I've been banking with BB&T for almost a year now. I opened an account with them when I started my new job, Ms. Mary King helped open my account up and she was awesome. The nicest lady and she did her job very well. But I don't deal with her on a weekly basis. It's the TELLERS who are SO rude one is named JACKIE and the other lady is named BECKY. I am your banks valued customer you shouldn't have an attitude with me just because you hate your job. Every time I go in to make a deposit or to get change they act like its a problem. I might not have the largest amount of money in my account but that shouldn't change your perception of me I am still your customer! I don't know if Veronica has left or was transferred but she was always pleasant and never caught an attitude or was rude anytime I came into the bank but for the other two ladies BB&T needs to do some New Years cleaning because if this keeps up I will take my business else where! And TRUST me when I say I WILL NEVER RECOMMEND the lake rim branch on Good Middling Dr. To any of my customers and peers. The lack of customer service that Jackie and Becky have really makes that branch a burden to deal with. I would rather drive out of my way to the Westwood branch than deal with the arrogance and rude attitude of those two tellers!
I'm not one to write reviews but in the event that this can help someone or some entity going after this bank, I hope this helps. BB&T is a HORRIBLE bank to work with, they claim that they don't place delays on transactions to ensure that they're able to charge people their $36 fees but they do. I had a case of running debit transactions and one credit transaction which takes longer to post on an account but BB&T let the credit transaction go through as this resulted in my account incurring about 5 $36 fees on debit transactions of $1+ and $5 each. The most recent incident was that my place had sent me a paper check instead of depositing it to my account, I went over there to see if they could either not place it on hold or at least release enough to take care of my already set up automated transactions to go through....given that I'd been with them for a while at that point and they could clearly see that the deposit and check were from the same company....but of course they wouldn't work with me. In my trying to make sure that my account would be ok, I borrowed $300 in cash and deposited that in my account and guess what? An item was still returned despite my placing a cash deposit and my having a balance big enough to take care of this. This is bank is the worst when it comes to customer service and only care about their set policies and procedures which they've instilled in their workforce. This is very unfortunate as even though I might be someone who unfortunately lives paycheck to paycheck right now....this will not always be the case and there is NO WAY IN HELL that I'll ever bank with this institution again.
@BB&T Work with you has been a disgusting and unnecessarily tiring and frustrating experience. Whoever owns this institution will not live a happy life as there's no way you can affect peoples lives the way you've affected mine and have a happy normal life despite however much you're making. I hope that I'm still alive when this bank finally fails.
I made a deposit at the bank for 5,762.00 on Aug 14...the bank is currently holding my check until the 23rd of August. So since last Wednesday I haven't done any transactions on my account and it's currently -764.62!!! How in the heck is this possible?! I called the customer service # and the branch manager and there telling me it's nothing they can do. But when the hold is taken off the 764.62 will come out of it...plus I'll be charged $36 for over on my gym membership and mortgage that has to come out this week. Are You Serious? I've had enough of this bank and I'm taking action because that's ridiculous!