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BBVA Compass Bank Customer Review

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TiffanyB1969's Profile Image

1 out of 5 marks

Reviewed by TiffanyB1969

Jan 14th 2013

Worst Bank Experience Ever!!!!

I don't even know where to start. Perhaps the 3 overdraft charges that they hit me with. I haven't received anything in the mail. I can't login to their website. They decided they didn't have my info and suspended my account which left me stranded an hour from home this weekend. I verified my account with my electric bill. I want my money back!

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Other BBVA Compass Bank Reviews

AllenHooper's Profile Image

Reviewed by AllenHooper

Aug 31st 2014

5 out of 5 marks

Robert May, Financial Advisor

Just wanted to comment on our pleasant visits with Robert. He is always very professional and knowledgeable. We feel very confident in our dealings with BBVA Compass due to his outstanding ability to handle our accounts. We always look forward to our visits with him. He's definitely a cut above the rest!

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pinkypinky's Profile Image

Reviewed by pinkypinky

Aug 20th 2014

1 out of 5 marks

Fees fees, awful service, terrible expertise!

Service was always terrible, people not nice in person or on the phone, long hold when calling, horrible service giving me the run-around when a problem emerged, then all the fees came rolling in. It has been 4 months since I closed my account and I'm still getting bills of random fees $25 here $39 there and they still tell me that even aftet closing my account their bank will continue trying to charge every month and they can't do anything. Are you kidding me?!

The guy wouldn't let me talk to a supervisor, for some reason, but finally I talked to a superior aftet being on hold for a very long time and they had me fax bunch of letters, statements, and info to get Compass Bank to stop charging my closed Compass Account. I just want to be done with this horrible bank!

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