From day one their website did not work correctly. I can almost forgive that because I do understand it happens. But to this day the website is extremely cumbersome, not user friendly and will not download items to Quicken at all. I have never had this problem with any other bank. Their bank rates are non existent and charge you for everything. I feel sorry for the teller whom I have interacted with for over 19 years who are very apologetic and also complain about the poor website, bank charges and lack of information from above management. I need to move to a bank that has what I consider common service that is, good website, better rates and doesn't nickle and dime me to death. I will certainly miss all the people who have helped me over the years at my local bank but this is too much.
how do I begin, I was deny a modification on my equity line of credit. It has been close to 2 years in the working. They finally deny me on Jan 2014. I was first deny in 2012.I went thru the affordable act hud housing counselors. BMO bank deny me because my interest was loan at that time. So I tried again in 2013 .I sent again all my paper work. Given another person to do my modification because the first person said to me that I would never get a modification. I reported her to the chairman of the board in Toronto Canada. He assign a new person to help me. Well guest after all this,after having people investigate my pass. They came up with that my credit report looks good. Now they have reported me to Transunion as being a charge-off with the intent of ruining my credit. I apply because I lost a 50,000 job, now only making 22,000. Please I need help! or I will loose my home of 13 yrs.
Incredible service! I have always had a great experience with BMO! Even when I had had concerns or frustration , they walk me through with online banking and business accounting. The online banking is fantastic, because I can customize my bill pay and it also calculates my balances for the future. They also actually have LIVE bankers you can call in those late hours when you have a question. I have had to use Chase before for a Girl Scout account and it was awful. I was rerouted to messages in circles. You do not get rerouted when you call BMO. You get what you need. I also was with BMO when they were M&I bank. They are the same great people and Joy, Laura, Jennifer, and the Branch Manager are incredible. There is no other bank like this!