MyBankTracker rated BBVA Compass Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
I have been with BBVA for over 10 years, and happy for most of it. However, over the past few months, bbva adopted a new policy of "real time banking. " the way they operated for years, at the end of the day, applying deposits from the day first and then applying withdrawals. With the new real time banking, they process immediately when the charge happens to come in. In one day i was charged over $150 in overdraft fees, because there were a couple of credit card charge backs that happened in the morning. I didn't realize the charge backs were going to happen until about 10am that morning, so i immediately logged in, transferred money into the account.
Normally, this would have been fine, the money would have been in by the end of the day and no overdrawing. However, with real time banking by bbva, the bill payments happened to go out at 9am that morning, and the charge back happened to go out at about 9:30 that morning. My deposit happened at about 10am. But it was too late, and they proceeded to charge be a $38 late fee for each of these transactions.
This happens almost every month and is very frustrating. The only reason i am staying at bbva at the moment is because it is such a pain to move (i have merchant accounts, bill payments, etc. ) however, i am extremely unhappy. At some point i will snap and leave... It is just a hassle i wish i didn't have to deal with.
I have had a credit account for over a year and in all the time I have had this account they have added a fraudulent charge to my account every month. If I call them after sitting on hold sometimes for more than thirty minutes they will reverse the fraudulent charge as if they're doing me a favor. Bbva Compass bank is the worst of the worst! Had I known what I know now I wouldn't have done business with them on a bet! If you do business with them after reading this post you deserve what you get.
You people are ridiculous. You claim that they steal your money and screw you but if you followed the rules in the disclosures you received, your accounts would be just fine. And no they don't mess around with the system so you get overdraft fees... The system doesn't allow them to do that. That is all on you. And for those of you complaining about the fees and the recession, thats the frieken point!
We're in a recession so the fees are necessary for businesses to stay open! And no matter what bank you go to these days there are going to be fees. Plus, there are plenty of ways to avoid the fees, if you can't follow them then that's your own damn fault. You people are idiots.... No one is out to get you and your money, you just don't know how to follow the rules and procedures of the bank.
So you're the ignorant ones. Not the bank. I've worked for the company and i know that customers that get angry about fees and such are the ones that are the most ignorant and don't know jack about banking.