Bbva compass closed my account after twenty years without me able to talk to escalate it to the corperate level just because i requested several times the branch manager to stop talking to me because i did not feel very confortable with her. I know i am a colored man but i made a complaint because all i did ask the tellers to ask the branch manager stop talking to me or stop intervening but instead my account was closed. I believe there are still good white people in america that are not racist but just because i am a colored person and a minority i would had thought they would listen to me instead when i made a compliant i got an email from her manager that all communications would cease.
I had informed that in matters of days they could not had closed my bank account however i had told them i have outstanding checks and i had a mortgage with them but they refused to give me even the pay off amount but in matters of days they closed my account. I promise i did not create anything commotion but requested not her to interfear with my banking activities but she never respected my request. I know i am a colored man and trying to complaint against a non colored person but i never thought they would just close my account without hearing me out. I tried to tell them i would not talk from hear on but they never heard and i also informed them i have a business with checks outstanding to several people including the irs and and to give me a pay off to my mortgage but they never gave me anything but an email that all communications were to cease.
I also requested video cameras of my activity but they never responded to any of my concerns or requests. I would greatly appreciate from the community what to do specially i have outstanding checks and mortgage due with bbva compass not to mention i have been a client with bbva over 20 years.
My name is Tim R. I am a self-contractor/home builder. I go their a lot to cash my checks every week because I am in that area. They have a teller named Aubin who is drop dead gorgeous and super friendly. The other tellers are very friendly as well. I am convinced that this is the bank for me because of their Super friendy treatment I have received plus their FREE CHECKING that they offer. They also have GREAT locations and are easy to find!!! Thanks Team Compass!!! I'M IN!!!
If you have a big enough balance to not worry about fees, if you are old enough to get a free checking account, if you like to go to the restroom, if you want a bank deposit box, if you need a good location, good parking, go shop groceries and buy gas nearby, have multiple accounts, this bank is as good as any in beaumont and better than a lot of them. Don't know about other type customers. I don't recommend for iras.