I have been with BBVA for over 10 years, and happy for most of it. However, over the past few months, BBVA adopted a new policy of "real time banking." The way they operated for years, at the end of the day, applying deposits from the day first and then applying withdrawals. With the new Real Time banking, they process immediately when the charge happens to come in. In one day I was charged over $150 in overdraft fees, because there were a couple of credit card charge backs that happened in the morning. I didn't realize the charge backs were going to happen until about 10AM that morning, so I immediately logged in, transferred money into the account. Normally, this would have been fine, the money would have been in by the end of the day and no overdrawing. However, with real time banking by BBVA, the bill payments happened to go out at 9AM that morning, and the charge back happened to go out at about 9:30 that morning. My deposit happened at about 10AM... but it was too late, and they proceeded to charge be a $38 late fee for each of these transactions. This happens almost EVERY MONTH and is very frustrating. The only reason I am staying at BBVA at the moment is because it is such a pain to move (I have merchant accounts, bill payments, etc.) however, I am extremely unhappy. At some point I will snap and leave... it is just a hassle I wish I didn't have to deal with.
I will never again do business with BBVA Compass bank. Since I took this car loan out in December of 2012 I have had nothing but issues with paying off this loan. I plan on refinancing with another bank as soon as possible. Every month I call is there is something wrong with my account. They either charge me late fees when my payment isn't late, say I am months behind when I have paid on time every month, say I have already been paid months ahead when I haven't, the list goes on and on. There are multiple different departments handling multiple different responsibilities. You can't just call one customer service number to have you name change, make a payment, or ask for pay off. You have to be transferred each time and each time you are transferred you are transferred to an employee that seems to know less and less about what they are doing.I thought I finally had someone straighten out this loan last month come to find out this month it was not. Every month I am given different information as to what is owed and what needs to be paid when. Heaven forbid you transfer insurance companies in the middle of the loan or you will be charged for their insurance and getting someone who knows what they are doing to add the correct insurance is impossible as well. Getting to speak to a manager is also impossible and I have been told many times "they will call you back" and never receive a phone call. Their customer service department is unprofessional and not knowledgeable at all and dealing with them month after month is nothing but a headache. I would just go to the bank every month, but the closest one is 300 miles away. BUYER BEWARE. Even if they have a low interest rate, this bank is not worth the headache and hour + time on the phone every month dealing with. By far the most horrible loan/banking experience I have ever dealt with.
My daugther got scammed by a so Company names Underwild..They contacted by Email & Yahoo messenger...She lost her job the end of March...This company claimed to be some kind of Soft ware/Design Co...They ordered her some software but sent her a hefty check amount..She deposited the funds in her checking acct...The company instructed her to under $2100.00 of it what they sent and deposit into another Bank acct they had set up in the area she lives in...she was allowed to do this 2 days after the deposit at COmpass..She was allowed to withdraw cash...On the next day she pulled up her acct and there was no more funds at all in her acct...What personal money she had Compass also froze...What the hell are they doing letting her withdraw funds after only 2 days....Now they holding her Liable for the check being fraudulent and are expecting her to pay it all back...BS..She doesn' t have it and she didn't write the check...Compass told her there was nothing they can do for her and told her to contact the police....She has filed a police report...She is ruined with this bank...My ?? is why don't they go after the people who sent the check and deal with the Bank she was told to go deposit the other funds in...This is Ludicrous! The bank needs to work with the local authorities and the FTC on it...I am disgusted with Compass and telling her she is liable for this