I have lived in several states and have never experienced such horrible customer service! I called to get the routing number to have money wired to my account and received the wrong routing number 3 times!!! When i called back to complain, no one would take any responsibility! I was so disappointed with the quality of customer service, i closed my account! How can i get 3 different routing number from 3 people at the same bank??? And none of them work!
When we noticed charges on our debit card we knew we did not make, we notified the bank. The woman in charge was completely uninterested in helping us, and even tried to make us feel like idiots....asking if we are sure we didn't make the charges and just "forget". Even after we informed her that we went through our records before we notified them, she basically made it seem like she didn't want to do her job. When we asked if she would cancel the card, she said we could do whatever we wanted to do, it didn't make a difference to her. Later that day we noted another charge we did not make, AFTER she was supposed to have cancelled the card. The incompetence of this branch of Bancorpsouth is unbelievable.
The depth to which Bancorp has stooped in the last 5 years is unbelievable. They have absolutely no shame for intentionally sequencing charges through an account out of the order they were made in order to generate more $35.00 fees for themselves.
I am a veteran and I make ok money but no one can afford 8 $35 charges because they held 7 $1.20 charges and ran a much larger (later) charge through first that should have resulted in one charge... instead I had $280.00 in fees. This is so abashedly crooked it is unbelievable.
It is pretty bad when a bank starts raping the little guy.
Run as far from them as you can!
I also found a fraudulent charge on my account as well. I contacted the company that allowed the charge and disputed it. They removed it but bancorpsouth in Springfield MO refused to remove the $35.00 fee it had caused.
I have closed my account of 10 years and will tell every person I know to do the same. RUN
DLW - Springfield, MO