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CAjasmine's Profile Image

1 out of 5 marks

Reviewed by CAjasmine

Mar 28th 2012

The Absolute Worst Bank I Have Ever Dealt With! Major Problems Galore!! I Will Never Get My Money Back From The Bank!

Bank errors have cost me more than $200. 00 which the bank refuses to reimburse me. You are charged if you contact the bank to make inquiries on your account to resolve the matter. "the bank prefers that you physically go into the branch to discuss any issues rather than handling by phone. " very archaic!!! Don't even think of banking with bbt.

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usethisinformation's Profile Image

Reviewed by usethisinformation

Aug 20th 2014

1 out of 5 marks

Worst bank in the history of banks

I'm not one to write reviews but in the event that this can help someone or some entity going after this bank, I hope this helps. BB&T is a HORRIBLE bank to work with, they claim that they don't place delays on transactions to ensure that they're able to charge people their $36 fees but they do. I had a case of running debit transactions and one credit transaction which takes longer to post on an account but BB&T let the credit transaction go through as this resulted in my account incurring about 5 $36 fees on debit transactions of $1+ and $5 each. The most recent incident was that my place had sent me a paper check instead of depositing it to my account, I went over there to see if they could either not place it on hold or at least release enough to take care of my already set up automated transactions to go through....given that I'd been with them for a while at that point and they could clearly see that the deposit and check were from the same company....but of course they wouldn't work with me. In my trying to make sure that my account would be ok, I borrowed $300 in cash and deposited that in my account and guess what? An item was still returned despite my placing a cash deposit and my having a balance big enough to take care of this. This is bank is the worst when it comes to customer service and only care about their set policies and procedures which they've instilled in their workforce. This is very unfortunate as even though I might be someone who unfortunately lives paycheck to paycheck right now....this will not always be the case and there is NO WAY IN HELL that I'll ever bank with this institution again.

@BB&T Work with you has been a disgusting and unnecessarily tiring and frustrating experience. Whoever owns this institution will not live a happy life as there's no way you can affect peoples lives the way you've affected mine and have a happy normal life despite however much you're making. I hope that I'm still alive when this bank finally fails.

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tJones82's Profile Image

Reviewed by tJones82

Aug 18th 2014

1 out of 5 marks

Worst Bank Ever!!!! Highly Upset

I made a deposit at the bank for 5,762.00 on Aug 14...the bank is currently holding my check until the 23rd of August. So since last Wednesday I haven't done any transactions on my account and it's currently -764.62!!! How in the heck is this possible?! I called the customer service # and the branch manager and there telling me it's nothing they can do. But when the hold is taken off the 764.62 will come out of it...plus I'll be charged $36 for over on my gym membership and mortgage that has to come out this week. Are You Serious? I've had enough of this bank and I'm taking action because that's ridiculous!

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