I had one account with compass it got raided by fraudulent activity so i closed it out and opened another account (stupid move opening another compass account) this time i decided to go with overdraft protection thinking i would be protected from the over draft fees well they only got worse.
This is how compass works, they feed off of hard working people that do not have time to keep 100% of they're funds accounted for and then they leave stupid little purchases in pending and when they see your waiting on payday they run all those little $4. 00 and $2. 00 transactions through and charge you $38. 00 each for them, see they are crooks, thieves, cheapskates, and i really can't think of anything else to call them at the moment. Needless to say i'm not protected just being robbed blind.
And i will show anyone my bank statement if they would like to see just how good of a bank compass is to me in just one month and i promise you will be begging to see more before you open an account there. I have been saving screen shot pics and downloads of posted and pending transactions and comparing to when my paycheck goes in so that i will have a good case with the better business bureau.
The bank shut down my debit card since they said the card had been compromised. I think i appreciate the bank trying to protect my money, but i was notified of the action so a major purchase was denied becasue the card had been blocked, major embarassment on my part and a loss of reputation for a new company to be purchasing from
I was a customer for years and my wife just started a new account a few months ago. My wife's account balance suddenly became empty. I called customer service and they said the bank just needed some information and they were holding the money. We visited a branch and they said the bank account was closed but they dont know why. The number they had to call to find out wasnt open on saturday and she'd get a check in the mail. A day earlier my debit card stopped working with them. When i asked why they couldnt figure it out. I would have to wait until monday, take time off work and visit them again to find out why it was cancelled. I just took all my money out of the bank and closed my account. This is ridiculous. Customer service tells me to visit a branch, then when i visit a branch theyre on the phone with customer service. Then they cant resolve anything cause its saturday. Im not going to miss work to figure out why theyre randomly closing accounts/cancelling cards out of the blue. Fortunately i have credit cards i can use, but i gotta think for some people who dont, what are they supposed to do in this situation. Just live without money until they get a check? Survive on nothing but cash for days? Kind of defeats the purpose of having a bank if it doesnt work at all.