Overall Rating

MyBankTracker rated BBVA Compass Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

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698
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BBVA Compass Bank Customer Review

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ERINC's Profile Image

5 out of 5 marks

Reviewed by ERINC

Mar 3rd 2012

Great Bank, Great People. All You Complainers Are Stupid

You people are ridiculous. You claim that they steal your money and screw you but if you followed the rules in the disclosures you received, your accounts would be just fine. And no they don't mess around with the system so you get overdraft fees... The system doesn't allow them to do that. That is all on you. And for those of you complaining about the fees and the recession, thats the frieken point!

We're in a recession so the fees are necessary for businesses to stay open! And no matter what bank you go to these days there are going to be fees. Plus, there are plenty of ways to avoid the fees, if you can't follow them then that's your own damn fault. You people are idiots.... No one is out to get you and your money, you just don't know how to follow the rules and procedures of the bank.

So you're the ignorant ones. Not the bank. I've worked for the company and i know that customers that get angry about fees and such are the ones that are the most ignorant and don't know jack about banking.

Is this review helpful? ▲ Yes 5 ▼ No 5

Other BBVA Compass Bank Reviews

HectorT's Profile Image

Reviewed by HectorT

May 23rd 2015

5 out of 5 marks

"mimie"

I visited this branch to cash my payroll check and with a little help from Mimie, decided to open a checking account. She was very nice, professional, and smiled. I noticed that both, her and the other teller, greeted incoming patrons by name. In my opinion, that's personal banking at it's best. Thank you.

Is this review helpful? ▲ Yes 1 ▼ No 0

Cheryl1962's Profile Image

Reviewed by Cheryl1962

May 21st 2015

1 out of 5 marks

Worst customer service

I have had a number of issues with Compass, but I'm at my breaking point with this one. I signed on to my online account to see a POS charge that was PENDING and wiped out my account to $0. I called immediately and told them it was not me and to not let the payment go through. I was told they could not do that. I had to wait until I saw the payment went through. Then call them and tell them. THey may or may not pay my car insurance that is automatically debited from my account. And if they did pay it, I would be charged a $38.00 fee. Are you kidding me? I am a disabled widow and only receive money once a month. I now have no money for my medicine or my car insurance. JUST DO A STOP PAYMENT! And why do I have to do all of this? I'm calling to say its fraudelent. This bank is horrible.

Is this review helpful? ▲ Yes 1 ▼ No 0

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