Yes in the last month or so i had to move home from chicago because i lost everything in the real estate market. When i went to the bank with my mother who has been with the same bank since 1969 (though all changes of ownership) we were greeted by a blond haired lady named laura. She is in her 30's or 40's and i wanted to cash a check for $2500 dollars that clearly said cash for keys on it. If you are banking and don't know what this is you clearly are a moron. She then announces to the bank "what is cash for keys. " i said i lost my house in foreclosure. She then looks at my mother and says, "i don't remember seeing you in here before. " now keep in mind bmo has several locations and i am sure laura hasn't met everyone who banks with bmo. My mom had well more than $2500 in her account to boot. She then says if we do this you will have to wait 11 days. She claimed she couldn't verify the check which was done 15 minutes later by a manager who also asked the same questions laura did. She then makes some other insulting questions. By the time i was done with this witch my mother and i felt like criminals. She is horrific at dealing with people and i hope to god somewhere in the future laura loses everything she owns and ends up in the same boat i was and someone her treats her the way she treated us. End of the story i got my cash but now i am just making everyone aware of my experience with laura at bmo so they don't bank there. Something tells me you will remember me next time you see me laura. I hope you get fired.
I applied for a line of credit a month ago. For all intents and purposes the loan was approved two weeks ago, because the bank filed and received a loss payee on my homeowners insurance policy. I have contacted my banker and she cannot explain why the approval to close the loan has not been given. This in spite of several calls to the people in charge of giving the O. K. No one seems to know what the problem can be at the lending facility. I have dealt with banks for over 50 years, borrowed several hundred thousand dollars and have never encountered such disregard for customers.
CARL D. HUGHES
We recently obtained an auto loan - the dealer hooked us up with bmo harris who had a good rate. We got a coupon book (haven't seen those in awhile) but there is no way to make payments online unless you have a checking account with them. You can make same day payments over the phone for a fee. When i called them they suggested i make payments through one of their branches. Their drive through lanes are really archaic. The third payment i made was "lost". I called and couldn't use the phone information service unless they mailed me a pin. Waited on hold forever and got a person - they called the branch who couldn't find the payment. I'm hoping to get a loan elsewhere and pay bmo off but now i have a "used" car (bought 5 months ago) so i probably won't get as good a rate. I'm so frustrated. I'm going to start mailing the payments and hope for better results