MyBankTracker rated BB&T based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
Ever since I opened an account with this organization, I have been hit with ridiculous fees. If you don't touch your money, you get charged with an inactivity fee of some 3 dollar amount or such. Now, ACTIVITY fee of $75 dollars. Too little spending, too much spending ALL RESULT IN YOU PAYING THE BANK MONEY. The interest rate is abysmal and will never cover the cost of my fee's that I have paid ($78) even with over 10,000 in the account. I am in no way a bad banker, Always on time with payments and no overdraft or late fees in my entire life. This bank is crap, to put it lightly, and if you want to keep your money, put it elsewhere. Don't ever trust this bank. People that work there are nice enough but the corporation and the operation of the company is CRAP. Don't waste your time or money on this piece of garbage.
The counter at the teller windows is much higher than at other banks (about shoulder height), so that when you transact business it is in open view of other customers. Normally your body would serve to block the view of persons behind you in line - but this arrangement allows others to see as the teller counts out your currency and hands it to you. Not the safest situation.
Routinely takes over two weeks for bill pay to arrive. No help after calling numerous times to resolve problem. "oh well" attitude. Most large banks are also able to send money electronically without huge fees but not BB&T.