MyBankTracker rated BMO Harris Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
I have an unusual situation, but that is no excuse for the lack of communication and updates.
I attempted to trade in a 14-year old vehicle in on December 26th. The F&I Manager found that there was still a lien against it with Amcore Bank. Amcore Bank no longer exists. It was acquired by another institution and then by BMO Harris. I went home and searched for the title, but I could not find it. I found l that I received a notice that the loan was paid in 2001, but I never received the title. I am unable to get a duplicate title with the lien against me, so I need BMO to verify a lien release to get one. I first called 888-340-2265 on that day. I first spoke with Ross C. who said the records were no longer retrievable, but that he would take what information I had, including the purchase and payoff dates, and have a letter faxed within 2 business days. As of today, 1/5, I have not received it.
On 12/31, Ross said that the holidays had probably slowed things down, and that I should get the letter on 1/2 or 1/3.Ross has failed to return my calls on 1/2, 1/3, and 1/4. Three other CSRs claimed they couldn't take any action. They also said I could not speak to a supervisor, either Ross's or someone in "that other department" that is responsible for sending the letter. One of them said that there was a question in the file about the amount of the loan.
The car deal is no longer valid, and I do not have reliable transportation to work. I also don't know where I stand in BMO's process. In the scale below, there is no choice for "not applicable"
I should also mention that BMO has refused to adjust my mortgage rate from its current 5.7%, because I pay on time and my payment with them (not counting a second mortgage) is less than 1/3 of gross income. With the second mortgage and association fees, it is above 1/3 of my income. I am not happy to be your customer.
I switched banks because they had a promotion of 150-200 if you had direct deposit with bmo for at least 3 months. It has been 5 months and am still fighting to get my promotional check into my account. I have talked to a violeta in the berwyn location like 5 times and they keep giving me the run around about this money. They keep saying that it will be into my account and is never true. Also large checks clearing takes forever and ever. I do not recommend anyone to this bank. I will go back to pnc for sure.
This bank is not for the little people. My husband used to be able to get cash from his payroll deposit as his paycheck was drawn on Harris bank. Now he must wait until the next day, even though the check is drawn on their bank.
We have enjoyed being able to use our debit card at many different local gas stations without cost. BMO has started charging for those withdrawals. In fact, the afore mentioned gas stations now are using another bank for their ATMs.
If a process happens and it could go either way, the bank always wins whether they are correct or not. If an account is low on funds, this bank will take the largest credit first so they can charge for any overage.