Overall Rating

MyBankTracker Grade

B+
Customer Rating
Financial Health
Bank Fees
Bank Rates
Number of Locations
Mobile Deposits
Mobile Banking

Featured Rates

709
Branch Locations

BBVA Compass Bank Location Map
We found branches close to you.

Add a Bank to Compare

Bank News
CIT Bank
Add
Bank Reviews
Bank of the West
Add
Bank Rates
Comerica Bank
Add
Compare Banks

BBVA Compass Bank Customer Review

Post a review
mikepol's Profile Image

2 out of 5 marks

Reviewed by mikepol

Jan 19th 2013

I own several companies, as well as have personal accounts at Compass BBVA

I have been with BBVA for over 10 years, and happy for most of it. However, over the past few months, BBVA adopted a new policy of "real time banking." The way they operated for years, at the end of the day, applying deposits from the day first and then applying withdrawals. With the new Real Time banking, they process immediately when the charge happens to come in. In one day I was charged over $150 in overdraft fees, because there were a couple of credit card charge backs that happened in the morning. I didn't realize the charge backs were going to happen until about 10AM that morning, so I immediately logged in, transferred money into the account. Normally, this would have been fine, the money would have been in by the end of the day and no overdrawing. However, with real time banking by BBVA, the bill payments happened to go out at 9AM that morning, and the charge back happened to go out at about 9:30 that morning. My deposit happened at about 10AM... but it was too late, and they proceeded to charge be a $38 late fee for each of these transactions. This happens almost EVERY MONTH and is very frustrating. The only reason I am staying at BBVA at the moment is because it is such a pain to move (I have merchant accounts, bill payments, etc.) however, I am extremely unhappy. At some point I will snap and leave... it is just a hassle I wish I didn't have to deal with.

Is this review helpful? ▲ Yes 2 ▼ No 0

Other BBVA Compass Bank Reviews

AllenHooper's Profile Image

Reviewed by AllenHooper

Aug 31st 2014

5 out of 5 marks

Robert May, Financial Advisor

Just wanted to comment on our pleasant visits with Robert. He is always very professional and knowledgeable. We feel very confident in our dealings with BBVA Compass due to his outstanding ability to handle our accounts. We always look forward to our visits with him. He's definitely a cut above the rest!

Is this review helpful? ▲ Yes 1 ▼ No 0

pinkypinky's Profile Image

Reviewed by pinkypinky

Aug 20th 2014

1 out of 5 marks

Fees fees, awful service, terrible expertise!

Service was always terrible, people not nice in person or on the phone, long hold when calling, horrible service giving me the run-around when a problem emerged, then all the fees came rolling in. It has been 4 months since I closed my account and I'm still getting bills of random fees $25 here $39 there and they still tell me that even aftet closing my account their bank will continue trying to charge every month and they can't do anything. Are you kidding me?!

The guy wouldn't let me talk to a supervisor, for some reason, but finally I talked to a superior aftet being on hold for a very long time and they had me fax bunch of letters, statements, and info to get Compass Bank to stop charging my closed Compass Account. I just want to be done with this horrible bank!

Is this review helpful? ▲ Yes 1 ▼ No 0

Post a review View all Reviews