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MyBankTracker rated BBVA Compass Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

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698
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BBVA Compass Bank Customer Review

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fowler42's Profile Image

1 out of 5 marks

Reviewed by fowler42

Mar 1st 2012

Thieves, The Harder You Work The More They Take From You

I had one account with compass it got raided by fraudulent activity so i closed it out and opened another account (stupid move opening another compass account) this time i decided to go with overdraft protection thinking i would be protected from the over draft fees well they only got worse.

This is how compass works, they feed off of hard working people that do not have time to keep 100% of they're funds accounted for and then they leave stupid little purchases in pending and when they see your waiting on payday they run all those little $4. 00 and $2. 00 transactions through and charge you $38. 00 each for them, see they are crooks, thieves, cheapskates, and i really can't think of anything else to call them at the moment. Needless to say i'm not protected just being robbed blind.

And i will show anyone my bank statement if they would like to see just how good of a bank compass is to me in just one month and i promise you will be begging to see more before you open an account there. I have been saving screen shot pics and downloads of posted and pending transactions and comparing to when my paycheck goes in so that i will have a good case with the better business bureau.

Is this review helpful? ▲ Yes 1 ▼ No 1

Other BBVA Compass Bank Reviews

stephaniann6's Profile Image

Reviewed by stephaniann6

Dec 19th 2011

1 out of 5 marks

Worst Bank Ever. Seriously.

I wish I had read reviews before I joined this bank. I have consistently had problems with this bank from the very first deposit. When I opened my account, I deposited two checks on the day I opened, in person. A week letter I received a letter in the mail stating that they have no record of one of the checks in their bank deposits so they recouped the money from the account. Even after the check writer provided documentation that the check had been cashed, they refused to rectify it on my account. They charge an exorbitant amount of fees, writing their policies and procedures to post debits before credits at midnight so that even though your account history shows an available balance of X amount of dollars, when the charges post they are able to charge overdraft fees.

Even after I had closed my account and requested the remaining small balance refunded to me, an autodraft charge hit my account and they reopened the account, rejected the charge and then charged me a 38.00 NSF fee to boot. For which I am now in collections for. Even after contacting the BBB they refuse to correct their fraudulent account practices. This is a truly disgusting bank. I recommend to all, Stay Away!

Is this review helpful? ▲ Yes 2 ▼ No 0

JonB's Profile Image

Reviewed by JonB

Feb 5th 2014

1 out of 5 marks

The worst customer service and tech support on the planet.

I have worked with many banks in my 35 years in business and have never had a bank experience as bad as with BBVA Compass. I cannot get the tech department to give me access to my accounts online except for a checking account that has been closed out. Loans and credit cards seem to be impossible to track online. Stay away from BBVA Compass Bank!

Is this review helpful? ▲ Yes 3 ▼ No 2

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