From day one their website did not work correctly. I can almost forgive that because i do understand it happens. But to this day the website is extremely cumbersome, not user friendly and will not download items to quicken at all. I have never had this problem with any other bank. Their bank rates are non existent and charge you for everything. I feel sorry for the teller whom i have interacted with for over 19 years who are very apologetic and also complain about the poor website, bank charges and lack of information from above management. I need to move to a bank that has what i consider common service that is, good website, better rates and doesn't nickle and dime me to death. I will certainly miss all the people who have helped me over the years at my local bank but this is too much.
I just opened a business account with this bank and it all started from there. First they send me a card with my last name spelled wrong (is it that hard to make sure everything is correct? ). Second every time i called to activate (after entering all the numbers a million times and than hearing that it was entered incorrect) i got connected to an agent and every agent was looking at a different system with different information. One does have my phone number, one tells me i can choose my own pin, another agent tells me i can not because it has been mailed already and etc. Horrible horrible bank, careless work, and the job is never done to your satisfaction
I had my account hacked and reached out to them asap. They did nothing to help me. In fact, while on the phone with the 800 number she told me that they were going to send out new cards anyway because of a security issue. This was the first i had heard. Chase, pnc etc, all keep an eye on their customers accounts and if there is any out of the ordinary activity they reach out asap. They also told me it could take 10 days to return my money. I've been with them since 98 and have decided it's time for a new bank!