MyBankTracker rated BB&T based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
I've been banking with bb&t for almost a year now. I opened an account with them when i started my new job, ms. Mary king helped open my account up and she was awesome. The nicest lady and she did her job very well. But i don't deal with her on a weekly basis. It's the tellers who are so rude one is named jackie and the other lady is named becky. I am your banks valued customer you shouldn't have an attitude with me just because you hate your job. Every time i go in to make a deposit or to get change they act like its a problem. I might not have the largest amount of money in my account but that shouldn't change your perception of me i am still your customer!
I don't know if veronica has left or was transferred but she was always pleasant and never caught an attitude or was rude anytime i came into the bank but for the other two ladies bb&t needs to do some new years cleaning because if this keeps up i will take my business else where! And trust me when i say i will never recommend the lake rim branch on good middling dr. To any of my customers and peers. The lack of customer service that jackie and becky have really makes that branch a burden to deal with. I would rather drive out of my way to the westwood branch than deal with the arrogance and rude attitude of those two tellers!
I recently went to change an address for my account for my business. I had the worst service of my life. Never do business with salma. She totally ignores the current customer but focuses only on who's next in line. What? Is the current customer not important? After talking trying to tell her what to do she gets the idea briefly and keeps looking to see who is next. I understand they are busy and rushing but its not an excuse to treat their current customers with disrespectful manners.
We have been banking with BB&T for several years & we were banking at this branch when it was Bank of Louisville. Several of the employees at this branch have worked there for several years. It is nice when you can come into a branch & they know your name.
Thanks to all of you at Hikes Point Branch!
Marty & Carol