I have been with BBVA for over 10 years, and happy for most of it. However, over the past few months, bbva adopted a new policy of "real time banking. " the way they operated for years, at the end of the day, applying deposits from the day first and then applying withdrawals. With the new real time banking, they process immediately when the charge happens to come in. In one day i was charged over $150 in overdraft fees, because there were a couple of credit card charge backs that happened in the morning. I didn't realize the charge backs were going to happen until about 10am that morning, so i immediately logged in, transferred money into the account.
Normally, this would have been fine, the money would have been in by the end of the day and no overdrawing. However, with real time banking by bbva, the bill payments happened to go out at 9am that morning, and the charge back happened to go out at about 9:30 that morning. My deposit happened at about 10am. But it was too late, and they proceeded to charge be a $38 late fee for each of these transactions.
This happens almost every month and is very frustrating. The only reason i am staying at bbva at the moment is because it is such a pain to move (i have merchant accounts, bill payments, etc. ) however, i am extremely unhappy. At some point i will snap and leave... It is just a hassle i wish i didn't have to deal with.
My name is Tim R. I am a self-contractor/home builder. I go their a lot to cash my checks every week because I am in that area. They have a teller named Aubin who is drop dead gorgeous and super friendly. The other tellers are very friendly as well. I am convinced that this is the bank for me because of their Super friendy treatment I have received plus their FREE CHECKING that they offer. They also have GREAT locations and are easy to find!!! Thanks Team Compass!!! I'M IN!!!
If you have a big enough balance to not worry about fees, if you are old enough to get a free checking account, if you like to go to the restroom, if you want a bank deposit box, if you need a good location, good parking, go shop groceries and buy gas nearby, have multiple accounts, this bank is as good as any in beaumont and better than a lot of them. Don't know about other type customers. I don't recommend for iras.