Overall Rating

MyBankTracker rated BBVA Compass Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

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698
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BBVA Compass Bank Customer Review

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fowler42's Profile Image

1 out of 5 marks

Reviewed by fowler42

Mar 1st 2012

Thieves, The Harder You Work The More They Take From You

I had one account with compass it got raided by fraudulent activity so i closed it out and opened another account (stupid move opening another compass account) this time i decided to go with overdraft protection thinking i would be protected from the over draft fees well they only got worse.

This is how compass works, they feed off of hard working people that do not have time to keep 100% of they're funds accounted for and then they leave stupid little purchases in pending and when they see your waiting on payday they run all those little $4. 00 and $2. 00 transactions through and charge you $38. 00 each for them, see they are crooks, thieves, cheapskates, and i really can't think of anything else to call them at the moment. Needless to say i'm not protected just being robbed blind.

And i will show anyone my bank statement if they would like to see just how good of a bank compass is to me in just one month and i promise you will be begging to see more before you open an account there. I have been saving screen shot pics and downloads of posted and pending transactions and comparing to when my paycheck goes in so that i will have a good case with the better business bureau.

Is this review helpful? ▲ Yes 1 ▼ No 1

Other BBVA Compass Bank Reviews

debikk's Profile Image

Reviewed by debikk

May 8th 2014

2 out of 5 marks

Worthless Bank

Went to deposit cash in the ATM after hours. The atm would not allow me to do so. it was grayed out. I called customer service to find the next closest bank as I don't have internet/data on my phone. I waited for 10 mins in the parking lot, then began to drive. Went to fast food. Finally after being on hold for 35 minutes (I took a screen shot with phone), I was so mad. I couldn't deposit my money as I did not know where another branch was. I finally hung up at 35 minutes and was so mad.

When I got home I logged into my account and wrote customer service a complaint. I get a response back saying - please log into your account next time and we can get more account specific information! They also tell me that at times they do exceed call times at the busy hours. I am 55 and honestly, I have never had to wait maybe more than 20 minutes. And for them to not have a system to tell me how many calls are a head of me with wait times like this is not acceptable. Then they tell me to contact the bank to find out why I couldn't make a deposit. Do I look like I am paid by Compass - really! They also told me to log in to their website to find the closest location. I didn't have internet access so this was impossible, that is why I called them. Are you kidding. Excuse after excuse. This is not my first instance with stupid issues with this bank. I am moving elsewhere. It isn't worth the time and aggravation.

Is this review helpful? ▲ Yes 4 ▼ No 0

DebraCarver's Profile Image

Reviewed by DebraCarver

Feb 25th 2014

1 out of 5 marks

Worst Customer Service

Opened a new savings checking account along with account I already had. Which I was not told that it would complete change the look of my online banking and bill pay. When I went to the branch I opened to complain that I did not know how to look at my account or my bill pay. This caused me a nightmare of late bills and bank fees. The branch where I opened the new account were uncaring and the home branch I used was rude and unhelpful. If I ever get this straight will close my accounts and find another bank that knows the true meaning of customer service.

Is this review helpful? ▲ Yes 4 ▼ No 0

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