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CAjasmine's Profile Image

1 out of 5 marks

Reviewed by CAjasmine

Mar 28th 2012

The Absolute Worst Bank I Have Ever Dealt With! Major Problems Galore!! I Will Never Get My Money Back From The Bank!

Bank errors have cost me more than $200. 00 which the bank refuses to reimburse me. You are charged if you contact the bank to make inquiries on your account to resolve the matter. "the bank prefers that you physically go into the branch to discuss any issues rather than handling by phone. " very archaic!!! Don't even think of banking with bbt.

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MrMoney's Profile Image

Reviewed by MrMoney

Mar 30th 2014

2 out of 5 marks

Terrible Customer Service

Border line ignorant! If you are having a bad day ask to leave you should never treat your customer like $#!T. After waiting 30 minutes to connect with customer service this idiot N.B. hung up the phone while I was talking. This is only 1 account of 5 that I have with the bank but I can say for sure by noon Monday all of my accounts will be closed!

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Toytime's Profile Image

Reviewed by Toytime

Nov 20th 2014

2 out of 5 marks

Better Off With Any Other Bank

I've been with bbt since 2011 and this is definitely the end of our relationship. If i make a purchase i'd expect it to come out of the account in the order of which i have used my debit card. This is not the case with bbt. I went to the branch to discuss why i was charged 108. 00 in overdraft fees and was explained that the three items for 30. 00 came out of my account when there were no funds. The purchases were on a 15th, i explained to them that at the time i did have funds i use a check registry to keep my balance updated. They informed me that i had an insurance draft that was taken out of my account which occurred on the 17th. I asked why wasn't the overdraft for the one insurance draft instead of three charges that happened 2 days prior.

The only explanation given was that the pending charges come out first, and that i should be more aware of my account standings. What is the point of using an account register if i can take what u want when u want and charge me the fees. By the way when i asked to have two of the fees waived to just pay one i was advised that they can't do waivers but once every 24 months and whether u get one is based on relationship as well as balances maintained. They are not in the business of providing financial success for their patrons.

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