BB&T bought out the bank i had my account with, so i just left my account open. at first, everything was fine, all problems solved quickly and politely. then, starting in 2010, i started getting overdraft fees on my account. after waiting 45 minutes to see someone, it was discovered that a business elsewhere was processing their checks through my account. the explaination "data entry operator must have miskeyed" okay, that was fixed. then i got a notice through the mail that the first $100 of deposit available immediately. again, overdraft fees. the explaination "we never got that notice" and i was told "dont spend money you dont have" excuse me!!!!!! and i do have a witness to that little episode. now, i have been told that since i dont keep a minimum balance of $1500 in my account, and i dont have direct deposit i am being charged &10 a month maintenance fee. ( this is one notice i did NOT get in the mail!) also, there is a mysterious $4.oo a month service charge on my account that absolutely no one seems to know anything about! when i called the west virginia attorney generals office they informed my that since the headquarters for BB&T was in north carolina, this state could do nothing about it. they are sending me a complaint form, but i know it is useless. is BB&T trying to run all the small accounts out of their bank? how many people in this day and age can keep a minimum of $1500 in their checking account? if they want only to deal with corporate accounts and millionaires, why offer personal checking accounts at all? well, i guess that maintenance fee adds up to quite a chunk of money, and those overdrafts can pay quite a few salaries. i am ready to go back to cash and money orders!
This bank is horrible. Today will be my last day using this bank. I made a $20 cash deposit on Tuesday. They held my CASH deposit until Wednesday night and then ran a check for $10 check Wednesday night before posting my deposit. Which of course caused a NFS fee of $36. When I called the customer service line and got Amy she said and I quote: "Too bad. That is our policy and I can't help you."
I recently switched from td bank to bb&t bank because i moved and the bb&t branch was closer to my house. Well that was the worst decision i ever made!! I have no idea where they got their slogan of "24 hour banking" from because there not even open on the weekends and their phone customer service is only available during certain hours not 24/7!! So ridiculous and everytime i do call their customer service i wait 20 minutes minimum for a representative to answer the phone. I have also never had a bank hold so much of my deposited check before when i deposit a check they don't even make 1/3 of my check available to me i have to wait 3 business days to get the full amount! When signing up with bb&t i also didn't receive any temporary checks that day or even information about ordering checks. Such a let-down!! Will be switching back to td bank tomorrow morning. So nice they are open on a sunday. Now thats a real convent bank with real quality customer service!