A MyBankTracker Rating

BBVA Compass Bank

About BBVA Compass Bank

Compass Bancshares, Inc. is a Sunbelt-based bank holding company headquartered in Birmingham, Alabama. Compass operates 577 branches in Alabama, Arizona, Colorado, Florida, New Mexico and Texas. Compass is among the top 25 largest banks in the U.S. based on deposit market share and ranks among the largest banks in Texas (4th) and Alabama (3rd).

BBVA Compass Bank logo

MyBankTracker rated based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank. See how it’s rated.

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Customer Reviews

Most Helpful BBVA Compass Bank Bank Customer Reviews

  • P
    Reviewed By pixelcide Sep 6, 2014

    Cancelled/closing Accounts For No Reason?

    I was a customer for years and my wife just started a new account a few months ago. My wife's account balance suddenly became empty. I called customer service and they said the bank just needed some information and they were holding the money. We visited a branch and they said the bank account was closed but they dont know why. The number they had to call to find out wasnt open on saturday and she'd get a check in the mail. A day earlier my debit card stopped working with them. When i asked why they couldnt figure it out. I would have to wait until monday, take time off work and visit them again to find out why it was cancelled. I just took all my money out of the bank and closed my account. This is ridiculous. Customer service tells me to visit a branch, then when i visit a branch theyre on the phone with customer service. Then they cant resolve anything cause its saturday. Im not going to miss work to figure out why theyre randomly closing accounts/cancelling cards out of the blue. Fortunately i have credit cards i can use, but i gotta think for some people who dont, what are they supposed to do in this situation. Just live without money until they get a check? Survive on nothing but cash for days? Kind of defeats the purpose of having a bank if it doesnt work at all.

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  • JR
    Reviewed By Javier R. Nov 17, 2012

    The Worst, Closed My Account

    I am from stockton ca and i went to the branch and found out that the lade off the assistant manager which was consider to me to be the best, i used to go to the branch where he was and when he got transfer i followed him, it is terrible, he was the only spanish speaker and last time i seen that they had to have the carrier translate for them and he's not even an employee what a joke, and they say this is a spanish company, i ended up closing my account

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  • J
    Reviewed By JJ2015 Aug 20, 2014

    You have got to be kidding me!

    I banked with BBVA Compass back in 2012 for less than a year. My experience with them in just a few months was AWFUL! From miscellaneous charges here & there to unprofessional service (or lack thereof) to random holds on payroll and direct deposit items. They reduce your balance when you pay a bill, then it disappears for days, then reappears when it's convenient to charge you for an NSF fee. I had also been scammed by an internet company and despite my proof that the charges were not mine. They did not refund me the scammed amount nor the NSF fees that I incurred because of it. I'd had enough. So, in Feb 2013, I marched into the branch and asked to close my account. That process took damn near an hour, but they handed me the remaining balance of my checking account and I was on my merry way. Problem solved? WRONG!

    Fast forward to today (8/2014) I get a phone call from a random guy in NY named Steve Gavin who did not identify his company. He stated that he has paperwork filed in my county in TX for fraud charges against me regarding that Compass Bank account. He gave me a docket number, claims I owe over $1500 and if I do not respond back to him immediately, I will lose my right to represent myself at a hearing which, by the way, is in three business days. WHAT?! I've never been served any court summons? I immediately called my county courthouse and gave them this "docket" number which turns out wasn't a valid docket number at all. How could I owe $1500 on a closed account from a year and a half ago? I don't write checks and there was no outstanding bill pay or ach items. I'm infuriated, so you better believe I'm contacting my attorney and getting to the bottom of this.

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  • Type Fee National Average
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