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BBVA Compass Bank Customer Review

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TiffanyB1969's Profile Image

1 out of 5 marks

Reviewed by TiffanyB1969

Jan 14th 2013

Worst Bank Experience Ever!!!!

I don't even know where to start. Perhaps the 3 overdraft charges that they hit me with. I haven't received anything in the mail. I can't login to their website. They decided they didn't have my info and suspended my account which left me stranded an hour from home this weekend. I verified my account with my electric bill. I want my money back!

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BonnieCroteau's Profile Image

Reviewed by BonnieCroteau

Jul 31st 2014

1 out of 5 marks


We bought a truck back in 2006. The truck was paid off about 11-12 months ago and we have yet to receive the clear title. We now need to sell the truck to get a new one and we can't get the title. They have put my call in for a review which is going to take 5 business days and then when they have a determination, it will take 5-10 business days to get a resolution. In the mean time, we are going to lose our sale of the truck, which affects the purchase of the new truck, which affects our ability to get to work. If I did my job with such a low effort, I would be fired. They are the ones who dropped the ball, yet there is no sense of urgency being put on my problem. You can't go into a branch and have them see in your records that it is paid off and just sign a release of lien so that I can go to the motor vehicles myself. It seems that once it is paid off, it goes into archive and they can no longer see it. DUH, doesn't that say it was paid off..... Secondly, those types of actions are only handled by the back office, well I say, go in the back office and sign a darn release of lien and give it to me. Of course, there is also no one that is higher than a clerk in the bank or on the phone who they can transfer you to, to try and push this along. DUMB ROBOTS work for this company. When someone says COMPASS to you, consider that a trigger that shows you, to run in the OTHER DIRECTION (like a compass does) so that you don't have to deal with such idiots.

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robbieboy3686's Profile Image

Reviewed by robbieboy3686

Jul 31st 2014

1 out of 5 marks


I was just at the Branch location in San ysidro, California. I put in my ATM card and put that i wanted to make a cash deposit I then put in 6 $20 bills into the machine it then read " we are sorry, we coulnt take your bills" yet it did take my bills and never spit them back out?? I then try like crazy to call and speak to someone about it because it says " atm problems call promptly" but they are closed? wtf is going on? im super fing pissed right now and I dont know wtf is goin to happen?!!!

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