Overall Rating

MyBankTracker rated BB&T based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B

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BB&T Customer Review

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CAjasmine's Profile Image

1 out of 5 marks

Reviewed by CAjasmine

Mar 28th 2012

The Absolute Worst Bank I Have Ever Dealt With! Major Problems Galore!! I Will Never Get My Money Back From The Bank!

Bank errors have cost me more than $200. 00 which the bank refuses to reimburse me. You are charged if you contact the bank to make inquiries on your account to resolve the matter. "the bank prefers that you physically go into the branch to discuss any issues rather than handling by phone. " very archaic!!! Don't even think of banking with bbt.

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Other BB&T Reviews

Mglaviano's Profile Image

Reviewed by Mglaviano

Apr 25th 2015

3 out of 5 marks

No Privacy at Teller Windows

The counter at the teller windows is much higher than at other banks (about shoulder height), so that when you transact business it is in open view of other customers. Normally your body would serve to block the view of persons behind you in line - but this arrangement allows others to see as the teller counts out your currency and hands it to you. Not the safest situation.

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johnmorris's Profile Image

Reviewed by johnmorris

Apr 15th 2015

1 out of 5 marks

Online is in the dark ages

Routinely takes over two weeks for bill pay to arrive. No help after calling numerous times to resolve problem. "oh well" attitude. Most large banks are also able to send money electronically without huge fees but not BB&T.

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