MyBankTracker rated BB&T based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
It's rare to find compassion at a large company of any type today but bb&t by far exceeds my expectations. From the teller to the loan officer they always seem to know how to respond to my needs. I would definitely recommend bb&t to my friends and family as i do already.
I recently went to change an address for my account for my business. I had the worst service of my life. Never do business with salma. She totally ignores the current customer but focuses only on who's next in line. What? Is the current customer not important? After talking trying to tell her what to do she gets the idea briefly and keeps looking to see who is next. I understand they are busy and rushing but its not an excuse to treat their current customers with disrespectful manners.
We have been banking with BB&T for several years & we were banking at this branch when it was Bank of Louisville. Several of the employees at this branch have worked there for several years. It is nice when you can come into a branch & they know your name.
Thanks to all of you at Hikes Point Branch!
Marty & Carol