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BBVA Compass Bank Customer Review

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jasonlaz's Profile Image

2 out of 5 marks

Reviewed by jasonlaz

Jan 29th 2013

Absolutely horrendous

I initially went with BBVA because the rates are great, but have since cancelled my application to go with another lender. The customer service was horrid. I had submitted most of my information and could not get a rate lock for several days. With the competing lender, I received a rate lock just as good as BBVA within 30 minutes.

The rate lock was not the only issue. On several occasions my contact told me he would return my call/complete some task that needed to be done, but not once did he follow through. These tasks included notifying the seller's agent that I had applied for the loan (as need per the contract) and issuing a pre-approval letter rather than a pre-qual letter. I could not even get BBVA to issue a pre-qual letter to me for an exact amount I requested, even after they had issued one for a higher amount!

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Other BBVA Compass Bank Reviews

AllenHooper's Profile Image

Reviewed by AllenHooper

Aug 31st 2014

5 out of 5 marks

Robert May, Financial Advisor

Just wanted to comment on our pleasant visits with Robert. He is always very professional and knowledgeable. We feel very confident in our dealings with BBVA Compass due to his outstanding ability to handle our accounts. We always look forward to our visits with him. He's definitely a cut above the rest!

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pinkypinky's Profile Image

Reviewed by pinkypinky

Aug 20th 2014

1 out of 5 marks

Fees fees, awful service, terrible expertise!

Service was always terrible, people not nice in person or on the phone, long hold when calling, horrible service giving me the run-around when a problem emerged, then all the fees came rolling in. It has been 4 months since I closed my account and I'm still getting bills of random fees $25 here $39 there and they still tell me that even aftet closing my account their bank will continue trying to charge every month and they can't do anything. Are you kidding me?!

The guy wouldn't let me talk to a supervisor, for some reason, but finally I talked to a superior aftet being on hold for a very long time and they had me fax bunch of letters, statements, and info to get Compass Bank to stop charging my closed Compass Account. I just want to be done with this horrible bank!

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