I have an unusual situation, but that is no excuse for the lack of communication and updates.
I attempted to trade in a 14-year old vehicle in on December 26th. The F&I Manager found that there was still a lien against it with Amcore Bank. Amcore Bank no longer exists. It was acquired by another institution and then by BMO Harris. I went home and searched for the title, but I could not find it. I found l that I received a notice that the loan was paid in 2001, but I never received the title. I am unable to get a duplicate title with the lien against me, so I need BMO to verify a lien release to get one. I first called 888-340-2265 on that day. I first spoke with Ross C. who said the records were no longer retrievable, but that he would take what information I had, including the purchase and payoff dates, and have a letter faxed within 2 business days. As of today, 1/5, I have not received it.
On 12/31, Ross said that the holidays had probably slowed things down, and that I should get the letter on 1/2 or 1/3.Ross has failed to return my calls on 1/2, 1/3, and 1/4. Three other CSRs claimed they couldn't take any action. They also said I could not speak to a supervisor, either Ross's or someone in "that other department" that is responsible for sending the letter. One of them said that there was a question in the file about the amount of the loan.
The car deal is no longer valid, and I do not have reliable transportation to work. I also don't know where I stand in BMO's process. In the scale below, there is no choice for "not applicable"
I should also mention that BMO has refused to adjust my mortgage rate from its current 5.7%, because I pay on time and my payment with them (not counting a second mortgage) is less than 1/3 of gross income. With the second mortgage and association fees, it is above 1/3 of my income. I am not happy to be your customer.
Had a problem with account, was disrespected and talk down to by staff member. Made a complaint with manager. Bank is not helpful in resolution of your financial needs.
In June 2005 we used our life saving and bought a small business in Phoenix Arizona. Business was doing well until we were approached by a banker from M & I Bank who convinced us to sign up with their new loan program called the "Swap Loan". We trusted this banker Mr. David Ridgeway and signed up for this loan which would keep our mortgage payment constant.
Soon we found out that the loan I signed did not work the way it was supposed to work. M & I Bank withdrew thousands of dollars more then our agreed loan payments.
When we confronted M & I Bank with the help of an attorney, M & I Bank admitted that their loan department had made an error.
Instead of refunding all the excess funds taken out of our account, they conspired with a real estate developer and sold our loan at deep discount to this real estate developer. BMO Harris Bank committed a major Breach of Contract.
This developer (Tradecor Desert Sky II, out of Phoenix AZ) was successful in foreclosing on our property.
We lost our livelihood and our life savings.
I have tried to contact all the Federal and State agencies for help but was unsuccessful to get their attention. They have been passing my complain from one department to another.
In the meantime M & I Bank was bought over by a larger bank BMO Harris Bank.
I have all the documents and proofs of conspiracy, fraud and perjury committed by BMO and Tradecor.
I was threatened and assaulted at my business shortly after our note was sold to Tradecor.
This is a long story but I have kept it short to try not to take up too much of your time.
Please do not hesitate to contact me should you decide to help me. Being a senior citizen, I had to move to San Diego with our children (penniless). I am now fighting my own battle in Arizona Appeals Court against two large corporations as I have no money to hire an attorney.