I initially went with BBVA because the rates are great, but have since cancelled my application to go with another lender. The customer service was horrid. I had submitted most of my information and could not get a rate lock for several days. With the competing lender, I received a rate lock just as good as BBVA within 30 minutes.
The rate lock was not the only issue. On several occasions my contact told me he would return my call/complete some task that needed to be done, but not once did he follow through. These tasks included notifying the seller's agent that I had applied for the loan (as need per the contract) and issuing a pre-approval letter rather than a pre-qual letter. I could not even get BBVA to issue a pre-qual letter to me for an exact amount I requested, even after they had issued one for a higher amount!
If you have a big enough balance to not worry about fees, if you are old enough to get a free checking account, if you like to go to the restroom, if you want a bank deposit box, if you need a good location, good parking, go shop groceries and buy gas nearby, have multiple accounts, this bank is as good as any in beaumont and better than a lot of them. Don't know about other type customers. I don't recommend for iras.
On the BBVA website, in two places, it states that the annual apr earned on their nba savings account is. 995%, with a yield of 1%. False. The actual yield stated on the most recent statement, one week after i opened the account, is. 05%. I opened this account with $85,000. The website still displays the incorrect rate. I'm glad that there is no minimum balance required because i will immediately reduce my account balance to $1 and not even use this account. I will close it in 6 months. If you want a decent yield on an online savings account, then use ge retail online bank, ally bank, or synchrony bank.