I have been with BBVA for over 10 years, and happy for most of it. However, over the past few months, BBVA adopted a new policy of "real time banking." The way they operated for years, at the end of the day, applying deposits from the day first and then applying withdrawals. With the new Real Time banking, they process immediately when the charge happens to come in. In one day I was charged over $150 in overdraft fees, because there were a couple of credit card charge backs that happened in the morning. I didn't realize the charge backs were going to happen until about 10AM that morning, so I immediately logged in, transferred money into the account. Normally, this would have been fine, the money would have been in by the end of the day and no overdrawing. However, with real time banking by BBVA, the bill payments happened to go out at 9AM that morning, and the charge back happened to go out at about 9:30 that morning. My deposit happened at about 10AM... but it was too late, and they proceeded to charge be a $38 late fee for each of these transactions. This happens almost EVERY MONTH and is very frustrating. The only reason I am staying at BBVA at the moment is because it is such a pain to move (I have merchant accounts, bill payments, etc.) however, I am extremely unhappy. At some point I will snap and leave... it is just a hassle I wish I didn't have to deal with.
The bank shut down my debit card since they said the card had been compromised. I think i appreciate the bank trying to protect my money, but i was notified of the action so a major purchase was denied becasue the card had been blocked, major embarassment on my part and a loss of reputation for a new company to be purchasing from
I was a customer for years and my wife just started a new account a few months ago. My wife's account balance suddenly became empty. I called customer service and they said the bank just needed some information and they were holding the money. We visited a branch and they said the bank account was closed but they dont know why. The number they had to call to find out wasnt open on saturday and she'd get a check in the mail. A day earlier my debit card stopped working with them. When i asked why they couldnt figure it out. I would have to wait until monday, take time off work and visit them again to find out why it was cancelled. I just took all my money out of the bank and closed my account. This is ridiculous. Customer service tells me to visit a branch, then when i visit a branch theyre on the phone with customer service. Then they cant resolve anything cause its saturday. Im not going to miss work to figure out why theyre randomly closing accounts/cancelling cards out of the blue. Fortunately i have credit cards i can use, but i gotta think for some people who dont, what are they supposed to do in this situation. Just live without money until they get a check? Survive on nothing but cash for days? Kind of defeats the purpose of having a bank if it doesnt work at all.