Suntrust and Bank of America too, glad I didn't start relying on BB&T full time or I would have been without my money for a couple weeks while the closed account check came to the house. Kevin Boyette is a snake who lies straight to your face. How anybody can trust this branch is beyond me, they certainly have lost my entire family's support as well as anybody else who will listen to me. I will be filing complaints with the BBB and BB&T national. How dare anyone deletes my account when I never broke any company policies! Kevin Boyette should be fired immediately!

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GinnyFlip's Profile Image

Reviewed by GinnyFlip

Dec 1st 2014

5 out of 5 marks

Very Satisfied

My husband and I have been dealing with this bank for many years and we are very happy having them as our bank. They have always been prompt and helpful when needed and very professional as well as friendly. I recently lost my husband and they were very helpful with my personal financial needs. I trust them completely.

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