Overall Rating

MyBankTracker rated BBVA Compass Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

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698
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BBVA Compass Bank Customer Review

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TiffanyB1969's Profile Image

1 out of 5 marks

Reviewed by TiffanyB1969

Jan 14th 2013

Worst Bank Experience Ever!

I don't even know where to start. Perhaps the 3 overdraft charges that they hit me with. I haven't received anything in the mail. I can't login to their website. They decided they didn't have my info and suspended my account which left me stranded an hour from home this weekend. I verified my account with my electric bill. I want my money back!

Is this review helpful? ▲ Yes 2 ▼ No 0

Other BBVA Compass Bank Reviews

Cheryl1962's Profile Image

Reviewed by Cheryl1962

May 21st 2015

1 out of 5 marks

Worst customer service

I have had a number of issues with Compass, but I'm at my breaking point with this one. I signed on to my online account to see a POS charge that was PENDING and wiped out my account to $0. I called immediately and told them it was not me and to not let the payment go through. I was told they could not do that. I had to wait until I saw the payment went through. Then call them and tell them. THey may or may not pay my car insurance that is automatically debited from my account. And if they did pay it, I would be charged a $38.00 fee. Are you kidding me? I am a disabled widow and only receive money once a month. I now have no money for my medicine or my car insurance. JUST DO A STOP PAYMENT! And why do I have to do all of this? I'm calling to say its fraudelent. This bank is horrible.

Is this review helpful? ▲ Yes 1 ▼ No 0

ukducky1's Profile Image

Reviewed by ukducky1

Jan 12th 2015

5 out of 5 marks

The two stars rating is absolute rubbish

I have been banking with BBVA ever since it was Guarantee, and the staff are always polite and very helpful. My personal banker (Derek) has been an absolute rock for me in my frequent financial quandaries, and has always gone out of his way to help me often going above and beyond. I travel all over the world, and there is never a fee to use an ATM at bank anywhere in fact I do not pay fees for anything. Every account I have is at this bank, and I would not dream of going anywhere else. Been there, and done that.

Is this review helpful? ▲ Yes 1 ▼ No 2

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