Set up an account a few months ago.
The representative provided me a business card.
I have tried to call the number provided several times with very unusual experiences, ranging from no pick up on the line to a message that this bank center is closed (not so).
The general number does not return my call and finally I have left a message for someone that has been identified as a branch manager, but is to busy to answer my call and have left another message.
Don't bank here. They do not have time to service you. Don't believe it, walk into the center and maybe 25% of the desks have bodies.
My parents have an account with this so called jack in the box bank. We have been trying for months to speak to someone at the branch and each time we call and even show up we are told I'm sorry so and so is not here but she will call you back. My parents invested in an IRA account and have lost a considerable amount of money and no one, and I do mean no one, has called them back to explain why. I don't understand why they ignore customers but I have come to the conclusion that they stole my parents money. My poor Mom is stressed out beyond belief I don't know what else to do. This place needs to shut down and go away! This bank sucks!
Local branch personnel are excellent, friendly and helpful and
remember me on sight. Corporate is a total opposite. Obstructive, dense, uncommunicative, horrible automated customer "service" (that's a joke). Undertake mindless software "upgrades" (another joke) by some computer geek who is so frantic about security that he blocked access to my own account transaction record for weeks and even the local bank staff could not fix the problem despite my spending hours I did not have in the bank while they were on the phone with some incompetent jerk at headquarters. Compass Bank is owned by a pack of foreigners and it shows. If I didn't like the branch staff so much I would bail
Went to access my account on my mobile and BBVA showed my account to be locked out. So I went home to access my account from my PC and once again the website indicated mt account to be locked out. I'm blown away and don't know what to think at this point. So I contact the number provided on to find there isn't any help aiding customers with locked out accounts; no matter what number I called. Nothing. A multi-billion dollar banking organization can't pay a few people to handle urgent needs over the weekend?? Now granted, there may be a good reason for this to occur, however at this point I cannot reasonably justify it. Everything was fine yesterday evening when balancing my account and even balanced to the penny. yippee! but as usual.The main thing here is customer service. BBVA Compass is not there for you when you need them! Two thumbs down! :(
Don't do what they say, can't get a straight answer. Always find a loop hole in what they promise. Customer service is the worst. Even the branch doesn't do what they tell you they will. They don't even call back- just try to hide. The main line always tells me to talk to the branch. What a bunch of losers.