Overall Rating

MyBankTracker rated BB&T based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B

MyBankTracker Rating

Customer Rating
Financial Health
Bank Fees
Bank Rates
Number of Locations
Mobile Deposits
Mobile Banking

Featured Rates

Featured Saving Rates

Compare more rates »

1,927
Branch Locations

BB&T Location Map
We found branches close to you.

Add a Bank to Compare

Bank Reviews
CIT Bank
Add
Bank News
Suntrust Bank
Add
Bank Rates
Regions Bank
Add
Compare Banks

BB&T Customer Review

Post a review
cea1922's Profile Image

2 out of 5 marks

Reviewed by cea1922

May 2nd 2012

Terrible For The Past Three Years.

Bb&t bought out the bank i had my account with, so i just left my account open. At first, everything was fine, all problems solved quickly and politely. Then, starting in 2010, i started getting overdraft fees on my account. After waiting 45 minutes to see someone, it was discovered that a business elsewhere was processing their checks through my account. The explaination "data entry operator must have miskeyed" okay, that was fixed.

Then i got a notice through the mail that the first $100 of deposit available immediately. Again, overdraft fees. The explaination "we never got that notice" and i was told "dont spend money you dont have" excuse me!!!!!! And i do have a witness to that little episode. Now, i have been told that since i dont keep a minimum balance of $1500 in my account, and i dont have direct deposit i am being charged &10 a month maintenance fee. ( this is one notice i did not get in the mail! ) also, there is a mysterious $4. Oo a month service charge on my account that absolutely no one seems to know anything about!

When i called the west virginia attorney generals office they informed my that since the headquarters for bb&t was in north carolina, this state could do nothing about it. They are sending me a complaint form, but i know it is useless. Is bb&t trying to run all the small accounts out of their bank? How many people in this day and age can keep a minimum of $1500 in their checking account? If they want only to deal with corporate accounts and millionaires, why offer personal checking accounts at all? Well, i guess that maintenance fee adds up to quite a chunk of money, and those overdrafts can pay quite a few salaries. I am ready to go back to cash and money orders!

Is this review helpful? ▲ Yes 2 ▼ No 0

Other BB&T Reviews

Mglaviano's Profile Image

Reviewed by Mglaviano

Apr 25th 2015

3 out of 5 marks

No Privacy at Teller Windows

The counter at the teller windows is much higher than at other banks (about shoulder height), so that when you transact business it is in open view of other customers. Normally your body would serve to block the view of persons behind you in line - but this arrangement allows others to see as the teller counts out your currency and hands it to you. Not the safest situation.

Is this review helpful? ▲ Yes 1 ▼ No 0

johnmorris's Profile Image

Reviewed by johnmorris

Apr 15th 2015

1 out of 5 marks

Online is in the dark ages

Routinely takes over two weeks for bill pay to arrive. No help after calling numerous times to resolve problem. "oh well" attitude. Most large banks are also able to send money electronically without huge fees but not BB&T.

Is this review helpful? ▲ Yes 1 ▼ No 0

Post a review View all Reviews