I had an auto loan through BMO when I bought my new car from the dealarship. The frist month I wanted to pay extra on the principal so I paid $100 more than the payment. When I looked later they didn't apply the extra to the principal but to the next payment (so they get more interest). I called and complained and they fixed it and said I would have to send in 2 checks, 1 for the regular payment and another for the extra with a letter asking for the additional to be applied directly to the principal.
I did this and sure enough, they applied it to the next payment again. This went on for 4 months before I said enough is enough and refinanced through my local bank. Now BMO wont send my local bank the letter of termination for the loan I had through them and it has been almost 2 months. We are still waiting for the letter so I can get a refund on the GAP insurance I bought through the dealarship and so my local bank can finish paperwork and send the title to the Secratary of State Office.
Long story Short: This bank is absolutely horrible at doing the basic requirements and fulfilling their obligations. I would not go through this bank unless you have no other options.
After doing business with BMO/Harris I have experienced some of the most corrupt practices in banking and have pulled all my accounts and businesses to other banks. The lending department has called a reassessment of my home equity line of credit after only using for 2 years for home improvements and are calling for the loan to be paid in full in 2 months or face foreclosure proceedings. I have always made my payments on time and have excellent credit. They are claiming they are no longer offering lines of credit anymore and will not negotiate my mortgage forcing me to make a full payment after just learning of this 1 week ago. I immediately got in touch with the Fed reserve complaints division of consumer complaints and have filed a complaint against them. How the bank knowingly gave me a guaranteed credit line only to be able to withdraw and call it due is down rite criminal behavior and should be illegal! Not only are they not willing to work with me on any solution, they have given me 2 months to pay or face action. I hope this helps other consumers from ever thinking of doing business with this scam of an institution based out of Canada! I can only imagine how many other peoples lives and credit will be destroyed from this dirty practice of forcing payment, knowing the average person can't come up with the full amount and forcing a family into foreclosure with good credit , just to be destroyed. BUYER BEWARE!!!
They are totally helpless and have antiquated back office and debit cards systems. I have a business and when I want a cahier's check the cashier has not figure out yet a way to itemize the fee separate from the check proper so the accountant can catch it. Once I gave her $5.00 cash to cover the fee and I could not get a receipt for it.They don't have a system to log into your account with a debit card entering your pin number, like every bank has now, so they ask for an ID and lecture you like the State police while you are there holding your check book and your debit card. [Redacted] never return your phone messages nor your emails. Stay out of there.