They will literally steal money out from under you. It makes me sick knowing that a company will rip you so hard. They also do not protect your privacy, every time I have ever called they don't even verify my name. what if someone stole my phone and wanted all my stuff. They do not care about customers. I know reviews are subject to experience, and opinion I am not even mad I am just warning you. If you want your money safe, and your information please stay away.
I recently switched from td bank to bb&t bank because i moved and the bb&t branch was closer to my house. Well that was the worst decision i ever made!! I have no idea where they got their slogan of "24 hour banking" from because there not even open on the weekends and their phone customer service is only available during certain hours not 24/7!! So ridiculous and everytime i do call their customer service i wait 20 minutes minimum for a representative to answer the phone. I have also never had a bank hold so much of my deposited check before when i deposit a check they don't even make 1/3 of my check available to me i have to wait 3 business days to get the full amount! When signing up with bb&t i also didn't receive any temporary checks that day or even information about ordering checks. Such a let-down!! Will be switching back to td bank tomorrow morning. So nice they are open on a sunday. Now thats a real convent bank with real quality customer service!
I am seriously thinking of switching banks. I run several businesses and can't always get to the bank during banking hours. I need to deposit cash, and the atm's do not accept the cash without the envelope. At wells fargo, i can enter the cash in the deposit slip and it will count the cash for me. Bbt does not offer this service---which is a huge dis-service. The fact that they are not open on saturdays, is the second issue i have. These are major issues that should be rectified. Wells fargo is open a half day on saturdays....... Other than these two major issues, i don't have a problem with bbt. But these two issues will definitely make me change banks.