BBVA compass closed my account after twenty years without me able to talk to escalate it to the corperate level just because I requested several times the branch manager to stop talking to me because I did not feel very confortable with her. I know I am a colored man but I made a complaint because all I did ask the tellers to ask the branch manager stop talking to me or stop intervening but instead my account was closed. I believe there are still good white people in America that are not racist but just because I am a colored person and a minority I would had thought they would listen to me instead when I made a compliant I got an email from her manager that all communications would cease. I had informed that in matters of days they could not had closed my bank account however I had told them I have outstanding checks and I had a mortgage with them but they refused to give me even the pay off amount but in matters of days they closed my account. I need advice from the community my email is firstname.lastname@example.org. I promise I did not create anything commotion but requested not her to interfear with my banking activities but she never respected my request. I know i am a colored man and trying to complaint against a non colored person but I never thought they would just close my account without hearing me out. I tried to tell them I would not talk from hear on but they never heard and I also informed them I have a business with checks outstanding to several people including the IRS and and to give me a pay off to my mortgage but they never gave me anything but an email that all communications were to cease. I also requested video cameras of my activity but they never responded to any of my concerns or requests. I would greatly appreciate from the community what to do specially I have outstanding checks and mortgage due with BBVA compass not to mention I have been a client with BBVA over 20 years.
The bank shut down my debit card since they said the card had been compromised. I think i appreciate the bank trying to protect my money, but i was notified of the action so a major purchase was denied becasue the card had been blocked, major embarassment on my part and a loss of reputation for a new company to be purchasing from
I was a customer for years and my wife just started a new account a few months ago. My wife's account balance suddenly became empty. I called customer service and they said the bank just needed some information and they were holding the money. We visited a branch and they said the bank account was closed but they dont know why. The number they had to call to find out wasnt open on saturday and she'd get a check in the mail. A day earlier my debit card stopped working with them. When i asked why they couldnt figure it out. I would have to wait until monday, take time off work and visit them again to find out why it was cancelled. I just took all my money out of the bank and closed my account. This is ridiculous. Customer service tells me to visit a branch, then when i visit a branch theyre on the phone with customer service. Then they cant resolve anything cause its saturday. Im not going to miss work to figure out why theyre randomly closing accounts/cancelling cards out of the blue. Fortunately i have credit cards i can use, but i gotta think for some people who dont, what are they supposed to do in this situation. Just live without money until they get a check? Survive on nothing but cash for days? Kind of defeats the purpose of having a bank if it doesnt work at all.