Overall Rating

MyBankTracker Grade

B+
Customer Rating
Financial Health
Bank Fees
Bank Rates
Number of Locations
Mobile Deposits
Mobile Banking

709
Branch Locations

BBVA Compass Bank Location Map
We found branches close to you.

Add a Bank to Compare

Bank Rates
CIT Bank
Add
Bank Reviews
Bank of the West
Add
Bank News
Comerica Bank
Add
Compare Banks

BBVA Compass Bank Customer Review

Post a review
mrmcse58's Profile Image

1 out of 5 marks

Reviewed by mrmcse58

Feb 7th 2013

Colored man requires urgent help from community. BBVA compass is a very horrible bad bank. I would not recommend to anyo

BBVA compass closed my account after twenty years without me able to talk to escalate it to the corperate level just because I requested several times the branch manager to stop talking to me because I did not feel very confortable with her. I know I am a colored man but I made a complaint because all I did ask the tellers to ask the branch manager stop talking to me or stop intervening but instead my account was closed. I believe there are still good white people in America that are not racist but just because I am a colored person and a minority I would had thought they would listen to me instead when I made a compliant I got an email from her manager that all communications would cease. I had informed that in matters of days they could not had closed my bank account however I had told them I have outstanding checks and I had a mortgage with them but they refused to give me even the pay off amount but in matters of days they closed my account. I need advice from the community my email is mrmcse58@hotmail.com. I promise I did not create anything commotion but requested not her to interfear with my banking activities but she never respected my request. I know i am a colored man and trying to complaint against a non colored person but I never thought they would just close my account without hearing me out. I tried to tell them I would not talk from hear on but they never heard and I also informed them I have a business with checks outstanding to several people including the IRS and and to give me a pay off to my mortgage but they never gave me anything but an email that all communications were to cease. I also requested video cameras of my activity but they never responded to any of my concerns or requests. I would greatly appreciate from the community what to do specially I have outstanding checks and mortgage due with BBVA compass not to mention I have been a client with BBVA over 20 years.

Is this review helpful? ▲ Yes 1 ▼ No 0

Other BBVA Compass Bank Reviews

firstsgt50's Profile Image

Reviewed by firstsgt50

Jul 25th 2014

5 out of 5 marks

Excellent Service, Friendly

To many bad reviews, to many folks not pleased. Most of these bad reviews most likely are from folks who complain about everything and anything. 20 years a coustomer, I have never had any problems with Compass Bank. Excellent Service, Friendly.

Fred Ybanez

firstsgt50@aol.com

Is this review helpful? ▲ Yes 1 ▼ No 0

jungle27's Profile Image

Reviewed by jungle27

Jul 25th 2014

1 out of 5 marks

Worst bank ever!

So we signed up with this new bank Compass a few weeks ago and told them to decline the card if there wasn't funds, because we only put a couple hundo in this account for now. Apparently they opened up a line of credit if you go over...and its called an "Auto loan" and it charges fees on top of this "Loan" i had no idea bout this and thought i had a balance in the account but it was just this" loan"ughh and its so hard to take it off WORST BANK EVER! i did not sign up for a credit card plus they put it on my credit report w/o me knowing. They really do prey on people who live pay check to pay check. IV had nothing but issues since day one, I'm also trying to cancel this $5 a month membership fee, and they cant seem to find it on my account, so when they charge it their gonna take another "auto loan" out for it...RIDICULOUS oh yah plus another $12 fee to use the auto loan

Is this review helpful? ▲ Yes 1 ▼ No 0

Post a review View all Reviews