I have shared and shared. It's useless. Start with the fact that your phones rarely answer in a timely fashion. Add in, either poorly trained or stupid representatives in your Chicago center, and, toss in about the worst computer online program I have ever run. Details, fooey. Your site is absolutely without excuse. I'm considered some sort of guru by people I work with in running programs, fixing computers, etc. Then I come to your mess. Inexcusable. Your customer service is customer non-service anywhere but with the Madison center.
I applied for a line of credit a month ago. For all intents and purposes the loan was approved two weeks ago, because the bank filed and received a loss payee on my homeowners insurance policy. I have contacted my banker and she cannot explain why the approval to close the loan has not been given. This in spite of several calls to the people in charge of giving the O. K. No one seems to know what the problem can be at the lending facility. I have dealt with banks for over 50 years, borrowed several hundred thousand dollars and have never encountered such disregard for customers.
CARL D. HUGHES
We recently obtained an auto loan - the dealer hooked us up with bmo harris who had a good rate. We got a coupon book (haven't seen those in awhile) but there is no way to make payments online unless you have a checking account with them. You can make same day payments over the phone for a fee. When i called them they suggested i make payments through one of their branches. Their drive through lanes are really archaic. The third payment i made was "lost". I called and couldn't use the phone information service unless they mailed me a pin. Waited on hold forever and got a person - they called the branch who couldn't find the payment. I'm hoping to get a loan elsewhere and pay bmo off but now i have a "used" car (bought 5 months ago) so i probably won't get as good a rate. I'm so frustrated. I'm going to start mailing the payments and hope for better results