I had one account with compass it got raided by fraudulent activity so I closed it out and opened another account (stupid move opening another compass account) this time I decided to go with overdraft protection thinking I would be protected from the over draft fees well they only got worse. this is how compass works, they feed off of hard working people that do not have time to keep 100% of they're funds accounted for and then they leave stupid little purchases in pending and when they see your waiting on payday they run all those little $4.00 and $2.00 transactions through and charge you $38.00 each for them, see they are crooks, thieves, cheapskates, and I really can't think of anything else to call them at the moment.needless to say i'm not protected just being robbed blind.and I will show anyone my bank statement if they would like to see just how good of a bank compass is to me in just one month and I promise you will be begging to see more before you open an account there.I have been saving screen shot pics and downloads of posted and pending transactions and comparing to when my paycheck goes in so that I will have a good case with the better business bureau.
Set up an account a few months ago.
The representative provided me a business card.
I have tried to call the number provided several times with very unusual experiences, ranging from no pick up on the line to a message that this bank center is closed ( not so).
The general number does not return my call and finally I have left a message for someone that has been identified as a branch manager, but is to busy to answer my call and have
left another message.
DON'T bank here. They do not have time to service you. Don't believe it, walk into the center and maybe 25% of the desks have bodies.
My parents have an account with this so called jack in the box bank. We have been trying for months to speak to someone at the branch and each time we call and even show up we are told I'm sorry so and so is not here but she will call you back. My parents invested in an IRA account and have lost a considerable amount of money and no one, and I do mean no one, has called them back to explain why. I don't understand why they ignore customers but I have come to the conclusion that they stole my parents money. My poor Mom is stressed out beyond belief I don't know what else to do. This place needs to shut down and go away! This bank sucks!