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B
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BBVA Compass Bank Report Card

Overall rating score 62%
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709
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BBVA Compass Bank Customer Review

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mrmcse58's Profile Image

1 out of 5 marks

Reviewed by mrmcse58

Feb 7th 2013

Colored man requires urgent help from community. BBVA compass is a very horrible bad bank. I would not recommend to anyo

BBVA compass closed my account after twenty years without me able to talk to escalate it to the corperate level just because I requested several times the branch manager to stop talking to me because I did not feel very confortable with her. I know I am a colored man but I made a complaint because all I did ask the tellers to ask the branch manager stop talking to me or stop intervening but instead my account was closed. I believe there are still good white people in America that are not racist but just because I am a colored person and a minority I would had thought they would listen to me instead when I made a compliant I got an email from her manager that all communications would cease. I had informed that in matters of days they could not had closed my bank account however I had told them I have outstanding checks and I had a mortgage with them but they refused to give me even the pay off amount but in matters of days they closed my account. I need advice from the community my email is mrmcse58@hotmail.com. I promise I did not create anything commotion but requested not her to interfear with my banking activities but she never respected my request. I know i am a colored man and trying to complaint against a non colored person but I never thought they would just close my account without hearing me out. I tried to tell them I would not talk from hear on but they never heard and I also informed them I have a business with checks outstanding to several people including the IRS and and to give me a pay off to my mortgage but they never gave me anything but an email that all communications were to cease. I also requested video cameras of my activity but they never responded to any of my concerns or requests. I would greatly appreciate from the community what to do specially I have outstanding checks and mortgage due with BBVA compass not to mention I have been a client with BBVA over 20 years.

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Other BBVA Compass Bank Reviews

cynthiasmith723gma's Profile Image

Reviewed by cynthiasmith723gma

Apr 14th 2014

2 out of 5 marks

not good

My daugther got scammed by a so Company names Underwild..They contacted by Email & Yahoo messenger...She lost her job the end of March...This company claimed to be some kind of Soft ware/Design Co...They ordered her some software but sent her a hefty check amount..She deposited the funds in her checking acct...The company instructed her to under $2100.00 of it what they sent and deposit into another Bank acct they had set up in the area she lives in...she was allowed to do this 2 days after the deposit at COmpass..She was allowed to withdraw cash...On the next day she pulled up her acct and there was no more funds at all in her acct...What personal money she had Compass also froze...What the hell are they doing letting her withdraw funds after only 2 days....Now they holding her Liable for the check being fraudulent and are expecting her to pay it all back...BS..She doesn' t have it and she didn't write the check...Compass told her there was nothing they can do for her and told her to contact the police....She has filed a police report...She is ruined with this bank...My ?? is why don't they go after the people who sent the check and deal with the Bank she was told to go deposit the other funds in...This is Ludicrous! The bank needs to work with the local authorities and the FTC on it...I am disgusted with Compass and telling her she is liable for this

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Beast48's Profile Image

Reviewed by Beast48

Apr 7th 2014

2 out of 5 marks

Can't believe their online connection to Quicken has been down for 3 days

I bank at Compass but use Quicken to manage my total financial condition. It is Monday morning and I have not been able to download from Compass since Thursday evening. There was no weekend source that could help. I can't believe that a known customer service issue has existed through a full weekend. When I spoke with someone Monday morning, she said that it was a "known issue and someone was working on it."

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