It's rare to find compassion at a large company of any type today but BB&T by far exceeds my expectations. From the teller to the loan officer they always seem to know how to respond to my needs. I would definitely recommend BB&T to my friends and family as i do already.
BB&T bank is the worst bank to deal with when it comes to your own money. Funds were already released a week ago and next thing I know, my whole account was held blocked to a negative balance because I did't sign the back of the check, and LRM telling my "my case is with an other agent and that they are not available to help me. This is the kind of unprofessional job a cooperate company could ever do. Instead of blocking all my funds and playing with my money, why not call to ask me to go to the branch and sign the back of the check but bb&t will call u every day to sell you there product. Obscure.
This bank is on a downhill run. I was told by an executive that they are trying to sell the bank to anyone and so they will not invest in new technology, services or personnel. Avoid this bank if you can. Services, assistance and technology are all in serious decline.