I initially went with BBVA because the rates are great, but have since cancelled my application to go with another lender. The customer service was horrid. I had submitted most of my information and could not get a rate lock for several days. With the competing lender, I received a rate lock just as good as BBVA within 30 minutes.
The rate lock was not the only issue. On several occasions my contact told me he would return my call/complete some task that needed to be done, but not once did he follow through. These tasks included notifying the seller's agent that I had applied for the loan (as need per the contract) and issuing a pre-approval letter rather than a pre-qual letter. I could not even get BBVA to issue a pre-qual letter to me for an exact amount I requested, even after they had issued one for a higher amount!
My name is Tim R. I am a self-contractor/home builder. I go their a lot to cash my checks every week because I am in that area. They have a teller named Aubin who is drop dead gorgeous and super friendly. The other tellers are very friendly as well. I am convinced that this is the bank for me because of their Super friendy treatment I have received plus their FREE CHECKING that they offer. They also have GREAT locations and are easy to find!!! Thanks Team Compass!!! I'M IN!!!
If you have a big enough balance to not worry about fees, if you are old enough to get a free checking account, if you like to go to the restroom, if you want a bank deposit box, if you need a good location, good parking, go shop groceries and buy gas nearby, have multiple accounts, this bank is as good as any in beaumont and better than a lot of them. Don't know about other type customers. I don't recommend for iras.