Overall Rating

MyBankTracker rated BB&T based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B

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BB&T Customer Review

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Lee87's Profile Image

1 out of 5 marks

Reviewed by Lee87

Apr 16th 2012

Terrible, Horrible, Worst Bank Ever. You'd have better luck with your money stuffing it in your closet.

Ever since I opened an account with this organization, I have been hit with ridiculous fees. If you don't touch your money, you get charged with an inactivity fee of some 3 dollar amount or such. Now, ACTIVITY fee of $75 dollars. Too little spending, too much spending ALL RESULT IN YOU PAYING THE BANK MONEY. The interest rate is abysmal and will never cover the cost of my fee's that I have paid ($78) even with over 10,000 in the account. I am in no way a bad banker, Always on time with payments and no overdraft or late fees in my entire life. This bank is crap, to put it lightly, and if you want to keep your money, put it elsewhere. Don't ever trust this bank. People that work there are nice enough but the corporation and the operation of the company is CRAP. Don't waste your time or money on this piece of garbage.

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Other BB&T Reviews

zz5233's Profile Image

Reviewed by zz5233

Feb 25th 2015

1 out of 5 marks

Just Changing Few Things.

I recently went to change an address for my account for my business. I had the worst service of my life. Never do business with salma. She totally ignores the current customer but focuses only on who's next in line. What? Is the current customer not important? After talking trying to tell her what to do she gets the idea briefly and keeps looking to see who is next. I understand they are busy and rushing but its not an excuse to treat their current customers with disrespectful manners.

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martcar99's Profile Image

Reviewed by martcar99

Feb 18th 2015

5 out of 5 marks

Great Customer Service

We have been banking with BB&T for several years & we were banking at this branch when it was Bank of Louisville. Several of the employees at this branch have worked there for several years. It is nice when you can come into a branch & they know your name.

Thanks to all of you at Hikes Point Branch!

Marty & Carol

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