I had bank atlantic. they were awesome in south florida....they let themselves get bought out by bb&t....where do i start...they don't have deposit slips out, you have to wait in line , then they only give you one. If you ask for more than one, they tell you to order them...really? then, the atm at the bank close to my house never works right, so then I have to drive to another branch. next, what is up with pending and posted withdrawl...if i use my check card, it is out of my balance...no they have it sitting there waiting to post. that is not the point of a check card. next if you pay a bill online, it takes days to come out of the account...why? so it can sit there so they can make more money on your money. If i pay a bill, take it out! also, even if you deposit cash at the atm..it does not post, they only let a certain amount post. this bank is just as bad as bank of america. I am so sad Bank Atlantic let themselves get bought out by this crappy bank. now to find another bank...not sure where to go to next
This bank is horrible. Today will be my last day using this bank. I made a $20 cash deposit on Tuesday. They held my CASH deposit until Wednesday night and then ran a check for $10 check Wednesday night before posting my deposit. Which of course caused a NFS fee of $36. When I called the customer service line and got Amy she said and I quote: "Too bad. That is our policy and I can't help you."
I recently switched from td bank to bb&t bank because i moved and the bb&t branch was closer to my house. Well that was the worst decision i ever made!! I have no idea where they got their slogan of "24 hour banking" from because there not even open on the weekends and their phone customer service is only available during certain hours not 24/7!! So ridiculous and everytime i do call their customer service i wait 20 minutes minimum for a representative to answer the phone. I have also never had a bank hold so much of my deposited check before when i deposit a check they don't even make 1/3 of my check available to me i have to wait 3 business days to get the full amount! When signing up with bb&t i also didn't receive any temporary checks that day or even information about ordering checks. Such a let-down!! Will be switching back to td bank tomorrow morning. So nice they are open on a sunday. Now thats a real convent bank with real quality customer service!