From day one their website did not work correctly. I can almost forgive that because I do understand it happens. But to this day the website is extremely cumbersome, not user friendly and will not download items to Quicken at all. I have never had this problem with any other bank. Their bank rates are non existent and charge you for everything. I feel sorry for the teller whom I have interacted with for over 19 years who are very apologetic and also complain about the poor website, bank charges and lack of information from above management. I need to move to a bank that has what I consider common service that is, good website, better rates and doesn't nickle and dime me to death. I will certainly miss all the people who have helped me over the years at my local bank but this is too much.
I applied for a line of credit a month ago. For all intents and purposes the loan was approved two weeks ago, because the bank filed and received a loss payee on my homeowners insurance policy. I have contacted my banker and she cannot explain why the approval to close the loan has not been given. This in spite of several calls to the people in charge of giving the O. K. No one seems to know what the problem can be at the lending facility. I have dealt with banks for over 50 years, borrowed several hundred thousand dollars and have never encountered such disregard for customers.
CARL D. HUGHES
We recently obtained an auto loan - the dealer hooked us up with bmo harris who had a good rate. We got a coupon book (haven't seen those in awhile) but there is no way to make payments online unless you have a checking account with them. You can make same day payments over the phone for a fee. When i called them they suggested i make payments through one of their branches. Their drive through lanes are really archaic. The third payment i made was "lost". I called and couldn't use the phone information service unless they mailed me a pin. Waited on hold forever and got a person - they called the branch who couldn't find the payment. I'm hoping to get a loan elsewhere and pay bmo off but now i have a "used" car (bought 5 months ago) so i probably won't get as good a rate. I'm so frustrated. I'm going to start mailing the payments and hope for better results