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BBVA Compass Bank Customer Review

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mikepol's Profile Image

2 out of 5 marks

Reviewed by mikepol

Jan 19th 2013

I Own Several Companies, As Well As Have Personal Accounts At Compass BBVA

I have been with BBVA for over 10 years, and happy for most of it. However, over the past few months, bbva adopted a new policy of "real time banking. " the way they operated for years, at the end of the day, applying deposits from the day first and then applying withdrawals. With the new real time banking, they process immediately when the charge happens to come in. In one day i was charged over $150 in overdraft fees, because there were a couple of credit card charge backs that happened in the morning. I didn't realize the charge backs were going to happen until about 10am that morning, so i immediately logged in, transferred money into the account.

Normally, this would have been fine, the money would have been in by the end of the day and no overdrawing. However, with real time banking by bbva, the bill payments happened to go out at 9am that morning, and the charge back happened to go out at about 9:30 that morning. My deposit happened at about 10am. But it was too late, and they proceeded to charge be a $38 late fee for each of these transactions.

This happens almost every month and is very frustrating. The only reason i am staying at bbva at the moment is because it is such a pain to move (i have merchant accounts, bill payments, etc. ) however, i am extremely unhappy. At some point i will snap and leave... It is just a hassle i wish i didn't have to deal with.

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Other BBVA Compass Bank Reviews

lopez2001's Profile Image

Reviewed by lopez2001

Sep 19th 2014

5 out of 5 marks

Excellent Bank

I've been with them for 8 years now and they have always been willing to work with me. No maintenance fees or any other ones to keep my account. Make sure you tell them you like to be opt out from spending money you don't have and you will never receive an overdraft fee from them.

Is this review helpful? ▲ Yes 2 ▼ No 1

neda5462's Profile Image

Reviewed by neda5462

Dec 29th 2014

1 out of 5 marks

Bad customer service

I don't know who making those good reviews went in compass bank east chase, manager in there laughing and talking on phone you can tell it was a personal call. Noone ask me do i need help and no other Customers were in there i walked out happen twice second time I sit there for almost an hour and only two other customers was in there.

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