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MyBankTracker rated BB&T based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

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BB&T Customer Review

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cea1922's Profile Image

2 out of 5 marks

Reviewed by cea1922

May 2nd 2012

Terrible For The Past Three Years.

Bb&t bought out the bank i had my account with, so i just left my account open. At first, everything was fine, all problems solved quickly and politely. Then, starting in 2010, i started getting overdraft fees on my account. After waiting 45 minutes to see someone, it was discovered that a business elsewhere was processing their checks through my account. The explaination "data entry operator must have miskeyed" okay, that was fixed.

Then i got a notice through the mail that the first $100 of deposit available immediately. Again, overdraft fees. The explaination "we never got that notice" and i was told "dont spend money you dont have" excuse me!!!!!! And i do have a witness to that little episode. Now, i have been told that since i dont keep a minimum balance of $1500 in my account, and i dont have direct deposit i am being charged &10 a month maintenance fee. ( this is one notice i did not get in the mail! ) also, there is a mysterious $4. Oo a month service charge on my account that absolutely no one seems to know anything about!

When i called the west virginia attorney generals office they informed my that since the headquarters for bb&t was in north carolina, this state could do nothing about it. They are sending me a complaint form, but i know it is useless. Is bb&t trying to run all the small accounts out of their bank? How many people in this day and age can keep a minimum of $1500 in their checking account? If they want only to deal with corporate accounts and millionaires, why offer personal checking accounts at all? Well, i guess that maintenance fee adds up to quite a chunk of money, and those overdrafts can pay quite a few salaries. I am ready to go back to cash and money orders!

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Other BB&T Reviews

kburriss's Profile Image

Reviewed by kburriss

Jun 29th 2015

5 out of 5 marks

5 Stars!

Andrea Brown has been nothing but a huge help for us! I am so glad we chose to open our account with the Taneytown BB&T!

Thank you for all of the help and keep up the great work :)

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kthomas's Profile Image

Reviewed by kthomas

Jun 15th 2015

1 out of 5 marks

Banking for the family...not even close!

This bank sold my mortgage to a really bad company. I know they can and all do it all the time. This should be outlawed. Then they decided to change the terms of my checking acct. I dropped them within one month after learning of them selling me out to the devil. Oh and BTW I was never ever late on my mortgage...never.

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