MyBankTracker rated BBVA Compass Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
I initially went with BBVA because the rates are great, but have since cancelled my application to go with another lender. The customer service was horrid. I had submitted most of my information and could not get a rate lock for several days. With the competing lender, I received a rate lock just as good as BBVA within 30 minutes.
The rate lock was not the only issue. On several occasions my contact told me he would return my call/complete some task that needed to be done, but not once did he follow through. These tasks included notifying the seller's agent that I had applied for the loan (as need per the contract) and issuing a pre-approval letter rather than a pre-qual letter. I could not even get BBVA to issue a pre-qual letter to me for an exact amount I requested, even after they had issued one for a higher amount!
You people are ridiculous. You claim that they steal your money and screw you but if you followed the rules in the disclosures you received, your accounts would be just fine. And no they don't mess around with the system so you get overdraft fees... The system doesn't allow them to do that. That is all on you. And for those of you complaining about the fees and the recession, thats the frieken point!
We're in a recession so the fees are necessary for businesses to stay open! And no matter what bank you go to these days there are going to be fees. Plus, there are plenty of ways to avoid the fees, if you can't follow them then that's your own damn fault. You people are idiots.... No one is out to get you and your money, you just don't know how to follow the rules and procedures of the bank.
So you're the ignorant ones. Not the bank. I've worked for the company and i know that customers that get angry about fees and such are the ones that are the most ignorant and don't know jack about banking.
I am a customer for more than 10 years. I cannot easily leave because of my banking relationships. Their internet service sucks. You cannot down load old images easily. Keeps saying "image not available" I had to change the branch where I bank from Park Blvd in Plano TX to Carrollton. They are a very good branch but, over all this bank sucks and so does their internet banking. I happen to be a preferred client so I would hate to think about how other people face. Rest of my new accounts are with another bank where I get great service.