Overall Rating

MyBankTracker rated BB&T based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B

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BB&T Customer Review

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CAjasmine's Profile Image

1 out of 5 marks

Reviewed by CAjasmine

Mar 28th 2012

The Absolute Worst Bank I Have Ever Dealt With! Major Problems Galore!! I Will Never Get My Money Back From The Bank!

Bank errors have cost me more than $200. 00 which the bank refuses to reimburse me. You are charged if you contact the bank to make inquiries on your account to resolve the matter. "the bank prefers that you physically go into the branch to discuss any issues rather than handling by phone. " very archaic!!! Don't even think of banking with bbt.

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Other BB&T Reviews

zz5233's Profile Image

Reviewed by zz5233

Feb 25th 2015

1 out of 5 marks

Just Changing Few Things.

I recently went to change an address for my account for my business. I had the worst service of my life. Never do business with salma. She totally ignores the current customer but focuses only on who's next in line. What? Is the current customer not important? After talking trying to tell her what to do she gets the idea briefly and keeps looking to see who is next. I understand they are busy and rushing but its not an excuse to treat their current customers with disrespectful manners.

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martcar99's Profile Image

Reviewed by martcar99

Feb 18th 2015

5 out of 5 marks

Great Customer Service

We have been banking with BB&T for several years & we were banking at this branch when it was Bank of Louisville. Several of the employees at this branch have worked there for several years. It is nice when you can come into a branch & they know your name.

Thanks to all of you at Hikes Point Branch!

Marty & Carol

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