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Customer101's Profile Image

2 out of 5 marks

Reviewed by Customer101

Jan 3rd 2013

The Most Rude And Arrogant Teller And Window Women!

I've been banking with bb&t for almost a year now. I opened an account with them when i started my new job, ms. Mary king helped open my account up and she was awesome. The nicest lady and she did her job very well. But i don't deal with her on a weekly basis. It's the tellers who are so rude one is named jackie and the other lady is named becky. I am your banks valued customer you shouldn't have an attitude with me just because you hate your job. Every time i go in to make a deposit or to get change they act like its a problem. I might not have the largest amount of money in my account but that shouldn't change your perception of me i am still your customer!

I don't know if veronica has left or was transferred but she was always pleasant and never caught an attitude or was rude anytime i came into the bank but for the other two ladies bb&t needs to do some new years cleaning because if this keeps up i will take my business else where! And trust me when i say i will never recommend the lake rim branch on good middling dr. To any of my customers and peers. The lack of customer service that jackie and becky have really makes that branch a burden to deal with. I would rather drive out of my way to the westwood branch than deal with the arrogance and rude attitude of those two tellers!

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Other BB&T Reviews

scn1donaolcom's Profile Image

Reviewed by scn1donaolcom

Oct 29th 2014

1 out of 5 marks

Check Made Out To Cash Cannot Be Cashed?

We are new to the area have banked with bb&t in nc for years without incident. This is the second time i have been insulted by a teller that does not know what they are talking about and should not be dealing with peoples money! A customer made a check out to cash for me, for not a lot of money, but what was supposed to be a, convenience for me. I took it to our, well informed teller, and asked nicely to cash it. I was told she could not that only the person that wrote the check could cash it because it was made out to cash! So not wanting to cause a problem for this young woman i said alright just deposit it.

She said she could not do that either because it was made out to cash and only the person that made out the check could use it! At this point i wanted to ask her just " how ignorant she was" but instead lost it for a moment and just said she did not know what she was talking about. Just so you know a check made out to cash is a "bearer paper" which can be cashed by any bearer! It is sometimes done out of convenience or for what ever reason the account holder decides to make it out to cash it is their priority.

It is also the bearers right to cash such check. I believe the people that work in this branch need a lesson in banking laws and regulations. As well as customer relations. I don't normally do this type of thing however, this is the second time someone in this branch didn't have a clue, and it is my money they are handling.

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FootLights's Profile Image

Reviewed by FootLights

Oct 28th 2014

1 out of 5 marks

My Prison Story

So BBT says "sure you can go online to open a new account. Great' I say. So I go home open the account and take my moms debit card and deposit $100 in my new account and bam! both cards are locked down and im reported for fraud. BUT, I we both wouldn't know this till 9 days later when we finnaly call to see what's going on. then the headaches really start. so there is nothing anyone can do the money has vanished into thin air along with direct deposit. now there's another week delay and still fingers being pointed at each other and the dumb looks of blank stares just keep pouring in.

If BBT doesn't know how to take advantage of todays technology then go back to filing cabinets. So in conclusion this will prolly be taken down and deleted b4 it gets a chance to be spread around on the other fake BBT facebook sites im going send it to. And as a convicted felon this could send me to prison forever as I am not allowed to even sneeze hard in society so so much for trying to get my life straight. Thanks a lot.

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