I have an unusual situation, but that is no excuse for the lack of communication and updates.
I attempted to trade in a 14-year old vehicle in on December 26th. The F&I Manager found that there was still a lien against it with Amcore Bank. Amcore Bank no longer exists. It was acquired by another institution and then by BMO Harris. I went home and searched for the title, but I could not find it. I found l that I received a notice that the loan was paid in 2001, but I never received the title. I am unable to get a duplicate title with the lien against me, so I need BMO to verify a lien release to get one. I first called 888-340-2265 on that day. I first spoke with Ross C. who said the records were no longer retrievable, but that he would take what information I had, including the purchase and payoff dates, and have a letter faxed within 2 business days. As of today, 1/5, I have not received it.
On 12/31, Ross said that the holidays had probably slowed things down, and that I should get the letter on 1/2 or 1/3.Ross has failed to return my calls on 1/2, 1/3, and 1/4. Three other CSRs claimed they couldn't take any action. They also said I could not speak to a supervisor, either Ross's or someone in "that other department" that is responsible for sending the letter. One of them said that there was a question in the file about the amount of the loan.
The car deal is no longer valid, and I do not have reliable transportation to work. I also don't know where I stand in BMO's process. In the scale below, there is no choice for "not applicable"
I should also mention that BMO has refused to adjust my mortgage rate from its current 5.7%, because I pay on time and my payment with them (not counting a second mortgage) is less than 1/3 of gross income. With the second mortgage and association fees, it is above 1/3 of my income. I am not happy to be your customer.
I had my account hacked and reached out to them asap. They did nothing to help me. In fact, while on the phone with the 800 number she told me that they were going to send out new cards anyway because of a security issue. This was the first i had heard. Chase, pnc etc, all keep an eye on their customers accounts and if there is any out of the ordinary activity they reach out asap. They also told me it could take 10 days to return my money. I've been with them since 98 and have decided it's time for a new bank!
Own businesses & personal banking, since it was frankfort bank had home loans, equity line, auto loans ,checking and savings acct. Tried to redo equity line (business doubling) with over 800 credit score never late on any payments with any suppliers or personal , supplied them with all business financials and was refused first time in 45 years. Will take all accounts away but as other people have said i don't think they will care at all