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BBVA Compass Bank Customer Review

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TiffanyB1969's Profile Image

1 out of 5 marks

Reviewed by TiffanyB1969

Jan 14th 2013

Worst Bank Experience Ever!!!!

I don't even know where to start. Perhaps the 3 overdraft charges that they hit me with. I haven't received anything in the mail. I can't login to their website. They decided they didn't have my info and suspended my account which left me stranded an hour from home this weekend. I verified my account with my electric bill. I want my money back!

Is this review helpful? ▲ Yes 2 ▼ No 0

Other BBVA Compass Bank Reviews

dwalter123comcastn's Profile Image

Reviewed by dwalter123comcastn

Oct 16th 2014

1 out of 5 marks

Don't Use This Bank, They Don't Know What They Are Doing

The bank shut down my debit card since they said the card had been compromised. I think i appreciate the bank trying to protect my money, but i was notified of the action so a major purchase was denied becasue the card had been blocked, major embarassment on my part and a loss of reputation for a new company to be purchasing from

Is this review helpful? ▲ Yes 1 ▼ No 0

pixelcide's Profile Image

Reviewed by pixelcide

Sep 6th 2014

1 out of 5 marks

Cancelled/closing Accounts For No Reason?

I was a customer for years and my wife just started a new account a few months ago. My wife's account balance suddenly became empty. I called customer service and they said the bank just needed some information and they were holding the money. We visited a branch and they said the bank account was closed but they dont know why. The number they had to call to find out wasnt open on saturday and she'd get a check in the mail. A day earlier my debit card stopped working with them. When i asked why they couldnt figure it out. I would have to wait until monday, take time off work and visit them again to find out why it was cancelled. I just took all my money out of the bank and closed my account. This is ridiculous. Customer service tells me to visit a branch, then when i visit a branch theyre on the phone with customer service. Then they cant resolve anything cause its saturday. Im not going to miss work to figure out why theyre randomly closing accounts/cancelling cards out of the blue. Fortunately i have credit cards i can use, but i gotta think for some people who dont, what are they supposed to do in this situation. Just live without money until they get a check? Survive on nothing but cash for days? Kind of defeats the purpose of having a bank if it doesnt work at all.

Is this review helpful? ▲ Yes 3 ▼ No 0

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