I've been banking with BB&T for almost a year now. I opened an account with them when I started my new job, Ms. Mary King helped open my account up and she was awesome. The nicest lady and she did her job very well. But I don't deal with her on a weekly basis. It's the TELLERS who are SO rude one is named JACKIE and the other lady is named BECKY. I am your banks valued customer you shouldn't have an attitude with me just because you hate your job. Every time I go in to make a deposit or to get change they act like its a problem. I might not have the largest amount of money in my account but that shouldn't change your perception of me I am still your customer! I don't know if Veronica has left or was transferred but she was always pleasant and never caught an attitude or was rude anytime I came into the bank but for the other two ladies BB&T needs to do some New Years cleaning because if this keeps up I will take my business else where! And TRUST me when I say I WILL NEVER RECOMMEND the lake rim branch on Good Middling Dr. To any of my customers and peers. The lack of customer service that Jackie and Becky have really makes that branch a burden to deal with. I would rather drive out of my way to the Westwood branch than deal with the arrogance and rude attitude of those two tellers!
My husband and I have been with BOA for several years. Our branch was purchased by another bank that started off on the wrong foot. So, we decided to move our banking relationship to BB&T. The sign-up online was very easy and straight forward. We opted to go into one of the many branches near our home to make our opening deposit. We were greeted as soon as we walked through the door. They were friendly and professional. The young lady who waited on us was well-trained and efficient. After looking at all the negative reviews, we came home (a 3 minute trip) and immediately checked our account online and the deposits were right and available. I went to order our checks online, but where it was a new account, we had to call the branch. The young lady, again, was pleasant, polite, and more than willing to help us. She took our check order and gave me the price of the checks.
Now, I see a lot of bad reviews because someone didn't pay their mortgage for 4 months and were sent to foreclosure and people and their overdrafts. If people would use a little common sense, they would know that if you don't pay your mortgage, you lose your house and if you make purchases on your debit card and write checks and don't have the funds to cover it, you will be charged a fee. Don't do something stupid and then complain when you get charged a fee or lose your home. All the fees I saw are perfectly reasonable and should serve as a deterrent from bouncing checks and making purchases without the funds to cover them.
My husband and I are your average middle class couple with three kids in college. So, we aren't rich by any means. So, the theory that BB&T caters to rich people doesn't hold water. The median income in our area is $32,000/year (we make more than that) and BB&T has most of the banking business for people in our area. We were treated like the most important customers they had waited on all day. So, I think this is going to be a pleasant banking experience.
This bank is horrible. Today will be my last day using this bank. I made a $20 cash deposit on Tuesday. They held my CASH deposit until Wednesday night and then ran a check for $10 check Wednesday night before posting my deposit. Which of course caused a NFS fee of $36. When I called the customer service line and got Amy she said and I quote: "Too bad. That is our policy and I can't help you."