MyBankTracker rated BBVA Compass Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
I initially went with BBVA because the rates are great, but have since cancelled my application to go with another lender. The customer service was horrid. I had submitted most of my information and could not get a rate lock for several days. With the competing lender, I received a rate lock just as good as BBVA within 30 minutes.
The rate lock was not the only issue. On several occasions my contact told me he would return my call/complete some task that needed to be done, but not once did he follow through. These tasks included notifying the seller's agent that I had applied for the loan (as need per the contract) and issuing a pre-approval letter rather than a pre-qual letter. I could not even get BBVA to issue a pre-qual letter to me for an exact amount I requested, even after they had issued one for a higher amount!
I wish I had read reviews before I joined this bank. I have consistently had problems with this bank from the very first deposit. When I opened my account, I deposited two checks on the day I opened, in person. A week letter I received a letter in the mail stating that they have no record of one of the checks in their bank deposits so they recouped the money from the account. Even after the check writer provided documentation that the check had been cashed, they refused to rectify it on my account. They charge an exorbitant amount of fees, writing their policies and procedures to post debits before credits at midnight so that even though your account history shows an available balance of X amount of dollars, when the charges post they are able to charge overdraft fees.
Even after I had closed my account and requested the remaining small balance refunded to me, an autodraft charge hit my account and they reopened the account, rejected the charge and then charged me a 38.00 NSF fee to boot. For which I am now in collections for. Even after contacting the BBB they refuse to correct their fraudulent account practices. This is a truly disgusting bank. I recommend to all, Stay Away!
I have worked with many banks in my 35 years in business and have never had a bank experience as bad as with BBVA Compass. I cannot get the tech department to give me access to my accounts online except for a checking account that has been closed out. Loans and credit cards seem to be impossible to track online. Stay away from BBVA Compass Bank!