I have lived in several states and have never experienced such horrible customer service! I called to get the routing number to have money wired to my account and received the wrong routing number 3 times!!! When i called back to complain, no one would take any responsibility! I was so disappointed with the quality of customer service, i closed my account! How can i get 3 different routing number from 3 people at the same bank??? And none of them work!
I had one item to become over drawn which was the $10 monthly fee so i expected to get charged the 36 dollars but not another 36 dollars for being over drawn after 6 days! If i couldnt pay the $46 dollars for being over drawn how the hell am i gonna pay the extra 36 dollars? Someone else should take out another lawsuit against bancorpsouth again for these ridiculous charges!
This was my first bank. I have been with them for over 8 years. I have always had great customer service and they know me by name. If I ever have any issues with my accounts they will go out of their way to help. They even send personal letters to their customers wishing birthday wishes and more. They let you know if anything weird is going on with your account(s). Their bank fees are great. I give them a 5 of 5 for customer satisfaction.