I have experienced THE worst "customer service" ever when dealing with this so-called company. I asked the simple question of being informed of what account my money was sent to for a distribution, and was denied. I was told that the information was not accessible to the representative. I followed up the initial call with several calls over the next few days, and was given the run around. The money ended up being sent to the wrong account, and the company would not accept fault for this error. Instead, they tried to place blame on myself and the third party company who sent over the request. The issue has now been escalated much further than neccessary because they refused to expedite the matter. I would not reccommend this company to anyone! Do NOT invest with this company! If you do, you will regret it, trust me.
I applied for a line of credit a month ago. For all intents and purposes the loan was approved two weeks ago, because the bank filed and received a loss payee on my homeowners insurance policy. I have contacted my banker and she cannot explain why the approval to close the loan has not been given. This in spite of several calls to the people in charge of giving the O. K. No one seems to know what the problem can be at the lending facility. I have dealt with banks for over 50 years, borrowed several hundred thousand dollars and have never encountered such disregard for customers.
CARL D. HUGHES
We recently obtained an auto loan - the dealer hooked us up with bmo harris who had a good rate. We got a coupon book (haven't seen those in awhile) but there is no way to make payments online unless you have a checking account with them. You can make same day payments over the phone for a fee. When i called them they suggested i make payments through one of their branches. Their drive through lanes are really archaic. The third payment i made was "lost". I called and couldn't use the phone information service unless they mailed me a pin. Waited on hold forever and got a person - they called the branch who couldn't find the payment. I'm hoping to get a loan elsewhere and pay bmo off but now i have a "used" car (bought 5 months ago) so i probably won't get as good a rate. I'm so frustrated. I'm going to start mailing the payments and hope for better results