Have always been met with smiles and professionalism. On-line banking is a great plus. Employees go out of their way to make sure you feel special.
refused payment on an on line payment when there were adequate funds for the payment ruining my credit rating and nmy relationship with the creditor adios compass and good bye to twenty plus years of at least two million dollars of annual deposits
I am shocked to see the low rating. I love this bank, and employees! They have always gone out of their way to help me throughout my many years. They are so friendly, always smiling. They are always quick, while still friendly. I even pulled up a little late doors where getting ready to be locked, rushing straight from work, and he unlocked the door and let me make my transaction. I was so appreciative...The thought of ever going to another bank, gives me anxiety.
I was so pleased with the teller response time and knowledge that I used this bank to refinance my mortgage. Kudo's all around.
Opened a new savings checking account along with account I already had. Which I was not told that it would complete change the look of my online banking and bill pay. When I went to the branch I opened to complain that I did not know how to look at my account or my bill pay. This caused me a nightmare of late bills and bank fees. The branch where I opened the new account were uncaring and the home branch I used was rude and unhelpful. If I ever get this straight will close my accounts and find another bank that knows the true meaning of customer service.