I have an unusual situation, but that is no excuse for the lack of communication and updates.
I attempted to trade in a 14-year old vehicle in on December 26th. The F&I Manager found that there was still a lien against it with Amcore Bank. Amcore Bank no longer exists. It was acquired by another institution and then by BMO Harris. I went home and searched for the title, but I could not find it. I found l that I received a notice that the loan was paid in 2001, but I never received the title. I am unable to get a duplicate title with the lien against me, so I need BMO to verify a lien release to get one. I first called 888-340-2265 on that day. I first spoke with Ross C. who said the records were no longer retrievable, but that he would take what information I had, including the purchase and payoff dates, and have a letter faxed within 2 business days. As of today, 1/5, I have not received it.
On 12/31, Ross said that the holidays had probably slowed things down, and that I should get the letter on 1/2 or 1/3.Ross has failed to return my calls on 1/2, 1/3, and 1/4. Three other CSRs claimed they couldn't take any action. They also said I could not speak to a supervisor, either Ross's or someone in "that other department" that is responsible for sending the letter. One of them said that there was a question in the file about the amount of the loan.
The car deal is no longer valid, and I do not have reliable transportation to work. I also don't know where I stand in BMO's process. In the scale below, there is no choice for "not applicable"
I should also mention that BMO has refused to adjust my mortgage rate from its current 5.7%, because I pay on time and my payment with them (not counting a second mortgage) is less than 1/3 of gross income. With the second mortgage and association fees, it is above 1/3 of my income. I am not happy to be your customer.
I've had an account with these corporate profiteers for over 15 years, and have seen the service slide and the charges and scams increase, since first M&I and now Bank of Montreal has taken over. Most banks give accurate listings and messages about transactions on their online account, and keep regular business hours. Whoever heard of posting a check at midnight, after business hours, and then ignoring reserve accounts or deposits, so they can level an overdraft fee? By their own supervisor's admission it is inaccurate, and one asks the question then why do they promote its use? My parents' can't write checks out to businesses like Walmart or Petsmart, since BMO took over. No one can explain why, except to say it must be the automatic checking system that Bank by Morons uses. There seems to be constant turnover of employees, and the ones that are there always seem to be distracted or rude, while having a grand old time socializing among themselves. I think I've had enough of the poor service, no benefits, and excessive charges, and will be switching banks, because although it's a Bank run by morons I don't want to be a moron who continues to put up with this insult to banking.
Since November, they have been taking ten dollars from my checking account every month. When I opened my account four years ago, I was assured there would be neither fees nor service charges. But after a policy change last year, of which I was NOT informed, a restructuring of rates took place. Thus I had to maintain a *minimum* of $1,000 in the account or I would be charged every month. As a college student, I have *never* had more that $20 in my pocket, let alone $1,000 at any given time. Now I'm being charged money because I don't have enough? What kind of backwards, Catch-22 rational can possibly justify such a policy? "Theft" is the only word that comes to mind in this situation of blatant capitalist greed.
Based on some of the other reviews here by people with more compounding issues (such as loans and mortgage rates, etc.) this complaint may not seem noteworthy. But as a college student, every cent counts. When I found out that every month Harris Bank had been stealing my money, I immediately closed my account. Never again will I use a bank to store my hard earned currency. I do not recommend Harris Bank to anyone with integrity or principles.