I am from Stockton CA and I went to the branch and found out that the lade off the assistant manager which was consider to me to be the best, I used to go to the branch where he was and when he got transfer I followed him, It is terrible, he was the only Spanish speaker and last time I seen that they had to have the carrier translate for them and he's not even an employee what a joke, and they say this is a Spanish company, I ended up closing my account
Set up an account a few months ago.
The representative provided me a business card.
I have tried to call the number provided several times with very unusual experiences, ranging from no pick up on the line to a message that this bank center is closed ( not so).
The general number does not return my call and finally I have left a message for someone that has been identified as a branch manager, but is to busy to answer my call and have
left another message.
DON'T bank here. They do not have time to service you. Don't believe it, walk into the center and maybe 25% of the desks have bodies.
My parents have an account with this so called jack in the box bank. We have been trying for months to speak to someone at the branch and each time we call and even show up we are told I'm sorry so and so is not here but she will call you back. My parents invested in an IRA account and have lost a considerable amount of money and no one, and I do mean no one, has called them back to explain why. I don't understand why they ignore customers but I have come to the conclusion that they stole my parents money. My poor Mom is stressed out beyond belief I don't know what else to do. This place needs to shut down and go away! This bank sucks!