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BMO Harris Bank Customer Review

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psafyan's Profile Image

1 out of 5 marks

Reviewed by psafyan

Jan 5th 2013

Failure to communicate and keep commitments

I have an unusual situation, but that is no excuse for the lack of communication and updates.

I attempted to trade in a 14-year old vehicle in on December 26th. The F&I Manager found that there was still a lien against it with Amcore Bank. Amcore Bank no longer exists. It was acquired by another institution and then by BMO Harris. I went home and searched for the title, but I could not find it. I found l that I received a notice that the loan was paid in 2001, but I never received the title. I am unable to get a duplicate title with the lien against me, so I need BMO to verify a lien release to get one. I first called 888-340-2265 on that day. I first spoke with Ross C. who said the records were no longer retrievable, but that he would take what information I had, including the purchase and payoff dates, and have a letter faxed within 2 business days. As of today, 1/5, I have not received it.

On 12/31, Ross said that the holidays had probably slowed things down, and that I should get the letter on 1/2 or 1/3.Ross has failed to return my calls on 1/2, 1/3, and 1/4. Three other CSRs claimed they couldn't take any action. They also said I could not speak to a supervisor, either Ross's or someone in "that other department" that is responsible for sending the letter. One of them said that there was a question in the file about the amount of the loan.

The car deal is no longer valid, and I do not have reliable transportation to work. I also don't know where I stand in BMO's process. In the scale below, there is no choice for "not applicable"

I should also mention that BMO has refused to adjust my mortgage rate from its current 5.7%, because I pay on time and my payment with them (not counting a second mortgage) is less than 1/3 of gross income. With the second mortgage and association fees, it is above 1/3 of my income. I am not happy to be your customer.

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Other BMO Harris Bank Reviews

Jeanith's Profile Image

Reviewed by Jeanith

Nov 22nd 2012

5 out of 5 marks

Stay Away-Horrible Bank with rude customer service

I became a customer through acquisition. Immediately BMO Harris held my deposit for twleve (yes, 12) days! The check I deposited came from another family member. I was able to product the cleared and cancelled check to BMO Harris, but they still would not release the funds. In adidition to holding that deposit, they gave me a "0" available funds balance...even though I had a little over $400.00 in account before the transition. I am checking with the Attorney General about the legality of this move. They charged me a 35.00 fee, as during the "hold" time I did have one check presented for payment and it did not clear due to the fact they were holding my deposit. I was given the name and number of someone in Chicago who personally puts "holds" on deposits. Needless to say, I was not able to reach this person.

Save yourself the headache of dealing with these people. Go to a bank that wants your business.

Is this review helpful? ▲ Yes 6 ▼ No 0

bitemyorifice's Profile Image

Reviewed by bitemyorifice

Jan 23rd 2014

2 out of 5 marks

BMO must stand for Blow Me Off

My circumstances are similar to review posted by boogieboyzgirl

Have my mortgage with Harris for 15 years and a HELOC for 10. Balloon payment was due in November, began the process of combining both loans in October, but was denied for various reasons. Never a late payment, 780 credit score and 50%+ equity in home. Now I can't get financing because the 11 weeks they jerked me around made the HELOC delinquent. Can't wait to pull all my accounts from them....not that they would notice.

Is this review helpful? ▲ Yes 7 ▼ No 0

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