I have been with BBVA for over 10 years, and happy for most of it. However, over the past few months, BBVA adopted a new policy of "real time banking." The way they operated for years, at the end of the day, applying deposits from the day first and then applying withdrawals. With the new Real Time banking, they process immediately when the charge happens to come in. In one day I was charged over $150 in overdraft fees, because there were a couple of credit card charge backs that happened in the morning. I didn't realize the charge backs were going to happen until about 10AM that morning, so I immediately logged in, transferred money into the account. Normally, this would have been fine, the money would have been in by the end of the day and no overdrawing. However, with real time banking by BBVA, the bill payments happened to go out at 9AM that morning, and the charge back happened to go out at about 9:30 that morning. My deposit happened at about 10AM... but it was too late, and they proceeded to charge be a $38 late fee for each of these transactions. This happens almost EVERY MONTH and is very frustrating. The only reason I am staying at BBVA at the moment is because it is such a pain to move (I have merchant accounts, bill payments, etc.) however, I am extremely unhappy. At some point I will snap and leave... it is just a hassle I wish I didn't have to deal with.
Set up an account a few months ago.
The representative provided me a business card.
I have tried to call the number provided several times with very unusual experiences, ranging from no pick up on the line to a message that this bank center is closed ( not so).
The general number does not return my call and finally I have left a message for someone that has been identified as a branch manager, but is to busy to answer my call and have
left another message.
DON'T bank here. They do not have time to service you. Don't believe it, walk into the center and maybe 25% of the desks have bodies.
My parents have an account with this so called jack in the box bank. We have been trying for months to speak to someone at the branch and each time we call and even show up we are told I'm sorry so and so is not here but she will call you back. My parents invested in an IRA account and have lost a considerable amount of money and no one, and I do mean no one, has called them back to explain why. I don't understand why they ignore customers but I have come to the conclusion that they stole my parents money. My poor Mom is stressed out beyond belief I don't know what else to do. This place needs to shut down and go away! This bank sucks!