I've been banking with BB&T for almost a year now. I opened an account with them when I started my new job, Ms. Mary King helped open my account up and she was awesome. The nicest lady and she did her job very well. But I don't deal with her on a weekly basis. It's the TELLERS who are SO rude one is named JACKIE and the other lady is named BECKY. I am your banks valued customer you shouldn't have an attitude with me just because you hate your job. Every time I go in to make a deposit or to get change they act like its a problem. I might not have the largest amount of money in my account but that shouldn't change your perception of me I am still your customer! I don't know if Veronica has left or was transferred but she was always pleasant and never caught an attitude or was rude anytime I came into the bank but for the other two ladies BB&T needs to do some New Years cleaning because if this keeps up I will take my business else where! And TRUST me when I say I WILL NEVER RECOMMEND the lake rim branch on Good Middling Dr. To any of my customers and peers. The lack of customer service that Jackie and Becky have really makes that branch a burden to deal with. I would rather drive out of my way to the Westwood branch than deal with the arrogance and rude attitude of those two tellers!
BB&T bank is the worst bank to deal with when it comes to your own money. Funds were already released a week ago and next thing I know, my whole account was held blocked to a negative balance because I did't sign the back of the check, and LRM telling my "my case is with an other agent and that they are not available to help me. This is the kind of unprofessional job a cooperate company could ever do. Instead of blocking all my funds and playing with my money, why not call to ask me to go to the branch and sign the back of the check but bb&t will call u every day to sell you there product. Obscure.
This bank is on a downhill run. I was told by an executive that they are trying to sell the bank to anyone and so they will not invest in new technology, services or personnel. Avoid this bank if you can. Services, assistance and technology are all in serious decline.