MyBankTracker rated BBVA Compass Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
I have one complaint. If I want to talk to anyone about a specific problem. I can't by telephone unless I spend forever trying to find a button to press on the recording that would give me that department.
I wanted a department to find out why I received certain information in the mail that I didn't understand, and tried to call the 800 numbers on my bank statement as well as the one on my debit credit card and there was no specific department that met that criteria on the menu. I finally found the phone number for the branch bank by looking it up the old fashioned way and got a person but she seemed a little irritated at first that I had called. I am seriously considering changing banks after all these years.
The employees of this location are some of the most friendliest and helpful and accommodating people I have ever met at any bank branch. They are very knowledgeable of their services and are always presenting them. Even if one doesn't need the service, it doesn't hurt to know of it because one may be able to share that the bank provides such services with friends who may need that service. The atmosphere is quiet and peaceful always. The music, if any, is not loud and intrusive and does not inhibit one's thoughts as in some bank locations. The wait time is not noticeable because there is barely any, if any at all. One is in and out of this location even at Christmas time which is one of the busiest times of any season. They are highly efficient in their job performance and take customer service seriously. I always enjoy going into this location. The treat you like family by talking to you while performing whatever service that you need. The employees are to be commended for being people oriented. BBVA Compass Bank has chosen its employees well for this location and its business.
I visited this branch to cash my payroll check and with a little help from Mimie, decided to open a checking account. She was very nice, professional, and smiled. I noticed that both, her and the other teller, greeted incoming patrons by name. In my opinion, that's personal banking at it's best. Thank you.