I had an auto loan through BMO when I bought my new car from the dealarship. The frist month I wanted to pay extra on the principal so I paid $100 more than the payment. When I looked later they didn't apply the extra to the principal but to the next payment (so they get more interest). I called and complained and they fixed it and said I would have to send in 2 checks, 1 for the regular payment and another for the extra with a letter asking for the additional to be applied directly to the principal. I did this and sure enough, they applied it to the next payment again. This went on for 4 months before I said enough is enough and refinanced through my local bank. Now BMO wont send my local bank the letter of termination for the loan I had through them and it has been almost 2 months. We are still waiting for the letter so I can get a refund on the GAP insurance I bought through the dealarship and so my local bank can finish paperwork and send the title to the Secratary of State Office.
Long story Short: This bank is absolutely horrible at doing the basic requirements and fulfilling their obligations. I would not go through this bank unless you have no other options.
My circumstances are similar to review posted by boogieboyzgirl
Have my mortgage with Harris for 15 years and a HELOC for 10. Balloon payment was due in November, began the process of combining both loans in October, but was denied for various reasons. Never a late payment, 780 credit score and 50%+ equity in home. Now I can't get financing because the 11 weeks they jerked me around made the HELOC delinquent. Can't wait to pull all my accounts from them....not that they would notice.
I currently have an auto loan with BMO Harris Bank, and this will be the last! First off, they charge you ten dollars for online bill pay if you don't have an account with them already. Really? I'm already paying you with interest, that is just a way to charge us. Then, they sent back an electronic payment I made with my bank, causing me to assess a late fee! When I called customer service about the issue, they gave me nothing but attitude! Just plain rude, and acted like they were not at fault. Never again will I ever bank with this company. I can't wait for my five years to be up so I will never have to deal with their rudeness again.