MyBankTracker rated BBVA Compass Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
I initially went with BBVA because the rates are great, but have since cancelled my application to go with another lender. The customer service was horrid. I had submitted most of my information and could not get a rate lock for several days. With the competing lender, I received a rate lock just as good as BBVA within 30 minutes.
The rate lock was not the only issue. On several occasions my contact told me he would return my call/complete some task that needed to be done, but not once did he follow through. These tasks included notifying the seller's agent that I had applied for the loan (as need per the contract) and issuing a pre-approval letter rather than a pre-qual letter. I could not even get BBVA to issue a pre-qual letter to me for an exact amount I requested, even after they had issued one for a higher amount!
I went to this Bryant Irving branch to open an additional checking account several years ago and since have moved my mortgage and carry a BBVA Compass credit card.The reason for doing business there is all about the relationship with its employees the branch manager and tellers always a great experience I will recommend this bank especially the employees
I have had a credit account for over a year and in all the time I have had this account they have added a fraudulent charge to my account every month. If I call them after sitting on hold sometimes for more than thirty minutes they will reverse the fraudulent charge as if they're doing me a favor. Bbva Compass bank is the worst of the worst! Had I known what I know now I wouldn't have done business with them on a bet! If you do business with them after reading this post you deserve what you get.