I've been banking with BB&T for almost a year now. I opened an account with them when I started my new job, Ms. Mary King helped open my account up and she was awesome. The nicest lady and she did her job very well. But I don't deal with her on a weekly basis. It's the TELLERS who are SO rude one is named JACKIE and the other lady is named BECKY. I am your banks valued customer you shouldn't have an attitude with me just because you hate your job. Every time I go in to make a deposit or to get change they act like its a problem. I might not have the largest amount of money in my account but that shouldn't change your perception of me I am still your customer! I don't know if Veronica has left or was transferred but she was always pleasant and never caught an attitude or was rude anytime I came into the bank but for the other two ladies BB&T needs to do some New Years cleaning because if this keeps up I will take my business else where! And TRUST me when I say I WILL NEVER RECOMMEND the lake rim branch on Good Middling Dr. To any of my customers and peers. The lack of customer service that Jackie and Becky have really makes that branch a burden to deal with. I would rather drive out of my way to the Westwood branch than deal with the arrogance and rude attitude of those two tellers!
I have several accounts with this bank, including vehicle, home mortgage and investment loans, as well as checking and savings accounts. Everyone was extremely professional, courteous, and made me feel that they wanted my business. My previous bank (of 12 years) seemed like they wanted me to jump through hoops to get anything. So I switched to BB&T for everything and I have not been disappointed.
On infrequent occasions, I have written a check that will be for more than the amount that I have held in my account; most recently a check for $25.00. I will agree that this overdraft is my fault; however; BBT's fee response, to me, borders on gouging! If you have an overdraft of only $25.00, you will be charged an "overdraft fee"of $36.00 and a "returned check fee" of another $36.00. So, the $25.00 check along with the fees will cost you $97.00. With this type of fee penalties, no wonder that people have little sympathy for banks. No one likes to be gouged.
And another thought: even if you have exemplary credit, if you are a small business start up, do no expect to get a loan from BBT. Enough said. a word to the wise!