I put a hold, then stop payment on a check I issued to my contractor as final payment because I came home to find the job not complete to my standards and wanted to write a new check once the job was completed (i.e. the space between cabinets for my dishwasher was not sufficient and he needed to re-hang them). Two weeks later, after attempting to reach my contractor many times to return to fix his mistakes, I learned that BBVA messed up by allowing my contractor to cash the check (they copped to this, thank you audio recordings). Because it was their mistake and they verified that they would be unable to take the money out of the contractor's account, BBVA credited my account by check's amount. I exclaimed that I could hire a new contractor to finish my job before Thanksgiving with the newly credited amount. The rep verified that I should wait until I saw the money appear in my account. A weekend and a day later, I hired the new contractor as I verified the credit had appeared in my account. The same day my new contractor starts and finishes the job, my first contractor calls to tell me that my check has bounced and that he will take me to small claims court if he isn't paid. BBVA tells me that attempting to recover their money is "an internal process" and the rep probably didn't know it was still possible when he told me it wasn't possible, thus the credit. They told me that I hired the second contractor under my own free will and that they are adhering to my original wishes. I acted based on the information they gave me and now I'll be in small claims court defending myself instead of moving on from an overall horrible experience. Multiple reps told me that I should shop around for better contractors and should not have paid the first contractor if the job wasn't complete. That's what I was trying to do and would have done if BBVA employees weren't so incompetent. I'm taking my business elsewhere - if anyone has suggestions, I'd love to hear them. Thanks,
I have worked with many banks in my 35 years in business and have never had a bank experience as bad as with BBVA Compass. I cannot get the tech department to give me access to my accounts online except for a checking account that has been closed out. Loans and credit cards seem to be impossible to track online. Stay away from BBVA Compass Bank!
Opened a new savings checking account along with account I already had. Which I was not told that it would complete change the look of my online banking and bill pay. When I went to the branch I opened to complain that I did not know how to look at my account or my bill pay. This caused me a nightmare of late bills and bank fees. The branch where I opened the new account were uncaring and the home branch I used was rude and unhelpful. If I ever get this straight will close my accounts and find another bank that knows the true meaning of customer service.