Bbva compass closed my account after twenty years without me able to talk to escalate it to the corperate level just because i requested several times the branch manager to stop talking to me because i did not feel very confortable with her. I know i am a colored man but i made a complaint because all i did ask the tellers to ask the branch manager stop talking to me or stop intervening but instead my account was closed. I believe there are still good white people in america that are not racist but just because i am a colored person and a minority i would had thought they would listen to me instead when i made a compliant i got an email from her manager that all communications would cease.
I had informed that in matters of days they could not had closed my bank account however i had told them i have outstanding checks and i had a mortgage with them but they refused to give me even the pay off amount but in matters of days they closed my account. I promise i did not create anything commotion but requested not her to interfear with my banking activities but she never respected my request. I know i am a colored man and trying to complaint against a non colored person but i never thought they would just close my account without hearing me out. I tried to tell them i would not talk from hear on but they never heard and i also informed them i have a business with checks outstanding to several people including the irs and and to give me a pay off to my mortgage but they never gave me anything but an email that all communications were to cease.
I also requested video cameras of my activity but they never responded to any of my concerns or requests. I would greatly appreciate from the community what to do specially i have outstanding checks and mortgage due with bbva compass not to mention i have been a client with bbva over 20 years.
I've been with them for 8 years now and they have always been willing to work with me. No maintenance fees or any other ones to keep my account. Make sure you tell them you like to be opt out from spending money you don't have and you will never receive an overdraft fee from them.
I don't know who making those good reviews went in compass bank east chase, manager in there laughing and talking on phone you can tell it was a personal call. Noone ask me do i need help and no other Customers were in there i walked out happen twice second time I sit there for almost an hour and only two other customers was in there.