Requested a distribution from a money market account. Failed to mail the check the first time. The second time, they said they mailed it and it never got to me. Then I requested a stop payment and they refused to do it. it took 7 business days and 3 phone calls. Then I was told I needed to complete and indemnification form. They said they mailed it. It never got to me. They said they mailed it a second time. It never got to me. something that should've taken 10 business days max, has gone on for 2 months. Everytime I called, I had to wait on hold for at least 45 minutes. Customer service reps were rude and unhelpful. Bank never returns phone calls. I have filed complaints with BBB, the attorney general, and the consumer Financial Protection Bureau. Also, transfered the remaining balance to another bank. My advice to customers- Opt out of the manadatory arbitration clause, File a complaint with the Federal Reserve and the Consumer Financial Protection Bureau, file a complaint with the BBB, and contact the Attorney General. Their activities are in violation of numerous regulations and they need to be held accountable.
I had a 10 year equity loan that matured and having a hell of a time trying to get a modification, I truly believe they are trying to foreclose on my home, still making my monthly payments on time and they gave me a past 30 days on my credit report even though we are still working on a modification, I believe they are trying to screw up my credit so no other Bank will give me a loan.
In Arizona BMO obtained M/I bank. Previously I had an equity loan at interest only payments. BMO decided they will no longer offer this type of loan and I must change to a different type loan offered by BMO. However I was never informed of this change untill I was two months delinquent as my auto payment was discontinued. BMO then notified me of this with a $19,500.00 late fee without any detail or explanation.
Admittedly they overlooked my notification but insisted on me paying the erroneous fees anyway. I was forced to pay off this $390,000.00 loan in order to avoid the fees. I cashed in my 401K to accomplish this and am now searching for a new loan at any bank other than these loan sharks.