From day one their website did not work correctly. I can almost forgive that because i do understand it happens. But to this day the website is extremely cumbersome, not user friendly and will not download items to quicken at all. I have never had this problem with any other bank. Their bank rates are non existent and charge you for everything. I feel sorry for the teller whom i have interacted with for over 19 years who are very apologetic and also complain about the poor website, bank charges and lack of information from above management. I need to move to a bank that has what i consider common service that is, good website, better rates and doesn't nickle and dime me to death. I will certainly miss all the people who have helped me over the years at my local bank but this is too much.
After doing business with BMO/Harris I have experienced some of the most corrupt practices in banking and have pulled all my accounts and businesses to other banks. The lending department has called a reassessment of my home equity line of credit after only using for 2 years for home improvements and are calling for the loan to be paid in full in 2 months or face foreclosure proceedings. I have always made my payments on time and have excellent credit. They are claiming they are no longer offering lines of credit anymore and will not negotiate my mortgage forcing me to make a full payment after just learning of this 1 week ago. I immediately got in touch with the Fed reserve complaints division of consumer complaints and have filed a complaint against them. How the bank knowingly gave me a guaranteed credit line only to be able to withdraw and call it due is down rite criminal behavior and should be illegal! Not only are they not willing to work with me on any solution, they have given me 2 months to pay or face action. I hope this helps other consumers from ever thinking of doing business with this scam of an institution based out of Canada! I can only imagine how many other peoples lives and credit will be destroyed from this dirty practice of forcing payment, knowing the average person can't come up with the full amount and forcing a family into foreclosure with good credit , just to be destroyed. BUYER BEWARE!!!
They are totally helpless and have antiquated back office and debit cards systems. I have a business and when I want a cahier's check the cashier has not figure out yet a way to itemize the fee separate from the check proper so the accountant can catch it. Once I gave her $5.00 cash to cover the fee and I could not get a receipt for it.They don't have a system to log into your account with a debit card entering your pin number, like every bank has now, so they ask for an ID and lecture you like the State police while you are there holding your check book and your debit card. [Redacted] never return your phone messages nor your emails. Stay out of there.