I've never been to a bank where the employees know you by name and always ask about how you are doing. Yes, there are monthly fees but they were very clear in what I needed to do to avoid them when I opened my accounts. The fees don't really bother me since I am able to meet the requirements to avoid them. Plus, I've banked with Chase before and they, as well as many other banks, also charge a fee unless you meet their requirements. Also, whenever I've received a mysterious fee on my account, they have always reversed it if it was their fault, which is great. They are on a real time system now which is great because all your checks will post to your account right away. You just have to be careful because debits will always post before credits coming in. So if you have a direct deposit coming in and your account is looking low, watch out because you may go in the negative and be susceptible to a fee. Overall, people are saying that they are going to leave Compass for another bank, but those people must be pretty ignorant, because ALL banks these days are going to charge you the same exact fees. Stick around and get to know your bank and its employees and maybe you will have a better experience rather than jumping from bank to bank.
Set up an account a few months ago.
The representative provided me a business card.
I have tried to call the number provided several times with very unusual experiences, ranging from no pick up on the line to a message that this bank center is closed ( not so).
The general number does not return my call and finally I have left a message for someone that has been identified as a branch manager, but is to busy to answer my call and have
left another message.
DON'T bank here. They do not have time to service you. Don't believe it, walk into the center and maybe 25% of the desks have bodies.
My parents have an account with this so called jack in the box bank. We have been trying for months to speak to someone at the branch and each time we call and even show up we are told I'm sorry so and so is not here but she will call you back. My parents invested in an IRA account and have lost a considerable amount of money and no one, and I do mean no one, has called them back to explain why. I don't understand why they ignore customers but I have come to the conclusion that they stole my parents money. My poor Mom is stressed out beyond belief I don't know what else to do. This place needs to shut down and go away! This bank sucks!