We have been harris bank customers for well over 15 years, we have checking accounts, 401k accounts, and savings accounts. 10 years ago we needed money for kids college funding, we took out ahome equity loan interset only paid for ten years. We had pretty good credit scores, our scores got better so we thought of using them for our cars, they wanted way higher interest rates than Ford Motor Credit, so we did not use them.
In 2009 I got let go from my job, the bad economy and our ability to pay some of our bills on time led our credit scores to get lower. We did not walk away from our house we struggled to make payments but we made them.
Now that our home equity is up and we need to refinance, our credit scores are lower Harris wants to make much larger payments than we can afford.
The fact of the matter they tell us that now that our house value is equal to amount left on the first mortgage the second loan through them is not secure, so they want their money.
I have half a mind to say fine, and walk away from the house and they would not get a red cent for all the aggrevation they have put me through, but I will only do that as a last resort.
I can never get a supervisor or anybody that has any authority on the phone, or even by going to one of the branches.
Well I am taking every red cent of money I have out Harris Bank, I know it doesn't mean much to them but it is the only weapon we have when you don't like the service or results.
After doing business with BMO/Harris I have experienced some of the most corrupt practices in banking and have pulled all my accounts and businesses to other banks. The lending department has called a reassessment of my home equity line of credit after only using for 2 years for home improvements and are calling for the loan to be paid in full in 2 months or face foreclosure proceedings. I have always made my payments on time and have excellent credit. They are claiming they are no longer offering lines of credit anymore and will not negotiate my mortgage forcing me to make a full payment after just learning of this 1 week ago. I immediately got in touch with the Fed reserve complaints division of consumer complaints and have filed a complaint against them. How the bank knowingly gave me a guaranteed credit line only to be able to withdraw and call it due is down rite criminal behavior and should be illegal! Not only are they not willing to work with me on any solution, they have given me 2 months to pay or face action. I hope this helps other consumers from ever thinking of doing business with this scam of an institution based out of Canada! I can only imagine how many other peoples lives and credit will be destroyed from this dirty practice of forcing payment, knowing the average person can't come up with the full amount and forcing a family into foreclosure with good credit , just to be destroyed. BUYER BEWARE!!!
They are totally helpless and have antiquated back office and debit cards systems. I have a business and when I want a cahier's check the cashier has not figure out yet a way to itemize the fee separate from the check proper so the accountant can catch it. Once I gave her $5.00 cash to cover the fee and I could not get a receipt for it.They don't have a system to log into your account with a debit card entering your pin number, like every bank has now, so they ask for an ID and lecture you like the State police while you are there holding your check book and your debit card. [Redacted] never return your phone messages nor your emails. Stay out of there.