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BBVA Compass Bank Customer Review

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jasonlaz's Profile Image

2 out of 5 marks

Reviewed by jasonlaz

Jan 29th 2013

Absolutely horrendous

I initially went with BBVA because the rates are great, but have since cancelled my application to go with another lender. The customer service was horrid. I had submitted most of my information and could not get a rate lock for several days. With the competing lender, I received a rate lock just as good as BBVA within 30 minutes.

The rate lock was not the only issue. On several occasions my contact told me he would return my call/complete some task that needed to be done, but not once did he follow through. These tasks included notifying the seller's agent that I had applied for the loan (as need per the contract) and issuing a pre-approval letter rather than a pre-qual letter. I could not even get BBVA to issue a pre-qual letter to me for an exact amount I requested, even after they had issued one for a higher amount!

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Other BBVA Compass Bank Reviews

firstsgt50's Profile Image

Reviewed by firstsgt50

Jul 25th 2014

5 out of 5 marks

Excellent Service, Friendly

To many bad reviews, to many folks not pleased. Most of these bad reviews most likely are from folks who complain about everything and anything. 20 years a coustomer, I have never had any problems with Compass Bank. Excellent Service, Friendly.

Fred Ybanez

firstsgt50@aol.com

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jungle27's Profile Image

Reviewed by jungle27

Jul 25th 2014

1 out of 5 marks

Worst bank ever!

So we signed up with this new bank Compass a few weeks ago and told them to decline the card if there wasn't funds, because we only put a couple hundo in this account for now. Apparently they opened up a line of credit if you go over...and its called an "Auto loan" and it charges fees on top of this "Loan" i had no idea bout this and thought i had a balance in the account but it was just this" loan"ughh and its so hard to take it off WORST BANK EVER! i did not sign up for a credit card plus they put it on my credit report w/o me knowing. They really do prey on people who live pay check to pay check. IV had nothing but issues since day one, I'm also trying to cancel this $5 a month membership fee, and they cant seem to find it on my account, so when they charge it their gonna take another "auto loan" out for it...RIDICULOUS oh yah plus another $12 fee to use the auto loan

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