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BB&T Customer Review

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Customer101's Profile Image

2 out of 5 marks

Reviewed by Customer101

Jan 3rd 2013

The Most Rude And Arrogant Teller And Window Women!

I've been banking with bb&t for almost a year now. I opened an account with them when i started my new job, ms. Mary king helped open my account up and she was awesome. The nicest lady and she did her job very well. But i don't deal with her on a weekly basis. It's the tellers who are so rude one is named jackie and the other lady is named becky. I am your banks valued customer you shouldn't have an attitude with me just because you hate your job. Every time i go in to make a deposit or to get change they act like its a problem. I might not have the largest amount of money in my account but that shouldn't change your perception of me i am still your customer!

I don't know if veronica has left or was transferred but she was always pleasant and never caught an attitude or was rude anytime i came into the bank but for the other two ladies bb&t needs to do some new years cleaning because if this keeps up i will take my business else where! And trust me when i say i will never recommend the lake rim branch on good middling dr. To any of my customers and peers. The lack of customer service that jackie and becky have really makes that branch a burden to deal with. I would rather drive out of my way to the westwood branch than deal with the arrogance and rude attitude of those two tellers!

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Other BB&T Reviews

lktth's Profile Image

Reviewed by lktth

Jan 30th 2015

1 out of 5 marks

New construction Loan

Long story short- DON'T EVEN WASTE YOUR TIME if you are trying to do this. If you do, the process will be long with lost paperwork and slow process of approval. After 6-7 weeks in the process with BB&T I decided to change banks. The new bank gave me a list of what they needed. I worked to get as much as possible to them that night. BEFORE NOON THE NEXT DAY I HAD APPROVAL FOR US AND THE BUILDER!!! We are now only 2 days in and I already have an appointment for the appraiser to see the lot tomorrow. This is further than BB&T was able to get in a 6-7 week period. I wish someone had warned me.

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MrMoney's Profile Image

Reviewed by MrMoney

Mar 30th 2014

2 out of 5 marks

Terrible Customer Service

Border line ignorant! If you are having a bad day ask to leave you should never treat your customer like $#!T. After waiting 30 minutes to connect with customer service this idiot N.B. hung up the phone while I was talking. This is only 1 account of 5 that I have with the bank but I can say for sure by noon Monday all of my accounts will be closed!

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