MyBankTracker rated BBVA Compass Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
Bbva compass closed my account after twenty years without me able to talk to escalate it to the corperate level just because i requested several times the branch manager to stop talking to me because i did not feel very confortable with her. I know i am a colored man but i made a complaint because all i did ask the tellers to ask the branch manager stop talking to me or stop intervening but instead my account was closed. I believe there are still good white people in america that are not racist but just because i am a colored person and a minority i would had thought they would listen to me instead when i made a compliant i got an email from her manager that all communications would cease.
I had informed that in matters of days they could not had closed my bank account however i had told them i have outstanding checks and i had a mortgage with them but they refused to give me even the pay off amount but in matters of days they closed my account. I promise i did not create anything commotion but requested not her to interfear with my banking activities but she never respected my request. I know i am a colored man and trying to complaint against a non colored person but i never thought they would just close my account without hearing me out. I tried to tell them i would not talk from hear on but they never heard and i also informed them i have a business with checks outstanding to several people including the irs and and to give me a pay off to my mortgage but they never gave me anything but an email that all communications were to cease.
I also requested video cameras of my activity but they never responded to any of my concerns or requests. I would greatly appreciate from the community what to do specially i have outstanding checks and mortgage due with bbva compass not to mention i have been a client with bbva over 20 years.
I have one complaint. If I want to talk to anyone about a specific problem. I can't by telephone unless I spend forever trying to find a button to press on the recording that would give me that department.
I wanted a department to find out why I received certain information in the mail that I didn't understand, and tried to call the 800 numbers on my bank statement as well as the one on my debit credit card and there was no specific department that met that criteria on the menu. I finally found the phone number for the branch bank by looking it up the old fashioned way and got a person but she seemed a little irritated at first that I had called. I am seriously considering changing banks after all these years.
The employees of this location are some of the most friendliest and helpful and accommodating people I have ever met at any bank branch. They are very knowledgeable of their services and are always presenting them. Even if one doesn't need the service, it doesn't hurt to know of it because one may be able to share that the bank provides such services with friends who may need that service. The atmosphere is quiet and peaceful always. The music, if any, is not loud and intrusive and does not inhibit one's thoughts as in some bank locations. The wait time is not noticeable because there is barely any, if any at all. One is in and out of this location even at Christmas time which is one of the busiest times of any season. They are highly efficient in their job performance and take customer service seriously. I always enjoy going into this location. The treat you like family by talking to you while performing whatever service that you need. The employees are to be commended for being people oriented. BBVA Compass Bank has chosen its employees well for this location and its business.