MyBankTracker rated BBVA Compass Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
I don't even know where to start. Perhaps the 3 overdraft charges that they hit me with. I haven't received anything in the mail. I can't login to their website. They decided they didn't have my info and suspended my account which left me stranded an hour from home this weekend. I verified my account with my electric bill. I want my money back!
I wish I had read reviews before I joined this bank. I have consistently had problems with this bank from the very first deposit. When I opened my account, I deposited two checks on the day I opened, in person. A week letter I received a letter in the mail stating that they have no record of one of the checks in their bank deposits so they recouped the money from the account. Even after the check writer provided documentation that the check had been cashed, they refused to rectify it on my account. They charge an exorbitant amount of fees, writing their policies and procedures to post debits before credits at midnight so that even though your account history shows an available balance of X amount of dollars, when the charges post they are able to charge overdraft fees.
Even after I had closed my account and requested the remaining small balance refunded to me, an autodraft charge hit my account and they reopened the account, rejected the charge and then charged me a 38.00 NSF fee to boot. For which I am now in collections for. Even after contacting the BBB they refuse to correct their fraudulent account practices. This is a truly disgusting bank. I recommend to all, Stay Away!
I have worked with many banks in my 35 years in business and have never had a bank experience as bad as with BBVA Compass. I cannot get the tech department to give me access to my accounts online except for a checking account that has been closed out. Loans and credit cards seem to be impossible to track online. Stay away from BBVA Compass Bank!