It's rare to find compassion at a large company of any type today but BB&T by far exceeds my expectations. From the teller to the loan officer they always seem to know how to respond to my needs. I would definitely recommend BB&T to my friends and family as i do already.
We have been living overseas for the past 8 years and have continued banking with BB&T, dealing almost exclusively with the Cedar Lane Branch. With sons and daughters in college and in the military (in the USA) we have had a multitude of financial issues that we have needed help with, sometimes due to emergencies. Without fail, the people at the Cedar Lane Branch have helped to resolve our problem and have always been courteous and pleasant. In particular, Wayne Chen has been helping us for years and it is always a relief to have him answer the phone.
BB&T puts too much emphasis on their BB&T online banking site. You call their customer service, and its like this. If I spoke any other language beside English, I would get better service.
So if you want a review, its like this. Their telephone service sucks big time. They claim that they can't understand me, but I can understand them.
And its to the point, the only one I will speak with is the CEO of the Company. Yes the CEO of the company, as the CEO is head of the company and responsible for the operations of the company.