i had checking account with bbt since 2009. At that time i had a direct deposit from my previous job and really didnt have any troubles with that. I moved out and changed my job so i didnt even have a chance to set up a direct deposit from my new job they already charged me $10 maintenance fee. When i called to find out how i can avoid this fee and if it can be waived since they really didnt notify me about it prior taking my money. representative simply told me "may be you should look for another bank" really? shocking to me. so i decided to close an account and went to a local branch where they never asked me any questions inquiring why am i closing an account.
Cash deposit could take a while and in my local branch the priority always has been a drive-thru not the actual person in front of the window inside the bank..poor customer service.
As a 20-something with student loans and living on a budget, I can't afford to use BB&T. Each month, I'm being charged a $10.00 "maintenance fee," $4.95 for a "plus fee," $5.00 for simply having a savings account, on top of the countless fees I have encountered while with BB&T (ex. I once overdrew my account while in school on 3 transactions less than $5 each, resulting in almost $100 in fees which they would not even consider reducing for a poor college student). I finally decided to cancel my account, so I called the 1-800 # listed online. After going through the menu options over and over, I had to choose the option to open a new account in order to talk to a a real person. The lady I spoke with didn't tell me she was charging me $2.00 to transfer money into my savings (which I thought I had zero-ed out, but was charged $5 anyway so it was negative $4.99), so after I moved my balance in checking to a new bank, I was left with a negative balance of $0.07. I called back again, & after having to speak with Mgmt, they refunded the $2 but told me I better transfer the remaining $1.93 into my new bank by today or else I would be charged all of my monthly fees, leaving me with overdraft fees on top of those. So frustrating! I'll be ready to finally be done with this bank soon.
I have several accounts with this bank, including vehicle, home mortgage and investment loans, as well as checking and savings accounts. Everyone was extremely professional, courteous, and made me feel that they wanted my business. My previous bank (of 12 years) seemed like they wanted me to jump through hoops to get anything. So I switched to BB&T for everything and I have not been disappointed.