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CAjasmine's Profile Image

1 out of 5 marks

Reviewed by CAjasmine

Mar 28th 2012

The Absolute Worst Bank I Have Ever Dealt With! Major Problems Galore!! I Will Never Get My Money Back From The Bank!

Bank errors have cost me more than $200. 00 which the bank refuses to reimburse me. You are charged if you contact the bank to make inquiries on your account to resolve the matter. "the bank prefers that you physically go into the branch to discuss any issues rather than handling by phone. " very archaic!!! Don't even think of banking with bbt.

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jmack's Profile Image

Reviewed by jmack

Nov 19th 2014

1 out of 5 marks

Much Better Options In Calvert County

I have used bb&t exclusively for years, through 3 states. The poor customer service and lack of response at the dunkirk branch was my primary reason for switching to pnc. The staff pays no attention to detail and the manager fails to respond in a timely manner. There are much better choices in the county.

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mikeshanklin's Profile Image

Reviewed by mikeshanklin

Nov 5th 2014

1 out of 5 marks

Deleted my account even though I broke no policies

I recently recommended a friend to BB'T, and when they created his account they told us the incorrect amount of time for his funds availability. We went back in to file a complaint and after speaking with Kevin Boyette, we thought our problems were solved. Little did we know that he was upset that we complained about their lack of customer service and issues, so about a week later he canceled both my bank account and my friends. I was just about to transfer tens of thousands of dollars from Suntrust and Bank of America too, glad I didn't start relying on BB&T full time or I would have been without my money for a couple weeks while the closed account check came to the house. Kevin Boyette is a snake who lies straight to your face. How anybody can trust this branch is beyond me, they certainly have lost my entire family's support as well as anybody else who will listen to me. I will be filing complaints with the BBB and BB&T national. How dare anyone deletes my account when I never broke any company policies! Kevin Boyette should be fired immediately!

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