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MyBankTracker rated BMO Harris Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

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BMO Harris Bank Customer Review

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psafyan's Profile Image

1 out of 5 marks

Reviewed by psafyan

Jan 5th 2013

Failure to communicate and keep commitments

I have an unusual situation, but that is no excuse for the lack of communication and updates.

I attempted to trade in a 14-year old vehicle in on December 26th. The F&I Manager found that there was still a lien against it with Amcore Bank. Amcore Bank no longer exists. It was acquired by another institution and then by BMO Harris. I went home and searched for the title, but I could not find it. I found l that I received a notice that the loan was paid in 2001, but I never received the title. I am unable to get a duplicate title with the lien against me, so I need BMO to verify a lien release to get one. I first called 888-340-2265 on that day. I first spoke with Ross C. who said the records were no longer retrievable, but that he would take what information I had, including the purchase and payoff dates, and have a letter faxed within 2 business days. As of today, 1/5, I have not received it.

On 12/31, Ross said that the holidays had probably slowed things down, and that I should get the letter on 1/2 or 1/3.Ross has failed to return my calls on 1/2, 1/3, and 1/4. Three other CSRs claimed they couldn't take any action. They also said I could not speak to a supervisor, either Ross's or someone in "that other department" that is responsible for sending the letter. One of them said that there was a question in the file about the amount of the loan.

The car deal is no longer valid, and I do not have reliable transportation to work. I also don't know where I stand in BMO's process. In the scale below, there is no choice for "not applicable"

I should also mention that BMO has refused to adjust my mortgage rate from its current 5.7%, because I pay on time and my payment with them (not counting a second mortgage) is less than 1/3 of gross income. With the second mortgage and association fees, it is above 1/3 of my income. I am not happy to be your customer.

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Other BMO Harris Bank Reviews

Worrick's Profile Image

Reviewed by Worrick

Mar 14th 2015

5 out of 5 marks

BMO HARRIS BANK Janesville wi

I have been with bmo harris bank since 2013 and the people are great i will never change banks i give them a thumbs up

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conviencefee's Profile Image

Reviewed by conviencefee

Apr 11th 2015

1 out of 5 marks

BMO HARRIS BANK - CONVENIENCE FEE REALLY?

Just purchased a new vehicle, excellent credit history. Got a loan with this Bank, what a mistake. Bank not located in Michigan where we live. Well, to call in to pay on time, they charge a 10.00 convenience fee. Rep says to pay it online. To pay loan on line, they charge a 10.00 convenience fee! If I had known just to pay my loan on time or early, I had to pay monthly convenience fees, to pay on line, I would never had accepted this bank to finance my car loan. I am amazed, and to be told by the call rep, yep we can charge convenience fees. Seriously? Is this bank that hard up they get away with charging convenience fees to pay online, on time payments? And they don't even have anything to show your payment history....nothing... With a bank this large I am amazed at the crap shoot way it charges convenience fees to make a payment. Well, now it's mail in payments. Not paying 10.00 to make my on time payments. BMO Harris SHAME ON YOU! No good rating from me.

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