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BBVA Compass Bank Customer Review

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TiffanyB1969's Profile Image

1 out of 5 marks

Reviewed by TiffanyB1969

Jan 14th 2013

Worst Bank Experience Ever!!!!

I don't even know where to start. Perhaps the 3 overdraft charges that they hit me with. I haven't received anything in the mail. I can't login to their website. They decided they didn't have my info and suspended my account which left me stranded an hour from home this weekend. I verified my account with my electric bill. I want my money back!

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Other BBVA Compass Bank Reviews

lungdoc's Profile Image

Reviewed by lungdoc

Mar 1st 2014

1 out of 5 marks

horrible bank

refused payment on an on line payment when there were adequate funds for the payment ruining my credit rating and nmy relationship with the creditor adios compass and good bye to twenty plus years of at least two million dollars of annual deposits

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RPINC's Profile Image

Reviewed by RPINC

Jun 3rd 2014

1 out of 5 marks

Discourteous and arrogant manager and staff at Compass Bank

I have had a corporate checking account at this bank for decades but quit using once I moved overseas several years ago. It was always fee-free and I used it through many years and ran several millions of dollars through it in the course of my business. I left several hundred dollars in the account. I used Bank of America while traveling abroad because people recognize that name, whereas a lower-tier bank such as Compass possesses zero gravitas or recognition.

I recently returned from overseas and found I had fallen victim to this bank's predatory practices of changing my account terms, deducting several monthly fees and continuing to charge these fees against my account even after they had reduced my balance well below zero. I went into the branch to get an explanation and was treated with such disdain and told they had no choice to put a damaging entry on my credit report unless I paid them nearly $50 on the spot.

I told them they should be ashamed and said I didn't want to pay them a fine for stealing my money. The manager, whom Compass forbids me to name in this review (very large person at the 34th St. branch in Gainesville, FL) said she had no power to waive the fees and close the account at zero. She said I would have to call the corporate office.

So I asked to use a phone. She took me to the lobby next to the front door and said I would have to use the phone there. I asked to use a phone where I could sit down, with privacy, and she refused. No chair and told me to not speak loudly on the phone or I would be forcibly removed from the bank! Swear to god.

When I finally spoke to someone at corporate customer service, they said the branch mgr certainly did have the power to reduce and waive fees and actually was the only person to do it. They said they would call her immediately.

After standing and waiting a long period, the mgr came out and said she would magically waive the fees, close the account, and I was "Never welcome to ever bank with them again!"

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