I have lived in several states and have never experienced such horrible customer service! I called to get the routing number to have money wired to my account and received the wrong routing number 3 times!!! When i called back to complain, no one would take any responsibility! I was so disappointed with the quality of customer service, i closed my account! How can i get 3 different routing number from 3 people at the same bank??? And none of them work!
This was my first bank. I have been with them for over 8 years. I have always had great customer service and they know me by name. If I ever have any issues with my accounts they will go out of their way to help. They even send personal letters to their customers wishing birthday wishes and more. They let you know if anything weird is going on with your account(s). Their bank fees are great. I give them a 5 of 5 for customer satisfaction.
I used this atm machine at this location on saturday, july 19, 2014. The dollar amount in which i requested did not dispense. I immediately contacted their (800#) and asked to speak with a manager on duty. Once speaking with the manager i was told to contact the branch on monday morning and make the manager aware of what took place. She also indicated that weekend transactions are reconciled; therefore the branch will also recognize that there is an overage and the amounts should match perfectly. Contacted the bank this morning as advise, spoke to liz frisch explained the situation and she hung up on me. Called back and was told to contact my local branch to file the dispute being that i am not a bancorpsouth customer. Contacted my bank and was advised that it could take up to 45 days to retrieve lost funds. Perplexed. Do not bank there!!!!!!!