BBVA compass closed my account after twenty years without me able to talk to escalate it to the corperate level just because I requested several times the branch manager to stop talking to me because I did not feel very confortable with her. I know I am a colored man but I made a complaint because all I did ask the tellers to ask the branch manager stop talking to me or stop intervening but instead my account was closed. I believe there are still good white people in America that are not racist but just because I am a colored person and a minority I would had thought they would listen to me instead when I made a compliant I got an email from her manager that all communications would cease. I had informed that in matters of days they could not had closed my bank account however I had told them I have outstanding checks and I had a mortgage with them but they refused to give me even the pay off amount but in matters of days they closed my account. I need advice from the community my email is firstname.lastname@example.org. I promise I did not create anything commotion but requested not her to interfear with my banking activities but she never respected my request. I know i am a colored man and trying to complaint against a non colored person but I never thought they would just close my account without hearing me out. I tried to tell them I would not talk from hear on but they never heard and I also informed them I have a business with checks outstanding to several people including the IRS and and to give me a pay off to my mortgage but they never gave me anything but an email that all communications were to cease. I also requested video cameras of my activity but they never responded to any of my concerns or requests. I would greatly appreciate from the community what to do specially I have outstanding checks and mortgage due with BBVA compass not to mention I have been a client with BBVA over 20 years.
I will never again do business with BBVA Compass bank. Since I took this car loan out in December of 2012 I have had nothing but issues with paying off this loan. I plan on refinancing with another bank as soon as possible. Every month I call is there is something wrong with my account. They either charge me late fees when my payment isn't late, say I am months behind when I have paid on time every month, say I have already been paid months ahead when I haven't, the list goes on and on. There are multiple different departments handling multiple different responsibilities. You can't just call one customer service number to have you name change, make a payment, or ask for pay off. You have to be transferred each time and each time you are transferred you are transferred to an employee that seems to know less and less about what they are doing.I thought I finally had someone straighten out this loan last month come to find out this month it was not. Every month I am given different information as to what is owed and what needs to be paid when. Heaven forbid you transfer insurance companies in the middle of the loan or you will be charged for their insurance and getting someone who knows what they are doing to add the correct insurance is impossible as well. Getting to speak to a manager is also impossible and I have been told many times "they will call you back" and never receive a phone call. Their customer service department is unprofessional and not knowledgeable at all and dealing with them month after month is nothing but a headache. I would just go to the bank every month, but the closest one is 300 miles away. BUYER BEWARE. Even if they have a low interest rate, this bank is not worth the headache and hour + time on the phone every month dealing with. By far the most horrible loan/banking experience I have ever dealt with.
My daugther got scammed by a so Company names Underwild..They contacted by Email & Yahoo messenger...She lost her job the end of March...This company claimed to be some kind of Soft ware/Design Co...They ordered her some software but sent her a hefty check amount..She deposited the funds in her checking acct...The company instructed her to under $2100.00 of it what they sent and deposit into another Bank acct they had set up in the area she lives in...she was allowed to do this 2 days after the deposit at COmpass..She was allowed to withdraw cash...On the next day she pulled up her acct and there was no more funds at all in her acct...What personal money she had Compass also froze...What the hell are they doing letting her withdraw funds after only 2 days....Now they holding her Liable for the check being fraudulent and are expecting her to pay it all back...BS..She doesn' t have it and she didn't write the check...Compass told her there was nothing they can do for her and told her to contact the police....She has filed a police report...She is ruined with this bank...My ?? is why don't they go after the people who sent the check and deal with the Bank she was told to go deposit the other funds in...This is Ludicrous! The bank needs to work with the local authorities and the FTC on it...I am disgusted with Compass and telling her she is liable for this