I took 200 from my account ATM machine only gave 180 receipt indicated 200 had been given. Screen display indicated issue with machine. Called bank to get refunded. They said by law they have 10 days and said they tried helping me with my request to acess cash.
This bank is nuts. Help me with my request?? That is my money not theirs, I pay them in fees and interest on loans to make sure my cash is available to me when I need it. They are not doing anyone any favors they are getting paid to do it and doing a very bad job at that. Then their attitude, we are regulated by the government and can do not answer to the depositors. Well they wont have to answer to me again. Closing all my accounts and moving cash to a bank that is not uppity.
I just opened a business account with this bank and it all started from there. First they send me a card with my last name spelled wrong (is it that hard to make sure everything is correct? ). Second every time i called to activate (after entering all the numbers a million times and than hearing that it was entered incorrect) i got connected to an agent and every agent was looking at a different system with different information. One does have my phone number, one tells me i can choose my own pin, another agent tells me i can not because it has been mailed already and etc. Horrible horrible bank, careless work, and the job is never done to your satisfaction
I had my account hacked and reached out to them asap. They did nothing to help me. In fact, while on the phone with the 800 number she told me that they were going to send out new cards anyway because of a security issue. This was the first i had heard. Chase, pnc etc, all keep an eye on their customers accounts and if there is any out of the ordinary activity they reach out asap. They also told me it could take 10 days to return my money. I've been with them since 98 and have decided it's time for a new bank!