Overall Rating

MyBankTracker rated BBVA Compass Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

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698
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BBVA Compass Bank Customer Review

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jasonlaz's Profile Image

2 out of 5 marks

Reviewed by jasonlaz

Jan 29th 2013

Absolutely horrendous

I initially went with BBVA because the rates are great, but have since cancelled my application to go with another lender. The customer service was horrid. I had submitted most of my information and could not get a rate lock for several days. With the competing lender, I received a rate lock just as good as BBVA within 30 minutes.

The rate lock was not the only issue. On several occasions my contact told me he would return my call/complete some task that needed to be done, but not once did he follow through. These tasks included notifying the seller's agent that I had applied for the loan (as need per the contract) and issuing a pre-approval letter rather than a pre-qual letter. I could not even get BBVA to issue a pre-qual letter to me for an exact amount I requested, even after they had issued one for a higher amount!

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Other BBVA Compass Bank Reviews

jjg2011's Profile Image

Reviewed by jjg2011

Mar 11th 2015

5 out of 5 marks

Excellant Service

I went to this Bryant Irving branch to open an additional checking account several years ago and since have moved my mortgage and carry a BBVA Compass credit card.The reason for doing business there is all about the relationship with its employees the branch manager and tellers always a great experience I will recommend this bank especially the employees

Thank you

JoeG

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magoo's Profile Image

Reviewed by magoo

Feb 2nd 2015

1 out of 5 marks

Fraudulent Charges

I have had a credit account for over a year and in all the time I have had this account they have added a fraudulent charge to my account every month. If I call them after sitting on hold sometimes for more than thirty minutes they will reverse the fraudulent charge as if they're doing me a favor. Bbva Compass bank is the worst of the worst! Had I known what I know now I wouldn't have done business with them on a bet! If you do business with them after reading this post you deserve what you get.

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