I don't even know where to start. Perhaps the 3 overdraft charges that they hit me with. I haven't received anything in the mail. I can't login to their website. They decided they didn't have my info and suspended my account which left me stranded an hour from home this weekend. I verified my account with my electric bill. I want my money back!
The people I opened my account with at BBVA Compass at the Richmond, TX location are no longer there. The new employees are difficult to work with, rude and incompetent. They either "Do not k now what to do" or "Do not do what they say they are going to do" The ATM machine at the Richmond location frequently does not work properly. Do not let the free cookies fool you. The basic services are horrible and opening an account will bring you problems, aggravation and difficulties. The Richmond,TX BBVA location is a pragmatic nightmare.
I got a flyer in the mail offering 1% Money savings account over $10000.00. I try to open my account online, and spent a lot of time and effort and was told to go to a branch. I visited the brach, and the information was not correctly sent there. Electronic transfer between accounts are $3.00 charge each time. Other banks I am banking with has no fees between accounts.Customer service are no worth even ONE STAR. ZERO STAR (if I have that option).
Customer no service.