I have lived in several states and have never experienced such horrible customer service! I called to get the routing number to have money wired to my account and received the wrong routing number 3 times!!! When i called back to complain, no one would take any responsibility! I was so disappointed with the quality of customer service, i closed my account! How can i get 3 different routing number from 3 people at the same bank??? And none of them work!
I used this ATM machine at this location on Saturday, July 19, 2014. The dollar amount in which I requested did not dispense. I immediately contacted their (800#) and asked to speak with a manager on duty. Once speaking with the manager I was told to contact the branch on Monday morning and make the manager aware of what took place. She also indicated that weekend transactions are reconciled; therefore the branch will also recognize that there is an overage and the amounts should match perfectly. Contacted the bank this morning as advise, spoke to Liz Frisch explained the situation and she hung up on me. Called back and was told to contact my local branch to file the dispute being that I am not a BancorpSouth customer. Contacted my bank and was advised that it could take up to 45 days to retrieve lost funds. PERPLEXED. DO NOT BANK THERE!!!!!!!
I had a great experience at the Canton Mart branch. I had a problem, and Casey Lee was extremely helpful. She was very personable, professional, and efficient. I have been with Bancorpsouth for many years, and she is one of the best representatives I have ever encountered.