I had bank atlantic. they were awesome in south florida....they let themselves get bought out by bb&t....where do i start...they don't have deposit slips out, you have to wait in line , then they only give you one. If you ask for more than one, they tell you to order them...really? then, the atm at the bank close to my house never works right, so then I have to drive to another branch. next, what is up with pending and posted withdrawl...if i use my check card, it is out of my balance...no they have it sitting there waiting to post. that is not the point of a check card. next if you pay a bill online, it takes days to come out of the account...why? so it can sit there so they can make more money on your money. If i pay a bill, take it out! also, even if you deposit cash at the atm..it does not post, they only let a certain amount post. this bank is just as bad as bank of america. I am so sad Bank Atlantic let themselves get bought out by this crappy bank. now to find another bank...not sure where to go to next
As a 20-something with student loans and living on a budget, I can't afford to use BB&T. Each month, I'm being charged a $10.00 "maintenance fee," $4.95 for a "plus fee," $5.00 for simply having a savings account, on top of the countless fees I have encountered while with BB&T (ex. I once overdrew my account while in school on 3 transactions less than $5 each, resulting in almost $100 in fees which they would not even consider reducing for a poor college student). I finally decided to cancel my account, so I called the 1-800 # listed online. After going through the menu options over and over, I had to choose the option to open a new account in order to talk to a a real person. The lady I spoke with didn't tell me she was charging me $2.00 to transfer money into my savings (which I thought I had zero-ed out, but was charged $5 anyway so it was negative $4.99), so after I moved my balance in checking to a new bank, I was left with a negative balance of $0.07. I called back again, & after having to speak with Mgmt, they refunded the $2 but told me I better transfer the remaining $1.93 into my new bank by today or else I would be charged all of my monthly fees, leaving me with overdraft fees on top of those. So frustrating! I'll be ready to finally be done with this bank soon.
I have several accounts with this bank, including vehicle, home mortgage and investment loans, as well as checking and savings accounts. Everyone was extremely professional, courteous, and made me feel that they wanted my business. My previous bank (of 12 years) seemed like they wanted me to jump through hoops to get anything. So I switched to BB&T for everything and I have not been disappointed.