I have been with BBVA for over 10 years, and happy for most of it. However, over the past few months, BBVA adopted a new policy of "real time banking." The way they operated for years, at the end of the day, applying deposits from the day first and then applying withdrawals. With the new Real Time banking, they process immediately when the charge happens to come in. In one day I was charged over $150 in overdraft fees, because there were a couple of credit card charge backs that happened in the morning. I didn't realize the charge backs were going to happen until about 10AM that morning, so I immediately logged in, transferred money into the account. Normally, this would have been fine, the money would have been in by the end of the day and no overdrawing. However, with real time banking by BBVA, the bill payments happened to go out at 9AM that morning, and the charge back happened to go out at about 9:30 that morning. My deposit happened at about 10AM... but it was too late, and they proceeded to charge be a $38 late fee for each of these transactions. This happens almost EVERY MONTH and is very frustrating. The only reason I am staying at BBVA at the moment is because it is such a pain to move (I have merchant accounts, bill payments, etc.) however, I am extremely unhappy. At some point I will snap and leave... it is just a hassle I wish I didn't have to deal with.
Service was always terrible, people not nice in person or on the phone, long hold when calling, horrible service giving me the run-around when a problem emerged, then all the fees came rolling in. It has been 4 months since I closed my account and I'm still getting bills of random fees $25 here $39 there and they still tell me that even aftet closing my account their bank will continue trying to charge every month and they can't do anything.... ARE YOU KIDDING ME??!!
The guy wouldn't let me talk to a supervisor, for some reason, but finally I talked to a superior aftet being on hold for a very long time and they had me fax bunch of letters, statements, and info to get Compass Bank to STOP CHARGING MY CLOSED COMPASS ACCOUNT.
I JUST WANT TO BE DONE WITH THIS HORRIBLE BANK!!!
I banked with BBVA Compass back in 2012 for less than a year. My experience with them in just a few months was AWFUL! From miscellaneous charges here & there to unprofessional service (or lack thereof) to random holds on payroll and direct deposit items. They reduce your balance when you pay a bill, then it disappears for days, then reappears when it's convenient to charge you for an NSF fee. I had also been scammed by an internet company and despite my proof that the charges were not mine...they did not refund me the scammed amount nor the NSF fees that I incurred because of it. I'd had enough. So, in Feb 2013, I marched into the branch and asked to close my account. That process took damn near an hour, but they handed me the remaining balance of my checking account and I was on my merry way. Problem solved??? WRONG!!!
Fast forward to today (8/2014) I get a phone call from a random guy in NY named Steve Gavin who did not identify his company. He stated that he has paperwork filed in my county in TX for fraud charges against me regarding that Compass Bank account. He gave me a docket number, claims I owe over $1500 and if I do not respond back to him immediately, I will lose my right to represent myself at a hearing which, by the way, is in three business days. WHAT?!?! I've never been served any court summons??? I immediately called my county courthouse and gave them this "docket" number which turns out wasn't a valid docket number at all. How could I owe $1500 on a closed account from a year and a half ago? I don't write checks and there was no outstanding bill pay or ach items. I'm infuriated...so you better believe I'm contacting my attorney and getting to the bottom of this.