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B
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BBVA Compass Bank Report Card

Overall rating score 62%
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BBVA Compass Bank Customer Review

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fowler42's Profile Image

1 out of 5 marks

Reviewed by fowler42

Mar 1st 2012

thieves, the harder you work the more they take from you

I had one account with compass it got raided by fraudulent activity so I closed it out and opened another account (stupid move opening another compass account) this time I decided to go with overdraft protection thinking I would be protected from the over draft fees well they only got worse. this is how compass works, they feed off of hard working people that do not have time to keep 100% of they're funds accounted for and then they leave stupid little purchases in pending and when they see your waiting on payday they run all those little $4.00 and $2.00 transactions through and charge you $38.00 each for them, see they are crooks, thieves, cheapskates, and I really can't think of anything else to call them at the moment.needless to say i'm not protected just being robbed blind.and I will show anyone my bank statement if they would like to see just how good of a bank compass is to me in just one month and I promise you will be begging to see more before you open an account there.I have been saving screen shot pics and downloads of posted and pending transactions and comparing to when my paycheck goes in so that I will have a good case with the better business bureau.

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Other BBVA Compass Bank Reviews

Drivenj26's Profile Image

Reviewed by Drivenj26

Apr 17th 2014

1 out of 5 marks

NEVER AGAIN

I will never again do business with BBVA Compass bank. Since I took this car loan out in December of 2012 I have had nothing but issues with paying off this loan. I plan on refinancing with another bank as soon as possible. Every month I call is there is something wrong with my account. They either charge me late fees when my payment isn't late, say I am months behind when I have paid on time every month, say I have already been paid months ahead when I haven't, the list goes on and on. There are multiple different departments handling multiple different responsibilities. You can't just call one customer service number to have you name change, make a payment, or ask for pay off. You have to be transferred each time and each time you are transferred you are transferred to an employee that seems to know less and less about what they are doing.I thought I finally had someone straighten out this loan last month come to find out this month it was not. Every month I am given different information as to what is owed and what needs to be paid when. Heaven forbid you transfer insurance companies in the middle of the loan or you will be charged for their insurance and getting someone who knows what they are doing to add the correct insurance is impossible as well. Getting to speak to a manager is also impossible and I have been told many times "they will call you back" and never receive a phone call. Their customer service department is unprofessional and not knowledgeable at all and dealing with them month after month is nothing but a headache. I would just go to the bank every month, but the closest one is 300 miles away. BUYER BEWARE. Even if they have a low interest rate, this bank is not worth the headache and hour + time on the phone every month dealing with. By far the most horrible loan/banking experience I have ever dealt with.

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cynthiasmith723gma's Profile Image

Reviewed by cynthiasmith723gma

Apr 14th 2014

2 out of 5 marks

not good

My daugther got scammed by a so Company names Underwild..They contacted by Email & Yahoo messenger...She lost her job the end of March...This company claimed to be some kind of Soft ware/Design Co...They ordered her some software but sent her a hefty check amount..She deposited the funds in her checking acct...The company instructed her to under $2100.00 of it what they sent and deposit into another Bank acct they had set up in the area she lives in...she was allowed to do this 2 days after the deposit at COmpass..She was allowed to withdraw cash...On the next day she pulled up her acct and there was no more funds at all in her acct...What personal money she had Compass also froze...What the hell are they doing letting her withdraw funds after only 2 days....Now they holding her Liable for the check being fraudulent and are expecting her to pay it all back...BS..She doesn' t have it and she didn't write the check...Compass told her there was nothing they can do for her and told her to contact the police....She has filed a police report...She is ruined with this bank...My ?? is why don't they go after the people who sent the check and deal with the Bank she was told to go deposit the other funds in...This is Ludicrous! The bank needs to work with the local authorities and the FTC on it...I am disgusted with Compass and telling her she is liable for this

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