Ever since I opened an account with this organization, I have been hit with ridiculous fees. If you don't touch your money, you get charged with an inactivity fee of some 3 dollar amount or such. Now, ACTIVITY fee of $75 dollars. Too little spending, too much spending ALL RESULT IN YOU PAYING THE BANK MONEY. The interest rate is abysmal and will never cover the cost of my fee's that I have paid ($78) even with over 10,000 in the account. I am in no way a bad banker, Always on time with payments and no overdraft or late fees in my entire life. This bank is crap, to put it lightly, and if you want to keep your money, put it elsewhere. Don't ever trust this bank. People that work there are nice enough but the corporation and the operation of the company is CRAP. Don't waste your time or money on this piece of garbage.
I recently switched from TD Bank to BB&T Bank because I moved and the BB&T branch was closer to my house... Well that was the worst decision I EVER made!! I have no idea where they got their slogan of "24 hour banking" from because there not even open on the weekends and their phone customer service is only available during certain hours not 24/7!! So ridiculous.... and everytime I do call their customer service I wait 20 minutes MINIMUM for a representative to answer the phone. I have also never had a bank hold so much of my deposited check before.. when I deposit a check they don't even make 1/3 of my check available to me I have to wait 3 business days to get the full amount! When signing up with BB&T I also didn't receive any temporary checks that day or even information about ordering checks. Such a let-down!! Will be switching back to TD BANK tomorrow morning.. so nice they are open on a sunday... now thats a real convent bank with real quality customer service!!!!!
I am seriously thinking of switching banks. I run several businesses and can't always get to the bank during banking hours. I need to deposit cash, and the ATM's do not accept the cash without the envelope. At Wells Fargo, I can enter the cash in the deposit slip and it will count the cash for me. BBT does not offer this service---which is a HUGE dis-service. The fact that they are not open on Saturdays, is the second issue I have. These are major issues that should be rectified. Wells Fargo is open a half day on Saturdays.......Other than these two major issues, I don't have a problem with BBT. But these two issues will definitely make me change banks.