We have been harris bank customers for well over 15 years, we have checking accounts, 401k accounts, and savings accounts. 10 years ago we needed money for kids college funding, we took out ahome equity loan interset only paid for ten years. We had pretty good credit scores, our scores got better so we thought of using them for our cars, they wanted way higher interest rates than Ford Motor Credit, so we did not use them.
In 2009 I got let go from my job, the bad economy and our ability to pay some of our bills on time led our credit scores to get lower. We did not walk away from our house we struggled to make payments but we made them.
Now that our home equity is up and we need to refinance, our credit scores are lower Harris wants to make much larger payments than we can afford.
The fact of the matter they tell us that now that our house value is equal to amount left on the first mortgage the second loan through them is not secure, so they want their money.
I have half a mind to say fine, and walk away from the house and they would not get a red cent for all the aggrevation they have put me through, but I will only do that as a last resort.
I can never get a supervisor or anybody that has any authority on the phone, or even by going to one of the branches.
Well I am taking every red cent of money I have out Harris Bank, I know it doesn't mean much to them but it is the only weapon we have when you don't like the service or results.
I just opened a business account with this bank and it all started from there. First they send me a card with my last name spelled wrong (is it that hard to make sure everything is correct? ). Second every time i called to activate (after entering all the numbers a million times and than hearing that it was entered incorrect) i got connected to an agent and every agent was looking at a different system with different information. One does have my phone number, one tells me i can choose my own pin, another agent tells me i can not because it has been mailed already and etc. Horrible horrible bank, careless work, and the job is never done to your satisfaction
I had my account hacked and reached out to them asap. They did nothing to help me. In fact, while on the phone with the 800 number she told me that they were going to send out new cards anyway because of a security issue. This was the first i had heard. Chase, pnc etc, all keep an eye on their customers accounts and if there is any out of the ordinary activity they reach out asap. They also told me it could take 10 days to return my money. I've been with them since 98 and have decided it's time for a new bank!