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BB&T Customer Review

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cea1922's Profile Image

2 out of 5 marks

Reviewed by cea1922

May 2nd 2012

terrible for the past three years.

BB&T bought out the bank i had my account with, so i just left my account open. at first, everything was fine, all problems solved quickly and politely. then, starting in 2010, i started getting overdraft fees on my account. after waiting 45 minutes to see someone, it was discovered that a business elsewhere was processing their checks through my account. the explaination "data entry operator must have miskeyed" okay, that was fixed. then i got a notice through the mail that the first $100 of deposit available immediately. again, overdraft fees. the explaination "we never got that notice" and i was told "dont spend money you dont have" excuse me!!!!!! and i do have a witness to that little episode. now, i have been told that since i dont keep a minimum balance of $1500 in my account, and i dont have direct deposit i am being charged &10 a month maintenance fee. ( this is one notice i did NOT get in the mail!) also, there is a mysterious $4.oo a month service charge on my account that absolutely no one seems to know anything about! when i called the west virginia attorney generals office they informed my that since the headquarters for BB&T was in north carolina, this state could do nothing about it. they are sending me a complaint form, but i know it is useless. is BB&T trying to run all the small accounts out of their bank? how many people in this day and age can keep a minimum of $1500 in their checking account? if they want only to deal with corporate accounts and millionaires, why offer personal checking accounts at all? well, i guess that maintenance fee adds up to quite a chunk of money, and those overdrafts can pay quite a few salaries. i am ready to go back to cash and money orders!

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Other BB&T Reviews

FedUp304's Profile Image

Reviewed by FedUp304

Jul 24th 2014

1 out of 5 marks

Good riddance

We have been banking with BB&T for years in several states. Our current local branch very convenient as it's right around the corner, and that's where the positives end. Highlights of the negatives: I've had to remind tellers at least half a dozen times that I was getting cash back (presumably an honest mistake but still), I once noticed that the wrong amount was entered electronically on a deposit slip (sloppy), and one of the floor managers takes the cake. She is lazy, rude and incompetent. She refused to notarize a common document for a house closing, claiming she "wasn't authorized." We took it down the street to another bank where we have no accounts and got it notarized with no problem. She slogs around the office as if she's doing the bank a favor by being there, and if she doesn't feel like helping you, she won't. A simple request for an account confirmation letter was refused because she claimed she couldn't verify we have accounts there (Um, hello? Try looking on your computer, which is how I log into my own account!). We offered to do that and provide our ID and were dismissed with the "I'm not authorized" excuse and told our request would have to be sent to some department which would take three days and $20. So we went to another branch and received the requested letter in minutes, no questions asked, no fee charged, no b.s. Kudos to that employee, who was unfortunately an aberration from my typical BB&T experiences.

I filled in the form online to report a complaint and two weeks later have received no response. Big surprise (not).

Went into the bank today to let them know we will be using our debit card overseas, and I received a patronizing lecture from the sour-faced manager about how despite letting them know, the card could still be blocked. Whatever. It's a back up since I'm already in the process of transferring our accounts elsewhere. Oh, and they also charge outrageous fees on foreign ATM withdrawals.

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LauraWiggins's Profile Image

Reviewed by LauraWiggins

Jul 23rd 2014

3 out of 5 marks

Rude tellers

Just wanted the branch to know that I dislike going to their location because the tellers in the drive through window always seem extremely rude. They never look happy and act like it's a pain to help you because they don't go out of their way expect what they're suppose to do. I get it, it's not part of their job, but just because it's not written in your job description doesn't mean you should turn your nose up. I'll be using other locations from now on.

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