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BBVA Compass Bank Customer Review

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jasonlaz's Profile Image

2 out of 5 marks

Reviewed by jasonlaz

Jan 29th 2013

Absolutely horrendous

I initially went with BBVA because the rates are great, but have since cancelled my application to go with another lender. The customer service was horrid. I had submitted most of my information and could not get a rate lock for several days. With the competing lender, I received a rate lock just as good as BBVA within 30 minutes.

The rate lock was not the only issue. On several occasions my contact told me he would return my call/complete some task that needed to be done, but not once did he follow through. These tasks included notifying the seller's agent that I had applied for the loan (as need per the contract) and issuing a pre-approval letter rather than a pre-qual letter. I could not even get BBVA to issue a pre-qual letter to me for an exact amount I requested, even after they had issued one for a higher amount!

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Other BBVA Compass Bank Reviews

lopez2001's Profile Image

Reviewed by lopez2001

Sep 19th 2014

5 out of 5 marks

Excellent Bank

I've been with them for 8 years now and they have always been willing to work with me. No maintenance fees or any other ones to keep my account. Make sure you tell them you like to be opt out from spending money you don't have and you will never receive an overdraft fee from them.

Is this review helpful? ▲ Yes 2 ▼ No 1

neda5462's Profile Image

Reviewed by neda5462

Dec 29th 2014

1 out of 5 marks

Bad customer service

I don't know who making those good reviews went in compass bank east chase, manager in there laughing and talking on phone you can tell it was a personal call. Noone ask me do i need help and no other Customers were in there i walked out happen twice second time I sit there for almost an hour and only two other customers was in there.

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